How we're making our gyms safe for you
We're making our gyms safe for you
We've missed you and we're looking forward to welcoming you back, so we can continue to support your health and fitness journey.
We've been working hard behind the scenes to create a safe environment for you to visit and we've made some changes to how we do things. Everyone will have a part to play in keeping our gyms safe, and we'll be asking you follow a few rules too.
Here’s what you can expect at your local club when we reopen our doors.
Our approach to safety, cleanliness and social distancing
Is it safe to go back to the gym?
Yes, we're confident in our ability to minimise the risk of infection and keep our members safe.
We'll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.
You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.
You may notice we have removed temperature checks from our sites, COVID-19 is an continually evolving situation with new research and guidance published daily. That’s why we have a central response team of Medical & Clinical experts constantly reviewing our Covid secure framework. This team have completed an updated evidence review and advised against temperature checks as a primary screening tool for COVID-19 as it is ineffective for this purpose.
What are your enhanced cleaning and safety procedures?
Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:
- Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
- Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes
- Two-stage cleaning process: Both our cleaning and fitness teams will be carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean
- Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be thoroughly cleaned every night. We'll also be shortening group exercise classes to allow more time for the studios to be cleaned
- Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
- Protection: We've installed plastic shields at reception desks and we'll be providing PPE for our staff in line with Public Health England recommendations.
What social distancing measures have you put in place?
- Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
- Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once. It's important that you swipe in at reception, so we can keep track of numbers. If we reach full capacity, we'll need to ask you to wait before you enter the gym floor, using the social distance markers. We'll be operating a one-in, one-out policy
- A traffic light system: This will indicate when the club is busy, so you can avoid these times. The traffic light system will be advertised around the club and on your local Facebook page
- Swim session booking: In addition to class booking, we'll be taking booking for swim sessions to limit the number of members using the pool. We may look to introduce an online booking system for the gym floor if necessary
- Smaller classes: Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you're waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
- Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
- Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
- Fewer lockers: To avoid having too many people in the changing rooms, there won't be as many lockers available as usual.
Will staff be wearing Personal Protective Equipment (PPE)?
Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.
All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can't be adhered to.
Staff in our Nuffy Bear Day Nurseries won't require PPE even if they aren't always able to maintain a 2-metre distance when interacting with children. Where relevant, for example when changing children, staff will be required to wear PPE.
Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member's oxygenation when working at intensity.
Will you be providing hand sanitising gel and wipes in the club?
Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as eight wall-mounted hand sanitising dispensers in key areas throughout the gym.
There will also be disinfectant Wipe Pods available so you can clean your equipment and mats before and after use.
Have the gyms been deep cleaned?
Yes, all gyms were cleaned and sanitised prior to closure and will receive a further deep clean before reopening. This is a two-stage cleaning process to ensure gyms are clean and disinfected as part of Nuffield's Infection Prevention policy.
During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG).
Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening.
Is there adequate and safe ventilation in all gyms?
Yes, we are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our clubs operate to Health and Safety Executive and government guidelines for reopening our gyms.
Government gym re-opening guidance emphasises that ventilation is an important part of mitigating the transmission of COVID-19, and that ventilation systems should provide 100% fresh air and not recirculate air – this is how our ventilation system will operate in our clubs. On hot days this may result in an increase in the temperature in our gyms.
- Is it safe to go back to the gym?
Visiting the gym
How will you check if members are safe to enter the gym?
You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. We're also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.
Will there be any changes to my gym's opening hours?
No, your gym's opening hours will be the same as they were before lockdown.
Will there be any changes to the class timetable?
Yes, the class timetable will be changing as certain classes will be unable to run. Please check the timetable and make sure you book through the app or online before attending a class.
We'll also be shortening the classes to between 30 and 45 minutes to allow more time for the studios to cleaned.
Is there a time limit on my visit to the gym?
We're asking members to spend no longer than one hour exercising so that everyone can use the gym. This means you can only undertake one activity per day. For example, you can't use the gym and then use the pool.
This policy will be reviewed on a regular basis and you'll be informed if we're able to relax this.
Is there a recommend time of day to visit my club?
We ask that you avoid peak times where possible. Each club will display busiest times at reception using a traffic light system and post on their personal Facebook page weekly.
Once the gym floor is at capacity, we will be operating a one-in, one-out policy. We will be using social media and a traffic light system to communicate the best times to visit the club.
