How we're making our gyms safe for you
We're making our gyms safe for you
We've missed you and we're looking forward to welcoming you back, so we can continue to support your health and fitness journey.
We've been working hard behind the scenes to create a safe environment for you to visit and we've made some changes to how we do things. Everyone will have a part to play in keeping our gyms safe, and we'll be asking you follow a few rules too.
To find out the latest status of your club, please visit our status page.
English reopening 2 December 2020
When are you reopening?
Following the government announcement on 23 November, we are pleased to confirm that our Fitness & Wellbeing Centres in England will be reopening from 2 December in all tiers.
What does this mean for my membership?
For our members in England impacted by the recent closures, we’ll be reducing the next Direct Debit payment so that you don’t pay for the time the centre was closed in November and December, a total of 27 days. We will need to take a small payment for the remaining days we will be open in December. We’ll send further details on this to our Direct Debit members shortly. If you’re an annual pre-paid member, we’ll be extending your membership for the length of time that the centre was closed. In the spirit of keeping everyone fit and healthy and as a gesture of appreciation for your continued loyalty, we’re also keeping our centre open on Boxing Day for the first time when we would traditionally be closed.
How do Tier 3 restrictions impact my gym?
The areas impacted by Tier 3 restrictions will be announced on 25 November by the government and this will impact our ability to offer group exercise, saunas, steam rooms and indoor racquets facilities. We are still waiting for confirmation on which centres this will impact but please be reassured that these restrictions have been in place for some time for the majority of our centres in Scotland and we’ve been able to implement a number of changes to make sure members can maximise available facilities and member feedback has been very positive. We will be in touch with members by email shortly as soon as we know which centres are impacted.
Are exercise classes limited to ‘the rule of 6’ in Tier 1 and 2?
Exercise classes can have more than 6 people in them in Tier 1 and 2, as we are able to operate classes within a Covid secure environment with social distancing measures in place.
- When are you reopening?
Scottish restrictions announced 17 November 2020
How will the latest restrictions in Scotland affect my centre?
Following the government’s update on Tuesday 17 November, we are so disappointed that we will be temporarily closing the doors of five of our Scottish Fitness & Wellbeing Centres on Friday 20 November at 18:00. We understand that the lockdown is for three weeks and we hope to reopen on Friday 11 December subject to government announcements.
I’ve paid for November but now you are closed, what will happen to my payment?
Your November Direct Debit has been taken so you will have already paid for the month of November even though your centre is closing. We will not be taking a Direct Debit payment on 1 December and please rest assured that you will not be charged for the period that the centre is closed. There is no need to cancel your Direct Debit.
Are you taking payment in December?
We will not be taking a Direct Debit payment in December and please rest assured that you will not be charged for the period that the centre is closed. There is no need to cancel your Direct Debit as no payments will be taken in December, we’ll be in touch with an update regarding your January payment as soon as we can. We will always do the right thing to ensure you can retain your membership and never be impacted financially by closures.
Are clinical services still available?
Yes, we’re pleased to let you know that, despite closures of five of our Fitness & Wellbeing centres in Scotland due to lockdown, our face-to-face clinical services remain open in line with government advice and guidance from Healthcare Improvement Scotland.
You can still book face-to-face health assessments at our Nuffield Health Glasgow Central clinic. Our GP, physiotherapy and mental health services are offering virtual appointments initially, with the possibility of face-to-face follow-ups where it’s clinically appropriate and safe to do so.
I have a clinical appointment booked between 21 November - 11 December, what happens now?
If you have a face-to-face appointment scheduled for our mental health, health assessments or physiotherapy services, a member of our team will be in touch to discuss an alternative online appointment, where appropriate, or to reschedule once our sites are able to reopen.
Is the golf course at the Milngavie Centre open?
Yes, Dougalston Golf Course will remain open throughout the club closure. As your membership will be suspended, we ask that if you wish to play golf you contact the pro shop to take up a lockdown membership which will be charged at £50 for the 3 week period. Please note that all guests will be charged £20 per round.
- How will the latest restrictions in Scotland affect my centre?
