What we are doing to keep you safe

Keeping you safe and healthy is our number one priority. That's why we're introducing new cleaning procedures and social distancing measures, which have been guided by the experts at UK Active, the UK government and Public Health England, Wales and Scotland and the Charity's infection prevention team.

Symptom checks and cleanliness. Before entering the centre, you’ll be asked if you have any symptoms of COVID-19 or have recently returned from a country where you are currently required to self-isolate. If so, you’ll be unable to enter the centre. For centres in England and Wales, you will also need to scan the NHS Test & Trace QR code before entering. If you don’t have a smart phone, please ensure we have the most up-to-date contact details for when you swipe in on your next visit. Members will be encouraged to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across the centre.

Cleaning and disinfecting. We'll be sanitising gym equipment throughout the day and cleaning the entire centre every night. All staff have had cleaning training and they'll be using a two-stage cleaning process including a detergent, followed by a disinfectant.

Social distancing. You'll see new social distancing signs around the gym, including one-way systems where possible. We're also limiting the number of members in each area, such as the gym floor, studios, swimming pool and changing rooms. And we've reduced the amount of equipment and lockers available.

Changes to classes. When we’re able to restart our group exercise programme, we’ll be running smaller classes to keep everyone safe and the classes will be shorter than usual (30–45 mins) to make sure we have enough time to clean the studios. We're only running certain classes to ensure social distancing – be sure to check our updated timetable.

Limited services and facilities. We will be reopening our services in line with the governments roadmap, please do check with your centre what services are running.

Protecting you and our teams. We've installed plastic shields at our reception desks and we'll be providing Personal Protective Equipment (PPE) to our staff where necessary.

Ventilation. We are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our centres operate to Health and Safety Executive and Government guidelines for reopening our gyms.

If you'd like to see what a typical gym will look like when we reopen, take a look at our virtual tour.

How you can keep yourself and others safe

To keep our gyms as safe and clean as possible, we need your help too. We ask that you follow a few simple rules when you visit our centres.

Before coming to the gym

Stay home if you're unwell. Please don't come to the gym if you feel sick or have COVID-19 symptoms.

Bring your own. If you're doing yoga or Pilates, bring your own mat if you have one. Bring a towel if you're showering. You may now bring a sweat towel with you.

Arrive ready to work out. Please come in your workout gear to avoiding using the changing rooms where possible. For all centres face coverings are required in our café and beauty suite areas; however, we advise against wearing face masks whilst exercising as these can hinder your breathing while exercising. In Wales and Scotland, face coverings in non-active areas are required. These areas include: reception foyers, corridors, hairdressing salon and changing rooms. For centres in England, we encourage face coverings in all non-active areas. Gloves aren't recommended as they can't easily be cleaned – please use the hand sanitiser provided instead.

Travel light. We won't have as many lockers available as usual, so please think about how much you're bringing with you.

Pre-book your swim. You will need to pre-book your swimming session in advance if you'd like to use the pool. You can do this using the My Bookings app or online booking.

Bring your bank card. As we can't accept cash if you want to buy anything.

While you're at the gym

Use hand sanitising stations. You'll find these before you reach reception and throughout the gym. Make sure you follow proper handwashing if you use the changing rooms.

Check-in at reception if you're doing a class. When we restart our group exercise classes, please arrive no more than 5 minutes early and follow the social distancing rules while you're waiting for the class. When it's over, please leave the studio as quickly as possible.

Follow the social distancing signs. Follow the signage within the centre and try to stay at least 2 metres from others as much as possible.

Clean your equipment and mats. You can do this before and after use with the wipe pods around the gym.

Shower at home where possible. For centres in England and Wales, we're encouraging members to shower and change at home where possible. Some centres are only allowing swimmers to use the changing rooms so please check with your centre before you visit. For centres in Scotland, changing rooms and showers are only available for swimmers and for those with disabilities.

If you're not ready to come back just yet

Online workouts. Don't forget you can now use Nuffield Health 24/7 from home. With over 150 workouts from our fitness experts, your health is now on demand, anytime, anywhere.

Frequently asked questions

We've answered your questions below, but if you have any further queries, please contact your gym.

  • English centres reopening 12 April 2021
    • When are you reopening?

      We’re working towards a reopening date of Monday 12 April for our fitness and wellbeing centres in England following the latest government announcement.

