The Nuffield Health COVID-19 Pledge

The Nuffield Health COVID-19 Pledge

We pledge to always put our members' safety first: The Nuffield Health COVID-19 Pledge

  • We’re the UK’s largest healthcare charity, so you can expect the highest level of safety, care and service from us. We follow the same infection prevention measures in our 113 fitness and wellbeing centres that we use in our 31 hospitals. You can find out more here.
  • If your centre closes again because of COVID-19 restrictions, you won’t pay for any time it’s closed.

The Nuffield Health COVID-19 Pledge gives you peace of mind that we’ll do everything to keep our valued members safe and secure.

What we are doing to keep you safe

Keeping you safe and healthy is our number one priority. That's why we will continue to follow the government advice for your area and carry out our two-step cleaning procedures, which have been guided by the experts at UK Active, the UK government and Public Health England, Wales and Scotland and the Charity's infection prevention team.

Symptom checks and cleanliness. If you have any symptoms of COVID-19 you’ll be unable to enter the centre. For centres in Wales, you will also need to scan the NHS Test & Trace QR code before entering, and we would encourage you to do so when visiting centres in England and Scotland. If you don’t have a smart phone, please ensure we have the most up-to-date contact details for when you swipe in on your next visit. Members are encouraged to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across the centre.

Cleaning and disinfecting. We regularly sanitise gym equipment throughout the day and are cleaning the entire centre every night. All staff have had cleaning training and they use a two-stage cleaning process including a detergent, followed by a disinfectant.

Social distancing. You will no longer be expected to follow a one-way system however, we do encourage you to respect social distancing with others.

Changes to classes. We are now gradually increasing our class capacity to 100%as well as the class timetable, so more classes will be available to book and there will be no restrictions on the number of classes accessed per day. We will be continuing with our enhanced two-stage cleaning process to ensure the highest level of cleanliness in our studios.

Protecting you and our teams. We've installed plastic shields at our reception desks and we are providing Personal Protective Equipment (PPE) to our staff where necessary.

Ventilation. We are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our centres operate to Health and Safety Executive and Government guidelines for reopening our gyms.

How you can keep yourself and others safe

To keep our gyms as safe and clean as possible, we need your help too. We ask that you follow the below guidance when you visit our centres.

Before coming to the gym

Stay home if you're unwell. Please don't come to the gym if you feel sick or have COVID-19 symptoms.

Please bring a face covering. For centres in England, we encourage face coverings in non-active areas unless you are exempt; however, we advise against wearing face masks whilst exercising as these can hinder your breathing while exercising. In Wales and Scotland, face coverings in all non-active areas are required. These areas include: reception foyers, corridors, hairdressing salon and changing rooms. Gloves aren't recommended as they can't easily be cleaned – please use the hand sanitiser provided instead.

While you're at the gym

Use hand sanitising stations. You'll find these before you reach reception and throughout the gym. Make sure you follow proper handwashing if you use the changing rooms.

Respect others' space. Although we are no longer enforcing a one-way system, we encourage our members to continue to take reasonable measures to avoid close contact with other members and staff.

Clean your equipment and mats. You can do this before and after use with the wipe pods around the gym.

If you're not ready to come back just yet

Online workouts. Don't forget you can now use Nuffield Health 24/7 from home. With over 300 workouts from our fitness experts, your health is now on demand, anytime, anywhere.

Frequently asked questions

We've answered your questions below, but if you have any further queries, please contact your gym.


FAQs

  • Our approach to safety, cleanliness and social distancing
    • Is it safe to go back to the gym?

      Yes, we're confident in our ability to minimise the risk of infection and keep our members safe.

      We have implemented enhanced cleaning procedures and are following local guidance on social distancing measures to create a safe environment for you to visit. In all our clubs, we are continuing to encourage regular hand hygiene procedures with hand sanitiser stations positioned throughout our clubs and continue to follow our rigorous two-step cleaning process, with members also asked to help us keep our equipment clean.

      We continue to ask all visitors to scan the NHS Test & Trace QR code and undertake a self-certification risk assessment upon arrival at the gym.

      You may notice we have removed temperature checks from our sites, COVID-19 is an continually evolving situation with new research and guidance published daily. That’s why we have a central response team of Medical & Clinical experts constantly reviewing our COVID secure framework. This team have completed an updated evidence review and advised against temperature checks as a primary screening tool for COVID-19 as it is ineffective for this purpose.

    • What are your enhanced cleaning and safety procedures?