Scottish protection levels announced 29 October 2020
How will the latest restrictions in Scotland affect centres in Levels 0-2?
Our centres in levels 0-2 can remain open with gym floors and lane swimming unaffected.
All group exercise can proceed as normal, which includes all studio, gym floor and aqua classes.
All other services are unchanged and remain in place where relevant including café, creche, medical centres, on-site physio, health assessments and beauty.
How will the latest restrictions in Scotland affect centres in Level 3?
Our centres in level 3 can remain open with gym floors and lane swimming unaffected.
All group exercise is suspended, which includes all studio, gym floor and aqua classes, these will be reinstated as soon as we have further confirmation from the Scottish government. Any classes that you have booked in the future will be automatically cancelled on our systems
All other services are unchanged and remain in place where relevant including café, creche, medical centres, on-site physio, health assessments and beauty.
How will the latest restrictions in Scotland affect centres in Level 4?
Unfortunately our centres in level 4 will have to close.
All other services, including café, creche, medical centres, on-site physio, health assessments and beauty, will also be closed.
- How will the latest restrictions in Scotland affect centres in Levels 0-2?
FAQs for clubs which are open:
Our approach to safety, cleanliness and social distancing
Is it safe to go back to the gym?
Yes, we're confident in our ability to minimise the risk of infection and keep our members safe.
We'll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.
You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.
You may notice we have removed temperature checks from our sites, COVID-19 is an continually evolving situation with new research and guidance published daily. That’s why we have a central response team of Medical & Clinical experts constantly reviewing our Covid secure framework. This team have completed an updated evidence review and advised against temperature checks as a primary screening tool for COVID-19 as it is ineffective for this purpose.
What are your enhanced cleaning and safety procedures?
Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:
- Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
- Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes
- Two-stage cleaning process: Both our cleaning and fitness teams will be carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean
- Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be thoroughly cleaned every night. We'll also be shortening group exercise classes to allow more time for the studios to be cleaned
- Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
- Protection: We've installed plastic shields at reception desks and we'll be providing PPE for our staff in line with Public Health England recommendations. For centres in England, face coverings are required in our café areas. In Wales and Scotland, face coverings in non-active areas are required. These areas include: reception foyers, corridors, hairdressing salon, beauty suite and changing rooms.
What social distancing measures have you put in place?
- Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
- Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once. It's important that you swipe in at reception, so we can keep track of numbers. If we reach full capacity, we'll need to ask you to wait before you enter the gym floor, using the social distance markers. We'll be operating a one-in, one-out policy
- A traffic light system: This will indicate when the centre is busy, so you can avoid these times. The traffic light system will be advertised around the centre and on your local Facebook page
- Swim session booking: In addition to class booking, we'll be taking booking for swim sessions to limit the number of members using the pool. We may look to introduce an online booking system for the gym floor if necessary
- Smaller classes: Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you're waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
- Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
- Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
- Fewer lockers: To avoid having too many people in the changing rooms, there won't be as many lockers available as usual.
Will staff be wearing Personal Protective Equipment (PPE)?
Our staff will be risk assessed for the need for barrier protection, e.g. face masks such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.
All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can't be adhered to.
Staff in our Nuffy Bear Day Nurseries won't require PPE even if they aren't always able to maintain a 2-metre distance when interacting with children. Where relevant, for example when changing children, staff will be required to wear PPE.
Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member's oxygenation when working at intensity.
Are staff required to wear a face covering?
Whilst it is not compulsory for our staff to wear a face covering, we will be encouraging staff members to wear a face covering wherever possible in all areas of the gym. An exception to this is our lifeguards who do not need to wear a face covering on poolside. Please be mindful that some staff members may be exempt from wearing a face covering on medical reasons.
Do staff/members need to wear a face covering whilst exercising?
No. All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a clinician.
Will you be providing hand sanitising gel and wipes in the centre?
Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as eight wall-mounted hand sanitising dispensers in key areas throughout the gym.
There will also be disinfectant Wipe Pods available so you can clean your equipment and mats before and after use.