      We will be in touch with you nearer the time once this date has been confirmed by the government on 5 April.

    • What services are opening on 12 April?

      Here’s how we’ll be reopening our centres in line with the government roadmap, please note that this is subject to change:

      >Our services from 12 April:

      • The gym floor and swimming pool will be reopened
      • Spa pools will be back up and running (where relevant)
      • Children’s swimming lessons can restart

      Our services from 17 May:

      • Group exercise will restart (including studio, gym floor classes and aqua)
      • Our café services, sauna and steam rooms, adult swimming lessons, tennis and squash facilities (where offered) will be back up and running
    • What does this mean for my membership payment?

      You will not be charged for the time the centres are closed. We will amend your next Direct Debit payment to reflect this so there is no need to cancel your Direct Debit. We will be in contact with all members to confirm Direct Debit payments shortly after the 5 April which is when the government will confirm 12 April as the reopening date.

      If you are an annual pre-paid member, we will extend your membership for the period that the centre was closed.

    • Will the Nuffy Bear Day Nurseries be open?

      Yes, all of our Nuffy Bear Day Nurseries remain open for all parents as usual.

    • Are Medical Centres open and clinical services operating?

      Our face-to-face clinical services are still open as usual (where available), these include physiotherapy, health assessments and mental health support. Any appointments booked with us will go ahead as planned.

  • Scottish restrictions announced 19 December 2020
    • When are you reopening?

      Following the Level 4 restrictions announced by the Scottish government on 19 December our 9 Scottish Fitness & Wellbeing Centres will be temporarily closing from 4pm on Thursday 24 December. We do not yet know when we will be able to reopen but we will advise members as soon as we know.

    • What does this mean for my membership payment?

      If you pay by Direct Debit, your December Direct Debit has been taken so you will have already paid for the month of December even though your centre will be temporarily closing. We will not be taking a Direct Debit payment on 1 January and please rest assured that you will not be charged for the period that the centre is closed. There is no need to cancel your Direct Debit. We will be in contact with all members to confirm Direct Debit payments as soon as we have a reopening date.

      If you are an annual pre-paid member, we will extend your membership for the period that the centre was closed.

    • Is your Dougalston Golf Course still open? ?

      Yes the Dougalston Golf Course will remain open throughout the closure period. As Fitness & Wellbeing Centre membership will be suspended, we ask that if you wish to play golf you contact the pro shop to take up a lockdown membership which will be charged at £50 for the 3 week period. Please note that all guests will be charged £20 per round.

  • Welsh restrictions announced 19 December 2020
    • When are you reopening?

      Following the Level 4 restrictions announced by the Welsh government on 19 December our Cwmbran and Bridgend Fitness & Wellbeing Centres temporarily closed on 19 December. We do not yet know when we will be able to reopen but we will advise members as soon as we know.

    • What does this mean for my membership payment?

      If you pay by Direct Debit, your December Direct Debit has been taken so you will have already paid for the month of December even though your centre will be temporarily closing. We will not be taking a Direct Debit payment on 1 January and please rest assured that you will not be charged for the period that the centre is closed. There is no need to cancel your Direct Debit. We will be in contact with all members to confirm Direct Debit payments as soon as we have a reopening date.

      If you are an annual pre-paid member, we will extend your membership for the period that the centre was closed.


FAQs

  • Our approach to safety, cleanliness and social distancing
    • Is it safe to go back to the gym?

      Yes, we're confident in our ability to minimise the risk of infection and keep our members safe.

      We'll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.

      You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.

      You may notice we have removed temperature checks from our sites, COVID-19 is an continually evolving situation with new research and guidance published daily. That’s why we have a central response team of Medical & Clinical experts constantly reviewing our Covid secure framework. This team have completed an updated evidence review and advised against temperature checks as a primary screening tool for COVID-19 as it is ineffective for this purpose.

    • What are your enhanced cleaning and safety procedures?

      Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

      • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
      • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes
      • Two-stage cleaning process: Both our cleaning and fitness teams will be carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean
      • Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be thoroughly cleaned every night. We'll also be shortening group exercise classes to allow more time for the studios to be cleaned
      • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
      • Protection: We've installed plastic shields at reception desks and we'll be providing PPE for our staff in line with Public Health England recommendations. For centres in England, face coverings are required in our café areas. In Wales and Scotland, face coverings in non-active areas are required. These areas include: reception foyers, corridors, hairdressing salon, beauty suite and changing rooms.
    • What social distancing measures have you put in place?
      • Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
      • Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once. It's important that you swipe in at reception, so we can keep track of numbers. If we reach full capacity, we'll need to ask you to wait before you enter the gym floor, using the social distance markers. We'll be operating a one-in, one-out policy
      • A traffic light system: This will indicate when the centre is busy, so you can avoid these times. The traffic light system will be advertised around the centre and on your local Facebook page
      • Swim session booking: We'll be taking booking for swim sessions to limit the number of members using the pool
      • Smaller classes: When we restart group exercise from 17 May, studio capacity will continue to be reduced to allow for the 2-metre social distancing rule. When you're waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
      • Shorter classes: When we restart group exercise from 17 May, classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
      • Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
      • Fewer lockers: To avoid having too many people in the changing rooms, there won't be as many lockers available as usual.
    • Will staff be wearing Personal Protective Equipment (PPE)?

      Our staff will be risk assessed for the need for barrier protection, e.g. face masks such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.

      All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can't be adhered to.

      Staff in our Nuffy Bear Day Nurseries won't require PPE even if they aren't always able to maintain a 2-metre distance when interacting with children. Where relevant, for example when changing children, staff will be required to wear PPE.

      Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member's oxygenation when working at intensity.

    • Are staff required to wear a face covering?

      Yes, our staff members will be wearing a face covering wherever possible in all areas of the gym. An exception to this is our lifeguards, swim instructors and class instructors. Please be mindful that some staff members may be exempt from wearing a face covering on medical reasons.

    • Do staff/members need to wear a face covering whilst exercising?

      No. All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a clinician.

    • Will you be providing hand sanitising gel and wipes in the centre?

      Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as eight wall-mounted hand sanitising dispensers in key areas throughout the gym.

      There will also be disinfectant Wipe Pods available so you can clean your equipment and mats before and after use.

    • Have the gyms been deep cleaned?

      Yes, all gyms were cleaned and sanitised prior to closure and will receive a further deep clean before reopening. This is a two-stage cleaning process to ensure gyms are clean and disinfected as part of Nuffield's Infection Prevention policy.

      During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG).

      Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening.

    • Is there adequate and safe ventilation in all gyms?

      Yes, we are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our centres operate to Health and Safety Executive and government guidelines for reopening our gyms.

      Government gym re-opening guidance emphasises that ventilation is an important part of mitigating the transmission of COVID-19, and that ventilation systems should provide 100% fresh air and not recirculate air – this is how our ventilation system will operate in our centres. On hot days this may result in an increase in the temperature in our gyms.

  • Visiting the gym
    • How will you check if members are safe to enter the gym?

      You will be asked about COVID-19 symptoms and exposure risk prior to entry to our Fitness & Wellbeing Centre. We're also asking members and staff not visit the centre if they feel unwell or have COVID-19 symptoms. And once inside, you’ll be asked to follow social distancing measures, hand hygiene procedures and asked to help us to keep equipment clean.

    • Will there be any changes to my gym's opening hours?

      No, your gym's opening hours will be the same as they were before lockdown.

    • Is there a recommend time of day to visit my centre?

      We ask that you avoid peak times where possible. Each centre will display busiest times at reception using a traffic light system and post on their personal Facebook page weekly.

      Once the gym floor is at capacity, we will be operating a one-in, one-out policy. We will be using social media and a traffic light system to communicate the best times to visit the centre.

    • How do I make a class or swim booking?

      Please use the My Bookings app to book lane swimming. You can also book online. If you don't have an account or need help getting started please click here. Group exercise is temporarily suspended until 17 May but will be available to book online or via the My Bookings app in advance of 17 May.

    • Exercise classes
    • Do I need to wear a face covering in the gym?

      For our centres in England, we encourage our members to wear face coverings when entering and moving around our gym. Face coverings are required in our café and beauty suites. You should not wear your face covering during exercise as this may restrict breathing efficiency. Members with medical conditions, other exemptions, and children under the age of 11 do not need to wear a face covering. For our centres in Scotland Wales, a face covering in compulsory in non-active areas.

      Face coverings help protect others, not the wearers, against the spread of COVID-19 as they cover the mouth and nose, which are the main sources of transmission of the virus that causes COVID-19 (coronavirus).