How do I make a class or swim booking?
Please use the My Bookings app to book your class, lane swimming or aqua session. You can also book online. If you don't have an account or need help getting started please click here.
Will the new restrictions around "the rule of six" limit the amount of people allowed in a class?
Our classes can continue to run as they are now as we have strict plans in place to reduce the risk of COVID-19.
When can I start booking my classes and lane swimming?
We endeavour to have the timetable live and available to book at least 48 hours before reopening. Due to system restrictions, timetables for each club will be going online throughout the morning as each club adds their timetable to the system and not all will be available at 7am.
Do I need to arrive earlier for my booked class?
Please arrive no more than 5 minutes before your class start time and a member of staff will direct you to a designated area to wait.
Will you have the same number of classes as when you closed?
No, due to a reduction in the type of classes we can deliver, reduced capacity and instructor availability, we will start with a reduced timetable. We will review this as we progress and look to follow more government and sector advice.
Are you continuing with Les Mills classes?
Yes, those that we can confidently ensure social distancing guidelines are adhered to. This includes Body Pump (modified with less equipment), Body Balance, GRIT (strength) and CX WORX initially. We will continually review distancing guidelines and safety as we look to phase other classes back in safely.
Movement-based classes, including Attack, Combat, GRIT variations, Zumba, Sh'bam and Legs, Bums and Tums will start again from September.
What classes aren’t you running due to social distancing?
We are currently not running Body Attack, Body Combat, Body Jam, Zumba, Step or Legs, Bums and Tums, but these will be reintroduced from September.
Why can’t classes like Body Attack and Body Combat be taught on the spot?
We need to be completely confident that social distancing will be adhered to. Members are used to cues and there is a risk with these types of classes that movement could potentially prevent social distancing which is a risk that we don’t want to take for our members or teams. Once we reopen and we’re confident with the initial set of classes provided, we will look to a phased return when the time is right and guidelines allow.
These classes will be reintroduced to the timetable from September.
Will my regular instructor be teaching?
Yes, dependent on the availability of their class, guidelines we have set out and their own availability and circumstances. This will be looked each by each club locally.
Why can’t I book back to back classes?
As we are working with reduced capacity and reduced classes we want to provide as many members as possible with the opportunity to experience the classes they enjoy. To allow this we will be reopening with a 1 class per visit policy. We will continually review capacity guidelines and demand.
I can’t get into the classes, there aren’t enough on the timetable. When will you add more classes?
This is an initial timetable as we don’t know what usage and capacity will be like for the first few weeks. It will be reviewed and added to on a regular basis. You can also acccess home workouts on our free platform - Nuffield Health 24/7.
What should I bring?
- Workout gear: Please arrive ready to work out to avoid using the changing room
- Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won't be accepting cash
- A water bottle: Water fountains will available to fill up your water bottles. Please use the nearby Wipepods to wipe clean the lever, swan neck and surrounding area after filling your bottle. Members must use hand sanitiser or wash their hands afterwards. As part of our efforts to keep everyone safe, please do not drink directly from the water fountains. You can purchase a bottle of water using your contactless card if needed
- Yoga mat: If you've booked a yoga or Pilates class we ask that you bring your own mat
- Towel: If you're using the pool, please bring your own towel.
- A face covering: For clubs in Wales and Scotland please bring a face covering to wear in non-active areas. These areas include: reception foyers, corridors, hairdressing salon, beauty suite, changing rooms and class holding areas.
Do I need to arrive ready to workout?
Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity. For clubs in Scotland, changing rooms are only for those who are swimming and for those with disabilities.
Will there be changing rooms and lockers available?
The changing rooms will be open, but to help us with social distancing, we encourage you to shower and get changed at home if possible. Some clubs are only allowing swimmers to use the changing rooms so please check with your club before you visit. This will be reviewed on an on-going basis.
For clubs in Scotland, changing rooms and showers are only available for swimmers and for those with disabilities.
There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.
Unfortunately swimsuit dryers, hair driers and straighteners will be unavailable.
Will you be supplying towels?
No, in line with UK Active guidelines for reopening fitness facilities, we aren't able to supply towels. We're asking members not to shower at the club unless swimming.
If you do plan to use the shower, you will need to bring your own towel.
