About the Nuffield Health Account and gym membership

Creating an online account

Technical problems setting up and logging into your account


About the Nuffield Health Account and gym membership

Who can have an account?

All Nuffield Health gym members can have a Nuffield Health Account. 

Why do I need an account?

A Nuffield Health Account provides an easy and convenient way to book and manage a range of our Health and Fitness services, including booking classes and Health MOTs. Throughout 2017 we will be increasing the number of member services available online.

Do you offer joint accounts?

Unfortunately we can’t offer joint or family accounts. All our members need a unique account so that we can tailor your online experience.

How can I freeze or close my online account?

If you would like to freeze or close your online account, please contact your gym or call our Customer Support Team on 0300 123 5084 between 8am and 8pm, Monday to Friday and we will be happy to assist.

Is the Nuffield Health Account available through an app?

Unfortunately, we don’t currently offer the Nuffield Health Account through an app

Can I use other Nuffield Health Fitness and Wellbeing gyms?

The type of membership you have determines your level of access to other gyms across the network. Please see the information provided on multi-gym access which shows the access levels related to each club.

I have a debt related to my membership. How can I pay it?

If you would like to clear an outstanding balance relating to your membership, please contact your gym or call our Customer Support Team on 0300 123 5084 between 8am and 8pm, Monday to Friday and we will be happy to help.


Creating an online account

What information do I need to set-up an account?

In order to set-up your Nuffield Health account, you will need:

  • To have an active or pending gym membership
  • A valid email address (one per member). Your gym needs to have an up-to-date email address on record in order for you to create your account. Please contact your gym to provide or update this before trying to set-up your account
  • Your postcode. This is used to validate your membership and should be the same that you used when you purchased your membership.  Please contact your gym to update this if it has changed.

How do I set-up an account?

Watch the short video (1 min 40 secs) to see how to set-up an account, or follow the instructions below. 

Follow these steps to set-up your online account: 

  1. Visit the Nuffield Health Account homepage here
  2. Enter your email address into the email address field. You must provide the same email address you used when you originally signed up to the gym
  3. Follow the instructions to get an account activation email sent to you
  4. Check your email inbox and open the email. (Also check your ‘Junk’ folder in case it’s automatically delivered there)
  5. Click on the link in the email and follow the instructions in order to finish creating your account.

Note: If you don’t receive an email, there may be a problem with the information we hold on your record, such as a missing or incorrect email address. Please contact your gym during our normal opening hours and our staff will be happy to update your details.

How do I change my email address?

Please contact your gym during our normal opening hours and our staff will be happy to update your details.

I don’t have an email address. What can I do?

At the moment, you do need an email address in order to set-up an account and use Nuffield Health online services. There are a number of free email services available on the Internet. Once you have set-up your email, please contact your gym and our staff will be happy to update your details.


Technical problems setting up and logging into your account

I’ve forgotten my password or I want to change it. How do I reset it?

You can reset your password by clicking on this Forgotten Your Password? link on the Account Login page. Enter the email address you used when you signed up as a member and created your account. 

If you have forgotten your email address, please contact our Customer Support Team on 0300 123 5084 between 8am and 8pm, Monday to Friday and we will be happy to help.

I’ve entered the wrong password too many times and my account is locked. What should I do?

If you happen to enter the wrong password three times in the same session, your account will automatically be locked for a short period of time. If, on the fourth attempt, you enter the wrong password, you will receive a locked message that contains a telephone number to contact Customer Support Team to resolve the problem. 

I am having problems logging in from my browser/device, what can I do to resolve this?

If you’re having problems accessing your account, for example, you’ve entered the correct email address but you’re not asked for your password, you may need to delete the ‘cookies’ on your computer. 

Cookies are small files which are stored on your computer and contain information that help your computer access websites and services on the Internet.  You can choose to delete all your cookies which may affect other websites you access, or you can just delete those relating to nuffieldhealth.com. Find out more about cookies and how to delete them (ICO - external website) >

I don’t have regular access to the Internet. How can I access Nuffield Health services?

If you don’t have regular access to the Internet or your connection is down, you can still access our services by visiting or calling your gym.

Who should I contact if I still have an issue?

If you are still experiencing problems with your Nuffield Health account you can either visit your gym, or contact our Customer Support Team on 0300 123 5084 between 8am and 8pm, Monday to Friday.

We are always looking for ways to improve the level of information provided to members to make their online experience as easy and helpful as possible. Please let us know what you think so that we can continue to improve.