    • What should I bring?
      • Workout gear: Please arrive ready to work out to avoid using the changing room
      • Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won't be accepting cash
      • A water bottle: Water fountains will available to fill up your water bottles. Please use the nearby Wipepods to wipe clean the lever, swan neck and surrounding area after filling your bottle. Members must use hand sanitiser or wash their hands afterwards. As part of our efforts to keep everyone safe, please do not drink directly from the water fountains. You can purchase a bottle of water using your contactless card if needed
      • Yoga mat: If you've booked a yoga or Pilates class we ask that you bring your own mat
      • Towel: If you're using the pool, please bring your own towel.
      • A face covering: For centres in Wales and Scotland face coverings are required in non-active areas. These areas include: reception foyers, corridors, hairdressing salon, beauty suite, changing rooms and class holding areas. For centres in England face coverings are required in cafés, but where possible please wear them in all non-active areas to reduce the spread of COVID-19.
    • Do I need to arrive ready to workout?

      Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity. For centres in Scotland, changing rooms are only for those who are swimming and for those with disabilities.

    • Will there be changing rooms and lockers available?

      The changing rooms will be open, but to help us with social distancing, we encourage you to shower and get changed at home if possible. Some centres are only allowing swimmers to use the changing rooms so please check with your centre before you visit. This will be reviewed on an on-going basis.

      For centres in Scotland, changing rooms and showers are only available for swimmers and for those with disabilities.

      There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.

      Unfortunately swimsuit dryers will be unavailable. Hair dryers and straighteners will only be available at certain centres - please contact your local centre for more information.

    • Will you be supplying towels?

      No, in line with UK Active guidelines for reopening fitness facilities, we aren't able to supply towels. We're asking members not to shower at the centre unless swimming.

      If you do plan to use the shower, you will need to bring your own towel.

    • Why are we allowed to bring our own sweat towel but you can’t provide us with one?

      We want to keep everyone as safe as possible when using the centre including our employees and collecting, cleaning up and storing used towels on site still presents a greater risk than individuals using their own towel and taking it home to clean.

    • Will people be spreading contaminated fluids around when taking their towel around the gym?

      We are asking every member who uses the equipment to use an antiviral wipe (WipePod) to clean down the equipment after use rather than use their own sweat towel. This will be enforced by our gym team. All equipment will continue to be part of our enhanced cleaning programme.

    • Will my children be allowed into the centres when they reopen? What about family memberships??

      Yes, juniors and children will be allowed into the centre from 12 April.

  • Gym services and facilities
    • Will I be able to access Personal Training when you reopen?

      Yes, however, we will be staggering the return of our Personal Trainers to the centre. If you're an existing client, your Personal Trainer will contact you to book your first session back in.

      Personal Trainers will wear a face visor during sessions if they're unable to maintain social distancing. Sessions will be adapted where necessary using social distancing rules.

    • I have outstanding PT packs that expire soon, will you extend the expiry date?

      Yes all outstanding PT packs will be honoured, with the expiry date extended by the length of time we've been closed.

    • Can I book a Heath MOT?

      No, unfortunately we can't restart our Health MOT service when we reopen. If you'd like to speak to a member of the team about your progress, please ask for a verbal assessment.

    • Will I be able to use the swimming pool?

      You'll need to book in for your swim using the My Bookings app or online booking system. You will book a 30 minute swim time to begin with for 30 minutes in the pool. Changing and arrival time is not factored in, so please be ready and changed on poolside (out of the water) 5 minutes before the start of your session. You can enter when those in the previous swim time exit.

    • Can I book swimming lessons?

      Children’s swimming lessons will be available from 12 April and adult swimming lessons will be available from 17 May.

    • Will Family Splash be. available?

      Yes, Family Splash will still operate from all existing centres. Please note, you must ensure that all guidelines are maintained in the pool and that you only mix with one household.

    • Will I be able to use the sauna, steam rooms and spa pools?

      For centres in England, saunas and steam rooms will remain closed until 17 May in accordance with government guidelines. Spa pools will be able to reopen from 12 April.

    • Children's swimming lessons
      • When will my child's swim lessons restart?

        Children’s swimming lessons will restart 12 April for centres in England.

      • Will all levels be restarting?

        Yes, all levels will be returning with immediate effect

      • Will there be any changes to the swimming lessons?