Why are we allowed to bring our own sweat towel but you can’t provide us with one?
We want to keep everyone as safe as possible when using the club including our employees and collecting, cleaning up and storing used towels on site still presents a greater risk than individuals using their own towel and taking it home to clean.
Will people be spreading contaminated fluids around when taking their towel around the gym?
We are asking every member who uses the equipment to use an antiviral wipe (WipePod) to clean down the equipment after use rather than use their own sweat towel. This will be enforced by our gym team. All equipment will continue to be part of our enhanced cleaning programme.
- How will you check if members are safe to enter the gym?
Gym services and facilities
Will I be able to access Personal Training when you reopen?
Yes, however, we will be staggering the return of our Personal Trainers to the club. If you're an existing client, your Personal Trainer will contact you to book your first session back in.
Personal Trainers will wear a face visor during sessions if they're unable to maintain social distancing. Sessions will be adapted where necessary using social distancing rules. Partner PT sessions will only restart where distancing can be maintained
I have outstanding PT packs that expire soon, will you extend the expiry date?
Yes all outstanding PT packs will be honoured, with the expiry date extended by the length of time we've been closed.
Can I book a Heath MOT?
No, unfortunately we can't restart our Health MOT service when we reopen. If you'd like to speak to a member of the team about your progress, please ask for a verbal assessment.
Will I be able to use the swimming pool?
Our swimming pool will be open for adults-only lane swimming and 1-2-1 swimming lessons. Where possible, we'll be running a one-way system in and out of the pool so we can manage the number of people in the pool.
You'll need to book in for your swim using the My Bookings app or online booking system. You will book a 30 minute swim time to begin with for 30 minutes in the pool. Changing and arrival time is not factored in, so please be ready and changed on poolside (out of the water) 5 minutes before the start of your session. You can enter when those in the previous swim time exit.
Can I book swimming lessons?
Yes, 1-2-1 sessions will be available for swimmers from Level 3 upwards.
What about Family Splash?
There won't be any Family Splash swim sessions as we aren't able to accommodate children in the club for the foreseeable future. We'll be reviewing this on a regular basis.
Will I be able to use the sauna, steam rooms and spa pools?
In line with recent government guidelines, we will be reopening a small number of spa pools where we can safely implement social distancing, please check with your club if your spa pool will be one of those reopening. Please limit the time spent in the spa pool to 15 minutes and follow social distancing throughout use. Saunas and steam rooms will remain closed for the foreseeable future until we’re advised that we are able to reopen.
Will classes run by external providers still be operating (e.g. Dance Shack and Water Babies)?
No, these classes won't be available when we reopen. We'll restart them as soon as we're able to.
Children's swimming lessons
When will my child's swim lessons restart?
Swim schools will restart from September 14th across all sites (except any in areas of ‘local lockdown’)
Will all levels be restarting?
Yes, all levels will be returning with immediate effect
Will there be any changes to the swimming lessons?
Along with following all general operations and social distancing guidelines currently in place in the gyms, swim lessons will be modified by instructors following temporary lesson templates provided by Swim England to help ensure safety and social distancing. All the same key skills will be learned.
How long will swimming lessons be?
The same duration as pre-lockdown.
Will classes be with the same children in the group as pre-lockdown?
Yes, if those children also return. Class sizes will remain the same as they are well within in our safe bather load capacities due to the size of our pools.
Are 1-2-1 lessons still going ahead?
Yes, following all of the other same safety guidelines outlined.
How will the instructor social distance themselves?
To ensure both instructor and participant safety, instructors will teach all classes from out of the pool, socially distanced.
If my child can't swim and the instructor is out of the pool how will this work?
We are stipulating that for levels 2 and below, parents/carers must be in the pool to support the safety of their child. For children of these age groups to restart their lessons, the parent/carer must be in the pool for the child to restart lessons. If as a parent/child, you can’t/don’t want to take up this option, we are happy to discuss extending credits for when we can return to the instructor in the pool.
How do swimmers maintain social distancing?
While there is acceptance that there is less infection risk around children, following the Learn to Swim framework we use in our schools follows constant movement, helping us keep children at distancing and not lingering in close proximity to other children. We are also following modified framework for lesson plans provided by Swim England for mitigated COVID risk. Maximum bather loads, and class capacities are also being closely monitored.
What other safety measures are being used?
