Quality services and outcomes

Our aspiration is to be the best, the safest, most effective health and wellbeing provider there is.

Enhancing our care

As an independent healthcare provider, our aim is to deliver the highest levels of patient and member safety, care and service. Our Quality Assurance Framework supports the planning, delivery, monitoring, and continuous improvement of all the care and support we provide.

Our Quality Assurance Framework

    1Safety - Meeting the highest possible standards of safety by avoiding harm, upholding professional standards and acting responsibly.
    2Effectiveness - Providing evidence-based health and wellbeing expertise and services that lead to excellent outcomes.
    3Experience - Being a trusted partner to our patients and customers by giving them a positive, reassuring and personalised experience.

We measure our success and Quality through local and national monitoring, analysis and reporting of trends and incidents.

Each month we report on the Safety, Effectiveness and Experience aspects of Quality across our organisation to our operational Boards. A detailed review is presented to the Quality Committee and the Board Quality and Safety Committee each quarter. These reports help us track successes and areas for further improvement, with results shared across the organisation.

Overall Quality

As a large independent healthcare provider, the Quality of care we provide is monitored by a number of external groups. In England, the Care Quality Commission (CQC) is responsible for regulating our hospitals and registered medical clinics through monitoring and inspections. Hospitals and clinics in Scotland and Wales are assessed by Health Improvement Scotland (HIS) and Health Inspectorate Wales (HIW) respectively. All our hospitals are subject to the same level of scrutiny and review as NHS facilities.


Our Ratings

The regulators had completed their review of all our hospitals by the middle of 2017. Two hospitals – Leeds and Tees – were awarded the highest possible CQC rating of ‘Outstanding’. They joined our Cambridge hospital, which in 2016 became the first independent hospital to receive overall ‘Outstanding’ in a CQC review.

Overall, 94 per cent of our hospitals have been assessed as ‘Good’ or ‘Outstanding’. If hospitals were found by the regulators to require improvements, we responded by making immediate enhancements. We then notify the regulator of the improvements and wait for a re-inspection. We are confident that we have been able to enhance and improve the Quality of care across all our hospitals.


Enhancing your safety

We participate in the Public Health England (PHE) mandatory surveillance and reporting of healthcare associated infections. Of the eight C difficile cases reported to PHE, one was hospital acquired, the remaining seven were acquired prior to admission. The increase of one E.coli infection is in line with the national trend.

Award Winning Activity

Our high standards have been recognised within our industry. We’ve collected several prestigious awards: Private Hospital Group of the Year, for the 3rd year running, from both the Health Investor Awards (2017-19) and the Laing Buisson Awards (2017-19), and a Nursing Times Award for Infection Prevention and Control (2017).