        Along with following all general operations and social distancing guidelines currently in place in the gyms, swim lessons will be modified by instructors following temporary lesson templates provided by Swim England to help ensure safety and social distancing. All the same key skills will be learned.

      • How long will swimming lessons be?

        The same duration as pre-lockdown.

      • Will classes be with the same children in the group as pre-lockdown?

        Yes, if those children also return. Class sizes will remain the same as they are well within in our safe bather load capacities due to the size of our pools.

      • Are 1-2-1 lessons still going ahead?

        Yes, following all of the other same safety guidelines outlined.

      • How will the instructor social distance themselves?

        To ensure both instructor and participant safety, instructors will teach all classes from out of the pool, socially distanced.

      • If my child can't swim and the instructor is out of the pool how will this work?

        We are stipulating that for levels 2 and below, parents/carers must be in the pool to support the safety of their child. For children of these age groups to restart their lessons, the parent/carer must be in the pool for the child to restart lessons. If as a parent/child, you can’t/don’t want to take up this option, we are happy to discuss extending credits for when we can return to the instructor in the pool.

      • How do swimmers maintain social distancing?

        While there is acceptance that there is less infection risk around children, following the Learn to Swim framework we use in our schools follows constant movement, helping us keep children at distancing and not lingering in close proximity to other children. We are also following modified framework for lesson plans provided by Swim England for mitigated COVID risk. Maximum bather loads, and class capacities are also being closely monitored.

      • What other safety measures are being used?

        We are following all basic pool and safety guidelines laid out by government and UK Active. Various information supports the theory that chlorine effectively kills the virus. All bather loads, distancing, chlorination of the pool and cleaning of all areas and equipment is being followed strictly. Minimal equipment is being used, but when it is used it will not be shared and will be cleaned between lessons as well as being submerged fully in chlorinated water before each use to further kill the virus. Before entering the site, parents and children will also have their temperatures taken.

      • How do I book swimming lessons?

        The swim manager/instructor of your site can talk you through your child’s group restart timings, but essentially all lessons can be reviewed via the CoursePro portal as per normal.

      • Will there definitely be a space for my child?

        Yes, failing any unforeseen circumstances of loss of instructor etc. But our plan is to reintroduce all classes and bring back all instructors to meet demand.

      • As a parent, where do I go during the lesson?

        For levels 2 and under, you would be in the pool with your child to support the lesson safely. For those level 3 and above, the sites will instruct you of a safe area that will be set out and socially distanced. Depending on the centre, this may be poolside, in a café area, or another safe area of the centre. You will be expected to have your child changed and take them through to poolside for the time of their class to be registered by the instructor on poolside and then collect them promptly from poolside at the end of the their session.

      • What happens if I can't/won't have my child return?

        We are happy to discuss this locally on a case by case basis. Our priority is to support you on returning and remove any potential barriers but are happy to provide solutions wherever possible.

    • Are your Nuffy Bear Day Nurseries open?

      Yes our Nuffy Bear Day Nurseries have been open throughout the latest lockdown. Click here to find out more.

    • Are your Medical Centres open?

      Yes, our face-to-face clinical services are still open as usual (where available), these include physiotherapy, health assessments and mental health support. Any appointments booked with us will go ahead as planned.

    • Will you be running on-site physiotherapy?

      We will continue to offer remote consultations and treatments sessions through our My Physio app. Patients in need of face-to-face sessions can also book an appointment via our standard booking process.

    • Are your tennis and squash courts available?

      These will be available from 17 May. Please speak with your centre to check availability once they have reopened.

    • When will your beauty suites be reopening?

      Our Beauty Suites will be reopening from 12 April. To book an appointment please contact your centre once reopen or visit here.

    • Will the cafés be open as soon as the gyms are?

      No, unfortunately we must keep all of our cafés closed until 17 May. Members will be able to buy drinks and snacks from vending machines in the centre.

We'll keep you updated on any changes

We're monitoring the situation closely and we hope to make the rest of our services and facilities available again soon, dependent on government guidelines. Thank you for your continued patience.

Also, we want to reassure you that we're fully prepared in the event of a second wave. If we have a suspected COVID-19 case in our centre, we will notify members through Track and Trace.

Whether you decide to come back to the gym, or prefer working out at home for now, we understand. If you have any questions at all, contact us.