We are following all basic pool and safety guidelines laid out by government and UK Active. Various information supports the theory that chlorine effectively kills the virus. All bather loads, distancing, chlorination of the pool and cleaning of all areas and equipment is being followed strictly. Minimal equipment is being used, but when it is used it will not be shared and will be cleaned between lessons as well as being submerged fully in chlorinated water before each use to further kill the virus. Before entering the site, parents and children will also have their temperatures taken.
How do I book swimming lessons?
The swim manager/instructor of your site can talk you through your child’s group restart timings, but essentially all lessons can be reviewed via the CoursePro portal as per normal.
Will there definitely be a space for my child?
Yes, failing any unforeseen circumstances of loss of instructor etc. But our plan is to reintroduce all classes and bring back all instructors to meet demand.
As a parent, where do I go during the lesson?
For levels 2 and under, you would be in the pool with your child to support the lesson safely. For those level 3 and above, the sites will instruct you of a safe area that will be set out and socially distanced. Depending on the club, this may be poolside, in a café area, or another safe area of the club. You will be expected to have your child changed and take them through to poolside for the time of their class to be registered by the instructor on poolside and then collect them promptly from poolside at the end of the their session.
What happens if I can't/won't have my child return?
We are happy to discuss this locally on a case by case basis. Our priority is to support you on returning and remove any potential barriers but are happy to provide solutions wherever possible.
- When will my child's swim lessons restart?
Are your crèches open?
Our crèche facilities will reopen from 7th September 2020 in England. Our crèches in Scotland will open on 1st October 2020.
Are there any restrictions to booking a crèche session?
- The crèche will be opening with restricted hours and capacity to begin with. Once we understand our members' needs for crèche sessions we will review and adjust our times accordingly
- Crèche is bookable for one hour per day, per child
- Children will be in two groups- Monday/Wednesday/Friday OR Tuesday/Thursday/Saturday. This is to reduce the number of children mixing throughout the week. Bubbles will remain consistent over the next month unless guidance changes
- Parent and carers are required to sign a health declaration when returning to crèche and let us know if your child attends other childcare throughout the week
- Should your child become unwell or display any symptoms of COVID-19, please don’t visit the club or book them into the crèche
- Should your child show symptoms of COVID-19 during a crèche session we will require you to collect them immediately and isolate for 14 days or until you have a negative COVID-19 test result
- We ask you not to bring prams or car seats to crèche to help our team maintain a safe environment for you and your child.
Why can I only book for one hour?
We have limited the length of time you can book to ensure we allow enough space for all our members to access the crèche in a safe way. We will review each individual crèche's opening hours and space alongside member usage before making any changes to length of booking and capacity. Safety is a priority at all times when looking to make any changes.
What safety measures are in place?
- All children and babies will be required to wash their hands upon arrival into crèche, when they change rooms and before they leave
- Hand sanitiser will be available for children, parents/guardians and our team. Our teams will wipe down play equipment and toys after use with disinfectant
- We have placed floor markers at our reception to support with social distancing. We ask that when you’re in the reception area you follow the markers and maintain distance from other families. We ask that only one parent accompanies your child to crèche and that there is only one family in reception at any time
- Children’s bags and coats should be kept in your locker. However, nappy bags, babies' bottles, water bottles and medication are permitted within the crèche
- For the time being we request that snacks are not brought to the crèche; however, we will still bottle-feed babies. Older children are permitted to bring a named water bottle. Please ensure your child has had a snack before attending the session
- Some of our resources such as soft furnishings, soft balls, plush toys and toy blocks and our sand and water trays will remain out of use for a little while. We will limit the number of toys out each session to ensure we can deep clean after each use
- There is increased cleaning throughout the day and a deep clean of the entire crèche in the evening. Hygiene has always been a priority within our clubs but now more than ever we are spending extra time and deploying team members to make sure our clubs are safe and secure. Teams will focus on frequently touched areas throughout the day
- All of the team have completed Nuffield Health's COVID-19 Infection Control Training
- Our team members will be socially distancing from each other
- Sessions will be 1 hour maximum, with smaller numbers of children mixing during their stay and a maximum of 15 children at one time dependent on crèche capacity
- Tables in the crèche and the art areas will be distanced where possible and seating will be spread out
- Where available, children will spend time in our outside play areas.
