Call us

0300 123 6200

To help us deal with your enquiry more quickly please make sure you provide the following information:

  • Your email address or phone number in full
  • The name of the hospital or fitness & wellbeing centre you are calling about
  • Any other information that you think will help our team direct your enquiry to the right person

Receiving phone calls from us

Occasionally we may need to phone you from our customer contact centre. So you know it’s us, the number we’ll phone you from will start 013726.

When we phone, we’ll always perform a full data protection check to ensure we’re speaking with the correct person. Please see our full privacy policy here.

Thinking of freezing or cancelling your gym membership?

The best way to freeze or cancel your membership is to visit your local gym and fill in the relevant form. Please check the terms and conditions of your membership for further information. Alternatively, you can write to your centre – their address can be found on the gym’s webpage.


Are you making a complaint? If so please use the relevant complaints form below.