- Is it safe to go back to the gym?
Have the gyms been deep cleaned?
Yes, all gyms were cleaned and sanitised prior to closure and will receive a further deep clean before reopening. This is a two-stage cleaning process to ensure gyms are clean and disinfected as part of Nuffield's Infection Prevention policy.
During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG).
Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening.
Is there adequate and safe ventilation in all gyms?
Yes, we are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our centres operate to Health and Safety Executive and government guidelines for reopening our gyms.
Government gym re-opening guidance emphasises that ventilation is an important part of mitigating the transmission of COVID-19, and that ventilation systems should provide 100% fresh air and not recirculate air – this is how our ventilation system will operate in our centres. On hot days this may result in an increase in the temperature in our gyms.
Visiting the gym
How will you check if members are safe to enter the gym?
You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. We're also asking members and staff not visit the centre if they feel unwell or have COVID-19 symptoms. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.
Will there be any changes to my gym's opening hours?
No, your gym's opening hours will be the same as they were before lockdown.
Is there a recommend time of day to visit my centre?
We ask that you avoid peak times where possible. Each centre will display busiest times at reception using a traffic light system and post on their personal Facebook page weekly.
Once the gym floor is at capacity, we will be operating a one-in, one-out policy. We will be using social media and a traffic light system to communicate the best times to visit the centre.
How do I make a class or swim booking?
Please use the My Bookings app to book your class, lane swimming or aqua session. You can also book online. If you don't have an account or need help getting started please click here.
Why is group exercise allowed in centres in Tier 2?
We can continue to offer group exercise in groups of over 6 because we’re operating in a COVID-19 secure environment.
What does being in Tier 3 area mean for gyms?
The government has not mandated that gyms should close in areas within Tier 3, it is down to each local council to decide this on a case by case basis. We are confident in our ability to provide a COVID-19 secure, clean and spacious environment for our members to workout and we are lobbying the government and local councils so that they understand the measures we have in place to keep our members safe should this situation arise.
Will the new restrictions around "the rule of six" limit the amount of people allowed in a class?
Our classes can continue to run as they are now as we have strict plans in place to reduce the risk of COVID-19.
Will there be any changes to the class timetable?
Yes, the class timetable will be changing as certain classes will be unable to run. Please check the timetable and make sure you book through the app or online before attending a class.
We'll also be shortening the classes to between 30 and 45 minutes to allow more time for the studios to cleaned.
Do I need to arrive earlier for my booked class?
Please arrive no more than 5 minutes before your class start time and a member of staff will direct you to a designated area to wait.
Will you have the same number of classes as when you closed?
No, due to a reduction in the type of classes we can deliver, reduced capacity and instructor availability, we will start with a reduced timetable. We will review this as we progress and look to follow more government and sector advice.
Are you continuing with Les Mills classes?
We’re now offering all classes but timetables may vary, speak to your centre if you have any queries.
Will my regular instructor be teaching?
Yes, dependent on the availability of their class, guidelines we have set out and their own availability and circumstances. This will be looked each by each centre locally.
Why can’t I book back to back classes?
As we are working with reduced capacity and reduced classes we want to provide as many members as possible with the opportunity to experience the classes they enjoy. To allow this we will be reopening with a 1 class per visit policy. We will continually review capacity guidelines and demand.
I can’t get into the classes, there aren’t enough on the timetable. When will you add more classes?
This is an initial timetable as we don’t know what usage and capacity will be like for the first few weeks. It will be reviewed and added to on a regular basis. You can also acccess home workouts on our free platform - Nuffield Health 24/7.
- Will the new restrictions around "the rule of six" limit the amount of people allowed in a class?
Do I need to wear a face covering in the gym?
For our centres in England, we encourage our members to wear face coverings when entering and moving around our gym. Face coverings are required in our café and beauty suites. You should not wear your face covering during exercise as this may restrict breathing efficiency. Members with medical conditions, other exemptions, and children under the age of 11 do not need to wear a face covering. For our centres in Scotland Wales, a face covering in compulsory in non-active areas.