What if my crèche passes are about to expire?
We will be increasing the expiry date by a further 3 months from when we open so you will have plenty of time to book your spaces.
Are the new opening hours permanent?
We appreciate that these new opening times may not suit everyone and apologise for the inconvenience caused. As we open and we start to understand how our members return, we will monitor whether we need to make further adjustments.
Why are you only operating for 5 years and under?
Unfortunately due to facility size and keeping safety/social distancing as a priority we will be operating to begin with for 5 years and under only. We will review each individual crèche's opening hours and space alongside member usage before making any changes to length of booking and capacity. Safety is a priority at all times when looking to make any changes.
- Are your crèches open?
Are your Nuffy Bear Day Nurseries open?
Yes our Nuffy Bear Day Nurseries reopened on 8 June. Click here to find out more.
Are your Medical Centres open?
Yes, the Medical Centres will be reopening on 6 July. The majority of services provided will be offered remotely unless clinically required to be face-to-face.
- Will you be running on-site physiotherapy?
Are your tennis and squash courts available?
Tennis courts will be open at clubs that have them and will be available to book as usual.
Squash England have provided guidelines for clubs to reopen squash courts and these are quite stringent. Courts are required to close in between sessions for 72 hours and individuals are asked not to touch walls or the floor, which we feel will makes it impractical to play. Until we feel we are able to safely reopen, courts will remain closed until we can provide additional staff available for the appropriate safety protocols. This includes solo usage. Please speak directly with your club if you have any further questions. We will be regularly reviewing this situation in line with guidelines.
Will I be able to buy food and drink at the café?
We'll be offering a reduced café service with some cafés remaining closed. For a full list of cafés reopening, click here.
At the reopened cafés, you'll be able to buy grab-and-go items like protein bars, snacks and hot drinks. Also, opening hours will be reduced, seating areas will be closed, and we'll only be able to accept card payments for now.
When will your beauty suites be reopening?
All of our in-house Beauty Suites are now back open again. The vast majority of our out-sourced hair and beauty locations are now open again too. To book an appointment please contact your club or visit here.
- Will I be able to access Personal Training when you reopen?
When will my membership restart?
Your membership restarted as soon as we reopened and you can start using the club again from that date.
Clubs in England (excluding Leicester, Shipley & Cottingley) reopened on 25th July.
Shipley & Cottingley reopened on 2nd September.
Leicester reopens on 11th September.
Our clubs in Wales reopened on 10 August.
Clubs in Scotland, including Aberdeen, reopened on 31 August.
For our clubs in Scotland, junior and child memberships will continue to be frozen until 1st October. Junior and child memberships for clubs in England restarted on 1 September.
If I pay by Direct Debit, when will this be taken?
For members of our clubs in England, if you pay by Direct Debit your membership payments restarted when we reopened. As promised we credited members with the 11 days that we owe you, to cover the period that we were closed in March.
For members of our clubs in Wales, if you pay by Direct Debit your membership payments will restart when we reopen. As promised, we’ll be crediting you with the 11 days that we owe you, to cover the period that we were closed in March. As we reopen on 10 August, we won’t be charging you from 10 – 21 August and we won’t be collecting a Direct Debit from you until September, which will include an additional sum to cover the remaining 10 days from 21 -30 August. Your Direct Debit in October will return to your usual rate. We will be contacting you via email or post to confirm payment details.
For members of our clubs in Scotland, if you pay by Direct Debit your membership payments will restart when we reopen. As promised, we’ll be crediting you with the 11 days that we owe you, to cover the period that we were closed in March. As we reopen on 31 August, we won’t be charging you from 31 August to 10 September. We will be collecting a Direct Debit from you on 15 September to cover the period from 11 – 30 September. Your Direct Debit in October will return to your usual rate. We will be contacting you again shortly to confirm payment details.
For members of Leicester, Shipley and Cottingley, we will be in touch with you when we have a confirmed reopening date.
UPDATE 09/09/2020: Our Leicester club will be reopening on 11th September.
If you are on a long-term freeze for medical reasons, your membership will still be on hold until your original freeze end date.
UPDATE (29/08/2020): Shipley and Cottingley clubs will now be opening on Wednesday 2nd September in line with government guidance. We will be contacting members by email and/or post over the coming few days to give guidance on future Direct Debit payments.