      Both staff and members play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

      • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
      • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes
      • Two-stage cleaning process: Both our cleaning and fitness teams are carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean
      • Increased cleaning hours: Gym equipment is sanitised on a regular basis throughout the day and the gym is thoroughly cleaned every night
      • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
      • Protection: We've installed plastic shields at reception desks and we've provided PPE for our staff in line with Public Health England recommendations. For centres in England, we encourage the wearing of face coverings in non-active areas. In Wales and Scotland, face coverings in non-active areas are required. These areas include: reception foyers, corridors, hairdressing salon, beauty suite and changing rooms.
    • What social distancing measures have you put in place?
      • Social distancing signage: This includes floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems.

        This is continuing in our clubs in Wales (2m distancing rules) as per local government guidelines. In our centres in England and Scotland, we are no longer enforcing a one-way system. However, we do encourage our members to continue to take reasonable measures to avoid close contact with other members and staff by maintaining social distancing where possible.
      • Limits on numbers: We are following local guidance on capacities for our gym floors and exercise classes. For England and Scotland we are gradually increasing our class and gym capacity levels. To avoid overcrowding, we are limiting the number of people allowed in the gym at once. It's important that you swipe in at reception, so we can keep track of numbers. If we reach full capacity, we'll need to ask you to wait before you enter the gym floor, using the social distance markers. We'll be operating a one-in, one-out policy
      • Swim session booking: We are now returning to normal capacities in our pools prior to COVID-19. Given that chlorine reduces the transmission of the virus and swimming is very low risk, you are no longer required to make swim lane bookings, allowing more freedom to choose your swimming time.
      • Changes to classes: We are increasing our class capacities back up to 100% of pre-COVID levels, allowing for more members per class and a gradual increased class timetable. This means more classes will be made available to book and there will be no restrictions on the number of classes accessed per day. To ensure the highest levels of cleanliness, we will be continuing with our rigorous two-step cleaning process in all of our studios.
      • Equipment availability: We are now increasing our gym floor capacity to 100% of pre-COVID levels. This means that there will be more equipment available to use. Equipment will continue to be spaced out as much as possible across the gym floor and we continue to encourage our members to avoid close contact with other members and staff by maintaining social distancing where possible. Please note that our social distancing signage is still in place in our clubs in Wales as per local government guidelines.
    • Are staff required to wear Personal Protective Equipment (PPE)?

      Our staff have been risk assessed for the need for barrier protection, e.g. face masks such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.

      All members of our clean team have been provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff are advised to maintain social distancing where possible when working with a client and are encouraged to wear a face mask when working in close proximity.

      Staff in our Nuffy Bear Day Nurseries don't require PPE even if they aren't always able to maintain a 2-metre distance when interacting with children. Where relevant, for example when changing children, staff will be required to wear PPE.

      Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member's oxygenation when working at intensity.

    • Are staff required to wear a face covering?

      We encourage our staff members to wear a face covering when working closely with clients in the gym. An exception to this is our lifeguards, swim instructors and class instructors who are not required to wear a mask. Please be mindful that some staff members may be exempt from wearing a face covering on medical reasons.

    • Do staff/members need to wear a face covering whilst exercising?

      No. All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a clinician.

    • Will you be continuing to provide hand sanitising gel and wipes in the centre?

      Yes, we will be continuing to encourage good hand hygiene in our clubs with free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as eight wall-mounted hand sanitising dispensers in key areas throughout the gym.

      We are also continuing to provide disinfectant Wipe Pods so you can clean your equipment and mats before and after use.

    • Is there adequate and safe ventilation in all gyms?

      Yes, we are in the unique position to be able to utilise the ventilation expertise that we have gained through operating our hospitals safely across the UK to prevent the risk of infection. In collaboration with our Consultant Microbiologist, the Hospital Infection Prevention teams, our Ventilation Authorising Engineer and the Property Department, we can assure all of our members that the ventilation systems in all our centres operate to Health and Safety Executive and government guidelines for reopening our gyms.

      Government gym re-opening guidance emphasises that ventilation is an important part of mitigating the transmission of COVID-19, and that ventilation systems should provide 100% fresh air and not recirculate air – this is how our ventilation system operates in our centres. Please note that on hot days this may result in an increase in the temperature in our gyms.

  • Visiting the gym
    • How do I make a class or swim booking?

      Group exercise classes are now available to book online or via the My Bookings app. If you don't have an account or need help getting started, please click here.

      We no longer require you to pre-book a swimming session. This is due to us returning to 100% of pre-COVID capacity levels.

    • Exercise classes
      • Will there be any changes to the class timetable?

        We are increasing class capacity back up to 100% of pre-COVID levels. As a result, we are also gradually increasing our class timetables, so more classes will be made available to book.

        Please regularly check your local club’s timetable for further details.

      • Do you have the same number of classes as when you were open before COVID?