Face coverings help protect others, not the wearers, against the spread of COVID-19 as they cover the mouth and nose, which are the main sources of transmission of the virus that causes COVID-19 (coronavirus).
What should I bring?
- Workout gear: Please arrive ready to work out to avoid using the changing room
- Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won't be accepting cash
- A water bottle: Water fountains will available to fill up your water bottles. Please use the nearby Wipepods to wipe clean the lever, swan neck and surrounding area after filling your bottle. Members must use hand sanitiser or wash their hands afterwards. As part of our efforts to keep everyone safe, please do not drink directly from the water fountains. You can purchase a bottle of water using your contactless card if needed
- Yoga mat: If you've booked a yoga or Pilates class we ask that you bring your own mat
- Towel: If you're using the pool, please bring your own towel.
- A face covering: For centres in Wales and Scotland face coverings are required in non-active areas. These areas include: reception foyers, corridors, hairdressing salon, beauty suite, changing rooms and class holding areas. For centres in England face coverings are required in cafés, but where possible please wear them in all non-active areas to reduce the spread of COVID-19.
Do I need to arrive ready to workout?
Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity. For centres in Scotland, changing rooms are only for those who are swimming and for those with disabilities.
Will there be changing rooms and lockers available?
The changing rooms will be open, but to help us with social distancing, we encourage you to shower and get changed at home if possible. Some centres are only allowing swimmers to use the changing rooms so please check with your centre before you visit. This will be reviewed on an on-going basis.
For centres in Scotland, changing rooms and showers are only available for swimmers and for those with disabilities.
There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.
Unfortunately swimsuit dryers will be unavailable. Hair dryers and straighteners will only be available at certain centres - please contact your local centre for more information.
Will you be supplying towels?
No, in line with UK Active guidelines for reopening fitness facilities, we aren't able to supply towels. We're asking members not to shower at the centre unless swimming.
If you do plan to use the shower, you will need to bring your own towel.
Why are we allowed to bring our own sweat towel but you can’t provide us with one?
We want to keep everyone as safe as possible when using the centre including our employees and collecting, cleaning up and storing used towels on site still presents a greater risk than individuals using their own towel and taking it home to clean.
Will people be spreading contaminated fluids around when taking their towel around the gym?
We are asking every member who uses the equipment to use an antiviral wipe (WipePod) to clean down the equipment after use rather than use their own sweat towel. This will be enforced by our gym team. All equipment will continue to be part of our enhanced cleaning programme.
- How will you check if members are safe to enter the gym?
Gym services and facilities
Will I be able to access Personal Training when you reopen?
Yes, however, we will be staggering the return of our Personal Trainers to the centre. If you're an existing client, your Personal Trainer will contact you to book your first session back in.
Personal Trainers will wear a face visor during sessions if they're unable to maintain social distancing. Sessions will be adapted where necessary using social distancing rules. Partner PT sessions will only restart where distancing can be maintained
I have outstanding PT packs that expire soon, will you extend the expiry date?
Yes all outstanding PT packs will be honoured, with the expiry date extended by the length of time we've been closed.
Can I book a Heath MOT?
No, unfortunately we can't restart our Health MOT service when we reopen. If you'd like to speak to a member of the team about your progress, please ask for a verbal assessment.
Will I be able to use the swimming pool?
You'll need to book in for your swim using the My Bookings app or online booking system. You will book a 30 minute swim time to begin with for 30 minutes in the pool. Changing and arrival time is not factored in, so please be ready and changed on poolside (out of the water) 5 minutes before the start of your session. You can enter when those in the previous swim time exit.
Can I book swimming lessons?
Yes, 1-2-1 sessions will be available for swimmers from Level 3 upwards.
What about Family Splash?
Family Splash hours are now running normally.
Will I be able to use the sauna, steam rooms and spa pools?
In line with recent government guidelines, we will be reopening a small number of spa pools where we can safely implement social distancing, please check with your centre if your spa pool will be one of those reopening. Please limit the time spent in the spa pool to 15 minutes and follow social distancing throughout use. Saunas and steam rooms will remain closed for the foreseeable future until we’re advised that we are able to reopen.