I am a pre-paid member, will my membership be extended?
Yes, we'll be extending your membership by the length of time that the club was closed.
I am a member of your Cottingly or Shipley club, will you be taking a payment from me in September?
Shipley and Cottingley clubs will now be opening on Wednesday 2nd September in line with government guidance. We will be contacting members by email and/or post over the coming few days to give guidance on future Direct Debit payments.
I am a member of your Aberdeen club, will you be taking a payment from me?
We will be reopening our Aberdeen club on 31 August at the same time as our other Scottish clubs and we will be contacting you again shortly to confirm payment details.
Will junior and child memberships be unfrozen?
For clubs in England and Wales, junior and child memberships will recommence from the first week of September for all clubs that are open. As per previous communication, junior membership fees will be collected from this point. For clubs in Scotland, junior and child membership will recommence from 1st October.
I pay for PT packs, towels and/or lockers by Direct Debit, will this be reinstated when you reopen?
We'll be in touch with you to confirm when we're able to offer these services again.
I have a question about my membership, who do I contact?
Please speak to your club when it reopens. Or you can Contact Us using our form here.
I'm not ready to return to the gym yet, what are my options?
Please contact your local club to discuss your membership options.
I'd like to cancel my membership, how do I do this?
We understand if you're not ready to come back yet due to COVID-19 and would advise you to speak to your local club to discuss your membership options.
I've cancelled my Direct Debit but would like to restart it, how do I do this?
If you would like to reactivate your membership with us, please click here and you will be able to rejoin on your previous rate.
I submitted a cancellation request directly to my club while you were closed, what happens now?
If you submitted a cancellation request by email directly to your club whilst your club was closed, you'll be contacted by the General Manager once the club reopens. If you submitted a cancellation request via a web form, you'll be contacted shortly, if you haven't been contacted already.
My children are members, can I bring my children to the club when you reopen?
Child/junior memberships restarted on 1 September for our clubs in England and will be restarting from 1 October for our clubs in Scotland.
I have an underlying health issue and I'm not ready to come back, what are my options?
If you are unable to return due to health reasons please contact your club to discuss your membership options.
Can I access other clubs if my home club is at capacity?
Yes, you'll still be able to benefit from Multi-Club Access within your tier as the usual membership tiering system will apply.
- How will you support my fitness journey if I can't make it to my local club as much as I used to?
Will there be a reduction in membership fees due to the limited facilities?
The reduced facilities are to stay in line with advice from the Government and Public Health England and to ensure that social distancing can be followed, all for the safety of our members and teams. Unfortunately there are no overall cost savings to us by running reduced facilities as we have the additional expenses of PPE, cleaning and increased staffing; therefore, we’re unable to pass any savings on to our members.
- When will my membership restart?
Can I bring a friend using a free day pass?
No, unfortunately day passes won't be accepted for the foreseeable future.
I usually workout with a friend, can I still do this?
Please try to limit person-to-person contact and be mindful of social distancing. You shouldn't share equipment without cleaning first. You may need to adapt your training, for example, you won't be able to 'spot' each other or share weights.
I feel unwell, what should I do?
If you feel sick or have COVID-19 symptoms, stay at home and don't come to the club. We will also be asking the same of our staff.
What happens if a member or staff member contracts COVID-19?
If a member or staff member develops symptoms, they will be isolated, transferred to appropriate care and we will then close the area for a deep clean.
What do I do if another member breaches the guidelines?
Please inform a member of staff.
- When will you be lifting the restrictions?
Will you be supporting the NHS Track and Trace initiative?
For the health and safety of the members, patients and staff at all our sites Nuffield Health are supporting the NHS’s Test and Trace (T&T) initiative. Your name and contact details may therefore be shared with the NHS to enable them to contact you should you have been in one of our sites around the same time as someone who has tested positive for coronavirus.
Your data will not be used for any other purpose and only when it is requested directly by the NHS. This is only likely to be in the event there is a cluster of coronavirus cases linked to the site. Information will be transferred securely to the NHS who will use the data to trace and directly contact those who were in the site at the same time as the positive case. They will also provide guidance and support to those who may be advised to self-isolate.
Read further information on https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ on the NHS website or further information on the NHS Scotland Test and Protect strategy on the NHS Scotland website.
- Can I bring a friend using a free day pass?