Our quality and safety

Ensuring the safety of our patients, clients and our own staff is vital to Nuffield Health and our governance systems that we have in place are guided by one principle - quality matters.

There's an active quality and safety programme in place across all services provided by Nuffield Health. On the rare occasions when things don't go to plan, we'll put them right and learn the lessons to improve future services. The Nuffield Health Board publishes an industry-leading Quality Report, which includes the outcomes of the various elements of the Quality Improvement and Safety Programme.


Quality and safety indicators

We check everything we do against best practice and recognised key performance indicators. Some of the indicators are driven by feedback from our customers, some represent internal or regulatory standards. 

Governance and quality assurance

We have stringent quality assurance processes in place to identify and address any clinical issues from the local level through to the Board of Governors. This includes both internal and external audit processes to monitor and check the care we provide, including routine checks on all our Consultants. Any indication of unusual or concerning trends relating to patient safety or satisfaction would prompt further and detailed investigation of that Consultant’s practice. If concerns are raised, we investigate them and follow up with actions in line with our Practising Privileges Policy. Our processes ensure that consultants working at our hospitals provide high-quality care.

Why is this information important to me?

Information about healthcare is important to ensure you get the best advice and treatment. Health is a partnership and this can only be achieved if we share information about our services.

Infection Rates 2013201420152016
MRSA Blood Stream Infection 0000
MSSA Blood Stream Infection 3430
E coli Blood Stream Infection 1218146
Clostridium Difficile Cases 7674
Surgical Site Infection Hip Replacements 513125
Reported Number of Total Hip Replacement Procedures 4313486155431629
% Infection Rate in Total Hip Replacement 0.12%0.27%0.22%0.31%
Surgical Site Infection Knee Replacements 95146
Reported Number of Total Knee Replacement Procedures 4606541562221770
% Infection Rate in Total Knee Replacement 0.20%0.09%0.23%0.34%