Children's swimming lessons
When will my child's swim lessons restart?
Swim schools will restart from September 14th across all sites (except any in areas of ‘local lockdown’)
Will all levels be restarting?
Yes, all levels will be returning with immediate effect
Will there be any changes to the swimming lessons?
Along with following all general operations and social distancing guidelines currently in place in the gyms, swim lessons will be modified by instructors following temporary lesson templates provided by Swim England to help ensure safety and social distancing. All the same key skills will be learned.
How long will swimming lessons be?
The same duration as pre-lockdown.
Will classes be with the same children in the group as pre-lockdown?
Yes, if those children also return. Class sizes will remain the same as they are well within in our safe bather load capacities due to the size of our pools.
Are 1-2-1 lessons still going ahead?
Yes, following all of the other same safety guidelines outlined.
How will the instructor social distance themselves?
To ensure both instructor and participant safety, instructors will teach all classes from out of the pool, socially distanced.
If my child can't swim and the instructor is out of the pool how will this work?
We are stipulating that for levels 2 and below, parents/carers must be in the pool to support the safety of their child. For children of these age groups to restart their lessons, the parent/carer must be in the pool for the child to restart lessons. If as a parent/child, you can’t/don’t want to take up this option, we are happy to discuss extending credits for when we can return to the instructor in the pool.
How do swimmers maintain social distancing?
While there is acceptance that there is less infection risk around children, following the Learn to Swim framework we use in our schools follows constant movement, helping us keep children at distancing and not lingering in close proximity to other children. We are also following modified framework for lesson plans provided by Swim England for mitigated COVID risk. Maximum bather loads, and class capacities are also being closely monitored.
What other safety measures are being used?
We are following all basic pool and safety guidelines laid out by government and UK Active. Various information supports the theory that chlorine effectively kills the virus. All bather loads, distancing, chlorination of the pool and cleaning of all areas and equipment is being followed strictly. Minimal equipment is being used, but when it is used it will not be shared and will be cleaned between lessons as well as being submerged fully in chlorinated water before each use to further kill the virus. Before entering the site, parents and children will also have their temperatures taken.
How do I book swimming lessons?
The swim manager/instructor of your site can talk you through your child’s group restart timings, but essentially all lessons can be reviewed via the CoursePro portal as per normal.
Will there definitely be a space for my child?
Yes, failing any unforeseen circumstances of loss of instructor etc. But our plan is to reintroduce all classes and bring back all instructors to meet demand.
As a parent, where do I go during the lesson?
For levels 2 and under, you would be in the pool with your child to support the lesson safely. For those level 3 and above, the sites will instruct you of a safe area that will be set out and socially distanced. Depending on the centre, this may be poolside, in a café area, or another safe area of the centre. You will be expected to have your child changed and take them through to poolside for the time of their class to be registered by the instructor on poolside and then collect them promptly from poolside at the end of the their session.
What happens if I can't/won't have my child return?
We are happy to discuss this locally on a case by case basis. Our priority is to support you on returning and remove any potential barriers but are happy to provide solutions wherever possible.
- When will my child's swim lessons restart?
Are your crèches open?
Our crèche facilities will reopen from 7th September 2020 in England. Our crèches in Scotland will open on 1st October 2020.
Are there any restrictions to booking a crèche session?
- The crèche will be opening with restricted hours and capacity to begin with. Once we understand our members' needs for crèche sessions we will review and adjust our times accordingly
- Crèche is bookable for one hour per day, per child
- Children will be in two groups- Monday/Wednesday/Friday OR Tuesday/Thursday/Saturday. This is to reduce the number of children mixing throughout the week. Bubbles will remain consistent over the next month unless guidance changes
- Parent and carers are required to sign a health declaration when returning to crèche and let us know if your child attends other childcare throughout the week
- Should your child become unwell or display any symptoms of COVID-19, please don’t visit the centre or book them into the crèche
- Should your child show symptoms of COVID-19 during a crèche session we will require you to collect them immediately and isolate for 14 days or until you have a negative COVID-19 test result
- We ask you not to bring prams or car seats to crèche to help our team maintain a safe environment for you and your child.