        We are currently running a fewer number of classes than before the COVID restrictions were introduced. This is due to a reduction in the type of classes we can deliver, reduced capacity and instructor availability.

        However, we are beginning to increase our class capacities back up to 100% of pre-COVID levels. This means that there will be a gradually increased timetable as capacity is increased, so more classes will be made available to book.

        Please regularly check your local club’s classes timetable for details.

      • Are you continuing with Les Mills classes?

        We’re now offering all classes but timetables may vary, speak to your centre if you have any queries.

      • Will my regular instructor be teaching?

        Yes, dependent on the availability of their class, guidelines we have set out and their own availability and circumstances. This will be looked each by each centre locally.

      • I can’t get into the classes, there aren’t enough on the timetable. When will you add more classes?

        We are currently running a fewer number of classes than before the COVID restrictions were introduced. This is due to a reduction in the type of classes we can deliver, reduced capacity and instructor availability.

        However, we are beginning to increase our class capacities back up to 100% of pre-COVID levels. This means that there will be a gradually increased timetable as capacity is increased, so more classes will be made available to book.

        Please regularly check your local club’s classes timetable for details.

    • Do I need to wear a face covering in the gym?

      For our centres in England, we still encourage our members to wear face coverings when entering and moving around our gym. You should not wear your face covering during exercise as this may restrict breathing efficiency. Members with medical conditions, other exemptions, and children under the age of 11 do not need to wear a face covering. For our centres in Scotland and Wales, a face covering is compulsory in non-active areas.

      Face coverings help protect others, not the wearers, against the spread of COVID-19 as they cover the mouth and nose, which are the main sources of transmission of the virus that causes COVID-19 (coronavirus).

    • What should I bring?
      • Workout gear: We encourage you to come to our centre ready to workout, but if you want to shower before or after your workout our showers are open
      • Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won't be accepting cash
      • A water bottle: Water fountains will available to fill up your water bottles. Please use the nearby Wipepods to wipe clean the lever, swan neck and surrounding area after filling your bottle. Members must use hand sanitiser or wash their hands afterwards. As part of our efforts to keep everyone safe, please do not drink directly from the water fountains. You can purchase a bottle of water using your contactless card if needed
      • Yoga mat: If you've booked a yoga or Pilates class you no longer need to bring a mat with you, but feel free to continue to do so if you wish
      • Towel: If you're using the pool, please bring your own towel
      • A face covering: For centres in Wales and Scotland face coverings are required in non-active areas. These areas include: reception foyers, corridors, hairdressing salon, beauty suite, changing rooms and class holding areas. For centres in England, we encourage our members to continue to wear a face covering in non-active areas and take reasonable measures to avoid close contact with others by maintaining social distancing where possible.
    • Are the changing rooms and lockers available?

      The changing rooms and showers are open in all of our centres.

      Hair dryers and straighteners are only available at certain centres - please contact your local centre for more information.

  • Gym services and facilities
    • Can I access Personal Training now that you are open?

      Members are now able to book in with a Personal Trainer again. If you're an existing client, your Personal Trainer will contact you to book your first session back in.

      We encourage our Personal Trainers to wear a face mask when working closely with their clients and we continue to advise them to maintain social distancing where possible.

    • I have outstanding PT packs that expire soon, will you extend the expiry date?

      Yes, we have honoured all outstanding PT packs, with the expiry date extended only by the length of time we’ve been closed.

    • Can I book a Heath MOT?

      No, unfortunately we can't restart our Health MOT service just yet, although we are keeping this under regular review. If you'd like to speak to a member of the team about your progress, please ask for a verbal assessment and enquire at your local club’s reception for more details.

    • Are the swimming pools open?

      Our swimming pools are now open. For centres in England, members are no longer required to pre-book swimming slots. This is due to us returning to 100% of pre-COVID capacity levels in our gyms across England.

      For clubs in Scotland and Wales, please ensure that you continue to pre-book a swimming slot online or via the My Bookings app. This is due to the continuation of reduced capacity levels as per local government guidance.

    • How will you monitor number of people in the pool?

      We will be conducting regular headcounts of the pool to make sure that the pool is not over capacity, if it is we will ask people to leave the pool until someone has finished their session.

      For clubs in Wales and Scotland, we are continuing to ask our members to pre-book a swimming slot online or via the My Bookings app. This is due to the continuation of reduced capacity levels as per local government guidance.

    • Can I book swimming lessons?

      Now that our pools are open again, children’s swimming lessons and adult 1:1 lessons are available to book.

    • Will Family Splash be available?

      Yes, Family Splash will still operate from all existing centres. Please note, you must ensure that all guidelines are maintained in the pool.

    • Are the sauna, steam rooms and spa pools available to use?

