There's an active quality and safety programme in place across all services provided by Nuffield Health. On the rare occasions when things don't go to plan, we'll put them right and learn the lessons to improve future services. The Nuffield Health Board publishes an industry-leading Quality Report, which includes the outcomes of the various elements of the Quality Improvement and Safety Programme.
Quality and safety indicators
We check everything we do against best practice and recognised key performance indicators. Some of the indicators are driven by feedback from our customers, some represent internal or regulatory standards.
Governance and quality assurance
We have stringent quality assurance processes in place to identify and address any clinical issues from the local level through to the Board of Governors. This includes both internal and external audit processes to monitor and check the care we provide, including routine checks on all our Consultants.
Any indication of unusual or concerning trends relating to patient safety or satisfaction would prompt further and detailed investigation of that Consultant’s practice. If concerns are raised, we investigate them and follow up with actions in line with our Practising Privileges Policy.
Our processes ensure that consultants working at our hospitals provide high-quality care.