Why can I only book for one hour?
We have limited the length of time you can book to ensure we allow enough space for all our members to access the crèche in a safe way. We will review each individual crèche's opening hours and space alongside member usage before making any changes to length of booking and capacity. Safety is a priority at all times when looking to make any changes.
What safety measures are in place?
- All children and babies will be required to wash their hands upon arrival into crèche, when they change rooms and before they leave
- Hand sanitiser will be available for children, parents/guardians and our team. Our teams will wipe down play equipment and toys after use with disinfectant
- We have placed floor markers at our reception to support with social distancing. We ask that when you’re in the reception area you follow the markers and maintain distance from other families. We ask that only one parent accompanies your child to crèche and that there is only one family in reception at any time
- Children’s bags and coats should be kept in your locker. However, nappy bags, babies' bottles, water bottles and medication are permitted within the crèche
- For the time being we request that snacks are not brought to the crèche; however, we will still bottle-feed babies. Older children are permitted to bring a named water bottle. Please ensure your child has had a snack before attending the session
- Some of our resources such as soft furnishings, soft balls, plush toys and toy blocks and our sand and water trays will remain out of use for a little while. We will limit the number of toys out each session to ensure we can deep clean after each use
- There is increased cleaning throughout the day and a deep clean of the entire crèche in the evening. Hygiene has always been a priority within our centres but now more than ever we are spending extra time and deploying team members to make sure our centres are safe and secure. Teams will focus on frequently touched areas throughout the day
- All of the team have completed Nuffield Health's COVID-19 Infection Control Training
- Our team members will be socially distancing from each other
- Sessions will be 1 hour maximum, with smaller numbers of children mixing during their stay and a maximum of 15 children at one time dependent on crèche capacity
- Tables in the crèche and the art areas will be distanced where possible and seating will be spread out
- Where available, children will spend time in our outside play areas.
What if my crèche passes are about to expire?
We will be increasing the expiry date by a further 3 months from when we open so you will have plenty of time to book your spaces.
Are the new opening hours permanent?
We appreciate that these new opening times may not suit everyone and apologise for the inconvenience caused. As we open and we start to understand how our members return, we will monitor whether we need to make further adjustments.
Why are you only operating for 5 years and under?
Unfortunately due to facility size and keeping safety/social distancing as a priority we will be operating to begin with for 5 years and under only. We will review each individual crèche's opening hours and space alongside member usage before making any changes to length of booking and capacity. Safety is a priority at all times when looking to make any changes.
- Are your crèches open?
Are your Nuffy Bear Day Nurseries open?
Yes our Nuffy Bear Day Nurseries reopened on 8 June. Click here to find out more.
Are your Medical Centres open?
Yes, the Medical Centres will be reopening on 6 July. The majority of services provided will be offered remotely unless clinically required to be face-to-face.
- Will you be running on-site physiotherapy?
Are your tennis and squash courts available?
Tennis courts will be open at centres that have them and will be available to book as usual.
Squash England have provided guidelines for centres to reopen squash courts and these are quite stringent. Courts are required to close in between sessions for 72 hours and individuals are asked not to touch walls or the floor, which we feel will makes it impractical to play. Until we feel we are able to safely reopen, courts will remain closed until we can provide additional staff available for the appropriate safety protocols. This includes solo usage. Please speak directly with your centre if you have any further questions. We will be regularly reviewing this situation in line with guidelines.
Will I be able to buy food and drink at the café?
We'll be offering a reduced café service with some cafés remaining closed. For a full list of cafés reopening, click here.
At the reopened cafés, you'll be able to buy grab-and-go items like protein bars, snacks and hot drinks. Also, opening hours will be reduced, seating areas will be closed, and we'll only be able to accept card payments for now.
When will your beauty suites be reopening?
All of our in-house Beauty Suites are now back open again. The vast majority of our out-sourced hair and beauty locations are now open again too. To book an appointment please contact your centre or visit here.