      Our saunas and steam rooms are now open in line with government guidelines. Spa pools are also open in our centres across England, Scotland, and Wales.

    • Children's swimming lessons
      • Are there any changes to swimming lessons?

        We closely follow all general operations and local social distancing guidelines currently in place in the gyms. Swim lessons will be modified by instructors following temporary lesson templates provided by Swim England to help ensure safety and social distancing. All the same key skills will be learned.

      • How long are swimming lessons?

        The same duration as pre-lockdown.

      • Are classes with the same children in the group as pre-lockdown?

        Yes, class sizes remain the same as they are well within in our safe bather load capacities due to the size of our pools.

      • Are 1-2-1 lessons still going ahead?

        Yes, following all of the other same safety guidelines outlined.

      • How will the instructor social distance themselves?

        To ensure both instructor and participant safety, instructors will teach all classes from out of the pool, socially distanced in line with local social distancing guidelines.

        Please note that for centres in England, as of 19 July, our swim teachers will be able to return to teaching in the pool as per government guidance.

      • If my child can't swim and the instructor is out of the pool how will this work?

        We are stipulating that for levels 2 and below, parents/carers must be in the pool to support the safety of their child. For children of these age groups to restart their lessons, the parent/carer must be in the pool for the child to restart lessons. If as a parent/child, you can’t/don’t want to take up this option, we are happy to discuss extending credits for when we can return to the instructor in the pool. Please note that for centres in England, as of 19 July, our swim teachers will be able to return to teaching in the pool

      • How do swimmers maintain social distancing?

        While there is acceptance that there is less infection risk around children, following the Learn to Swim framework we use in our schools follows constant movement, helping us keep children at distancing and not lingering in close proximity to other children. We are also following modified framework for lesson plans provided by Swim England for mitigated COVID risk. Maximum bather loads, and class capacities are also being closely monitored.

      • What other safety measures are being used?

        We are following all basic pool and safety guidelines laid out by government and UK Active. Various information supports the theory that chlorine effectively kills the virus. Monitoring bather loads, distancing where possible, chlorination of the pool and cleaning of all areas and equipment is being followed strictly. Minimal equipment is being used, but when it is used it will not be shared and will be cleaned between lessons as well as being submerged fully in chlorinated water before each use to further kill the virus.

      • How do I book swimming lessons?

        All lessons can be reviewed via the CoursePro portal as per normal.

      • Will there definitely be a space for my child?

        Yes, failing any unforeseen circumstances of loss of instructor etc. But our plan is to reintroduce all classes and bring back all instructors to meet demand.

      • As a parent, where do I go during the lesson?

        For levels 2 and under, you would be in the pool with your child to support the lesson safely. For those level 3 and above, the sites will instruct you of a safe area that will be set out and socially distanced. Depending on the centre, this may be poolside, in a café area, or another safe area of the centre. You will be expected to have your child changed and take them through to poolside for the time of their class to be registered by the instructor on poolside and then collect them promptly from poolside at the end of the their session.

        As of 19 July, for our centres in England, we no longer require parents to be in the pool with their child for these younger age group swimming lessons. The above guidance remains in place for our centres in Wales and Scotland as per local government guidelines.

      • What happens if I can't/won't have my child return?

        We are happy to discuss this locally on a case by case basis. Our priority is to support you on returning and remove any potential barriers but are happy to provide solutions wherever possible.

    • Are your Nuffy Bear Day Nurseries open?

      Yes our Nuffy Bear Day Nurseries have been open throughout the latest lockdown. Click here to find out more.

    • Are your Medical Centres open?

      Yes, our face-to-face clinical services are still open as usual (where available), these include physiotherapy, health assessments and mental health support. Any appointments booked with us will go ahead as planned.

    • Will you be running on-site physiotherapy?

      We will continue to offer remote consultations and treatments sessions through our My Physio app. Patients in need of face-to-face sessions can also book an appointment via our standard booking process.

    • Are your tennis and squash courts available?

      Our indoor and outdoor courts are now open. Please speak with your centre to check availability.

    • Are your beauty suites open for bookings?

      Our Beauty Suites are now open for our centres in England, Scotland and Wales. To book an appointment please contact your centre or visit here.

    • Are your cafés open?

      Our cafés have now reopened (from 17 May) in line with government guidelines. Members are also able to buy drinks and snacks from vending machines in the centre as usual.

We'll keep you updated on any changes

We're monitoring the situation closely and are continuing to follow government guidance. Thank you for your continued patience.

Also, we want to reassure you that we're fully prepared in the event of a third wave. If we have a suspected COVID-19 case in our centre, we will notify members through Test and Trace.

Whether you decide to come back to the gym, or prefer working out at home for now, we understand. If you have any questions at all, contact us.