Quality services and outcomes
Our aspiration is to be the best, the safest, most effective health and wellbeing provider there is.
Enhancing our care
As an independent healthcare provider, our aim is to deliver the highest levels of patient and member safety, care and service. Our Quality Assurance Framework supports the planning, delivery, monitoring, and continuous improvement of all the care and support we provide.
As a large independent healthcare provider, the Quality of care we provide is monitored by a number of external groups. In England, the Care Quality Commission (CQC) is responsible for regulating our hospitals and registered medical clinics through monitoring and inspections. Hospitals and clinics in Scotland and Wales are assessed by Health Improvement Scotland (HIS) and Health Inspectorate Wales (HIW) respectively. All our hospitals are subject to the same level of scrutiny and review as NHS facilities.
Our CQC Ratings
Enhancing your safety
We participate in the Public Health England (PHE) mandatory surveillance and reporting of healthcare associated infections. Of the eight C difficile cases reported to PHE, one was hospital acquired, the remaining seven were acquired prior to admission. The increase of one E.coli infection is in line with the national trend.
Award Winning Activity
Our high standards have been recognised within our industry. We’ve collected several prestigious awards: Private Hospital Group of the Year, for the 3rd year running, from both the Health Investor Awards (2017-19) and the Laing Buisson Awards (2017-19), and a Nursing Times Award for Infection Prevention and Control (2017).
The UK’s largest healthcare charity
We are in the Top 10 of the Charity Commission for England and Wales for 4 key comparable and evidential areas.
No waiting lists
We do not have any waiting lists if a patient is happy to see any consultant specialist within the treatment field they require.
See a consultant in as little as 24 hours
In every case, we do our utmost to ensure a specialist is available to see a patient within as little as 24 hours. However, if a patient would like to see a specific individual consultant then they may need to wait longer.