- Will I be able to access Personal Training when you reopen?
I am a pre-paid member, will my membership be extended?
Yes, we'll be extending your membership by the length of time that the centre was closed.
Will junior and child memberships be unfrozen?
For centres in England and Wales, junior and child memberships will recommence from the first week of September for all centres that are open. As per previous communication, junior membership fees will be collected from this point. For centres in Scotland, junior and child membership will recommence from 1st October.
I pay for PT packs, towels and/or lockers by Direct Debit, will this be reinstated when you reopen?
We'll be in touch with you to confirm when we're able to offer these services again.
I have a question about my membership, who do I contact?
Please speak to your centre when it reopens. Or you can Contact Us using our form here.
I'm not ready to return to the gym yet, what are my options?
Please contact your local centre to discuss your membership options.
I'd like to cancel my membership, how do I do this?
The best way to cancel your membership is by contacting your local club and filling in a cancellation form on-site. Please check the terms and conditions of your membership for the cancellation policy.
I've cancelled my Direct Debit but would like to restart it, how do I do this?
If you would like to reactivate your membership with us, please click here and you will be able to rejoin on your previous rate.
I submitted a cancellation request directly to my centre while you were closed, what happens now?
If you submitted a cancellation request by email directly to your centre whilst your centre was closed, you'll be contacted by the General Manager once the centre reopens. If you submitted a cancellation request via a web form, you'll be contacted shortly, if you haven't been contacted already.
My children are members, can I bring my children to the centre when you reopen?
Child/junior memberships restarted on 1 September for our centres in England and will be restarting from 1 October for our centres in Scotland.
I have an underlying health issue and I'm not ready to come back, what are my options?
If you are unable to return due to health reasons please contact your centre to discuss your membership options.
Can I access other centres if my home centre is at capacity?
Yes, you'll still be able to benefit from Multi-Club Access within your tier as the usual membership tiering system will apply.
- How will you support my fitness journey if I can't make it to my local centre as much as I used to?
Can I bring a friend using a free day pass?
No, unfortunately day passes won't be accepted for the foreseeable future.
I usually workout with a friend, can I still do this?
Please try to limit person-to-person contact and be mindful of social distancing. You shouldn't share equipment without cleaning first. You may need to adapt your training, for example, you won't be able to 'spot' each other or share weights.
I feel unwell, what should I do?
If you feel sick or have COVID-19 symptoms, stay at home and don't come to the centre. We will also be asking the same of our staff.
What happens if a member or staff member contracts COVID-19?
If a member or staff member develops symptoms, we will notify members through Track and Trace.
What do I do if another member breaches the guidelines?
Please inform a member of staff.
- When will you be lifting the restrictions?
Will you be supporting the NHS Test and Trace initiative?
For the health and safety of the members, patients and staff at all our sites Nuffield Health are supporting the NHS’s Test and Trace (T&T) initiative. Your name and contact details may therefore be shared with the NHS to enable them to contact you should you have been in one of our sites around the same time as someone who has tested positive for coronavirus.
Your data will not be used for any other purpose and only when it is requested directly by the NHS. This is only likely to be in the event there is a cluster of coronavirus cases linked to the site. Information will be transferred securely to the NHS who will use the data to trace and directly contact those who were in the site at the same time as the positive case. They will also provide guidance and support to those who may be advised to self-isolate.
Read further information on https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ on the NHS website or further information on the NHS Scotland Test and Protect strategy on the NHS Scotland website.
How do I register for Test and Trace?
It is now a legal requirement in England for our Fitness & Wellbeing Centres to display the NHS Test and Trace QR code at the entrance. Please remember to download the NHS COVID-19 app so you can scan the code upon entry to help limit the spread of coronavirus. If you don’t have a smart phone, please ensure we have the most up-to-date contact details for when you swipe in on your next visit.
Download the app here. If you have downloaded the app prior to 24th September you will need to delete it and reinstall it.
- Can I bring a friend using a free day pass?
- I am a pre-paid member, will my membership be extended?