1 Introduction
1.1 Your agreement is with us, Nuffield Health a private company limited by guarantee, registered in England & Wales (Company No. 0576970).
1.2 These terms and conditions form part of your agreement with us and replace any previous terms and conditions. Your membership agreement with us is made up of:
– 1.2.1  your completed and signed membership agreement form;
– 1.2.2  these terms and conditions or, if you join on-line, the membership agreement terms described in section
1.8 below; and
– 1.2.3 the terms of centre use described in sections 1.4 and 1.5 below.
1.3 These documents together form a legal, binding agreement between you and us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team at any centre.
1.4 You, and all of your guests to any of our centres, must comply with and agree to the rules and regulations that apply at the centre you and your guests are using (the terms of centre use).
1.5 The terms of centre use may vary from centre to centre and those applicable at a centre are on those on display at that centre. They include the full rules of using the centre and other terms specific to that centre.
1.6 Your home centre will be the centre you joined as a member. Depending on your membership, you may be entitled to use other centres. Not all types of membership are available at every centre and you may not be entitled to use certain centres depending on your type of membership – if in doubt, you should check with your home centre.
1.7 All our memberships are monthly memberships. In these terms and conditions, monthly means every calendar month.
A full calendar month starts on the first day of the calendar month and finishes at the end of the last day of that calendar month. When we refer to month in these terms and conditions, we mean a full calendar month.
1.8 For members joining on-line:
– 1.8.1 Your membership agreement terms are accessible through a link sent out in the receipt email that you will receive within 3 business days after joining. If you do not receive the receipt email within the 3 days, please contact your home centre. A ‘business day’ means Mondays to Fridays excluding Saturdays and Sundays and bank and public holidays in England & Wales or, if you live in Scotland, in Scotland.
– 1.8.2 References in these terms and conditions to “membership agreement terms” means the membership agreement terms that are accessible through a link sent out in the receipt email.


2 Starting your agreement
2.1 Your agreement commences on the start date set out on your membership agreement form.2.2 When your membership starts, you will need to make the payments set out on the membership agreement. You cannot use any centre until you have signed your membership agreement form, made the payments set out on the form, and set up your direct debit (if you are paying by direct debit).
2.3 You may need to pay an activation fee, details of which will be set out on your membership agreement form. 
2.4 If you join part way through a month or year, we will work out any proportional monthly fees that may apply and set out on your membership agreement forms any initial fees (including, but not limited to, any activation fee) that you have to pay and the payment method.

3 Types of membership
3.1 We offer various types of membership to persons aged 16 or over.
3.2 The centre facilities available to you, the amount you pay and the times when you can use the centres will depend on the type of membership you have chosen and the home centre you join. The membership type you have selected will be shown on your membership agreement form.
3.3 Our centres are in ‘groups’. Depending on which home centre you join, you may have access to a number of other Nuffield Health centres as part of your membership (known as multi-site access benefit). Please visit our website for details of the centres you may be entitled to use at no extra cost as part of your access benefit.
3.4 You MUST NOT use any other centre more often than your home centre. This means 50% or more of your monthly usage must be at your home centre. If you continue to use another centre more often than your home centre, we may contact you to discuss transferring your membership and paying the relevant membership fees for the centre you are using the most frequently. We reserve the right to change your home centre based on your usage and to charge you the relevant membership fees for the centre you are using most frequently. A calendar’s month notice will be given to you should any changes be made to your membership and/or fees.
3.5 The group access benefit is not applicable to members who have joined on a ‘centre only’ membership. If you are unsure if you have a centre only membership, please contact your home centre. To upgrade your membership to include group access benefit, please speak to a member of the team at your home centre.
3.6 We offer the following the types of membership at our centres but please note that not all memberships are available at all centres – please check with the centre you wish to join for further information:
– 3.6.1  Connections – this entitles you to use of all of our centres during opening hours. This membership may be available as individual, corporate or off-peak.
– 3.6.2  Premier – this entitles you to use the centres within your group during their opening hours. This membership may be available as individual, joint, family or home centre only.
– 3.6.3  Off-Peak – this entitles you to use the centres within your group during their off-peak opening hours (please check with your visiting centre to confirm their off-peak hours). This membership may be available as individual or as student/corporate discount.
3.7 Each of the memberships in section 3.6 will fall into one of the following categories:
– 3.7.1  An individual membership – the agreement is with you only.
– 3.7.2  A joint membership – you and one other person join together (you must both be aged 18 or over). You must use one bank account for payment and live at the same address.
– 3.7.3  A family membership – up to two adults (both aged 18 or over) and up to two children join together (the qualifying ages for children can vary from centre to centre, so you will need to check with your home centre). This membership gives adults the use of the standard facilities during opening hours, and children the use of restricted facilities during children’s opening hours (please contact the visiting centre to confirm children’s hours).
– 3.7.4  A discounted membership – corporate or student
3.8 The following discounted memberships are available. All discounted memberships are subject to you providing adequate proof of eligibility:
– 3.8.1  Corporate Discounts – if the business you work for or with has an agreement with us for corporate memberships and you are eligible. It is your responsibility to inform us if you work for a business that is eligible for corporate membership or a discount at the centre. We are not responsible and will not
refund any subscriptions if you later change to a discounted rate that you were previously eligible for. If at any time you are no longer eligible for a discounted membership, for example because you no longer work for that business, we will upgrade you to a standard monthly membership rate and will give you not less than one calendar month’s prior written notice of the change.
– 3.8.2  Student Discounts – you are eligible for this if you are in full-time education.
– 3.8.3  Young Adult Discounts – Available to all 16-17-year old’s
3.9 Vitality/AXA Membership – this agreement is with you only and you have a Vitality/AXA membership that has ‘gym membership’ as one of its benefits. You will receive a discount off our full individual standard monthly membership (see. 6.3.1). Separate terms and conditions from Vitality will be applicable in addition to these terms and conditions. If at any time you cancel your Vitality/AXA policy, we will automatically upgrade you to a standard monthly membership. Please check with your home centre if your Vitality membership is included in the groups or centre only offering (see 3.5).
3.10 Please see section 6 below for the different payment options available to you.
3.11 We are not responsible for or will not refund any subscriptions if you later change to a discounted rate that you were previously eligible for.

4 Further benefits
4.1 We offer some extra benefits that you can add to your membership at an additional cost.
4.2 If you choose an extra benefit, we will add any charges for it to your monthly membership fee and you must pay your membership fee and additional charges under your payment option. Your home centre can provide you with details of the extra benefits they offer.

5 Your membership fees
5.1 The cost of your membership will depend on the type of membership and the membership commitment period you have chosen (see section 6 below).
5.2 We will set out all amounts that you need to pay for your membership on your membership agreement form.
5.3 If you are unsure about the fees and any additional charges that you are paying, please speak to your home centre.
5.4 During your membership, you must pay your membership fees whether or not you actually make use of any centre or our facilities and services unless you have frozen your agreement in line with section 10.
5.5 When your membership ends for any reason, and we have taken the final payment from you, you are responsible for cancelling your direct debit. You should not cancel your direct debit before your membership has ended, as if you do so we may be unable to collect any remaining payments you owe. In such event, we will contact you about this.

6 Payment options
6.1 For each of the payment options set out below, all the monthly fees and any additional charges could change in line with section 14.
6.2 As stated above, all our agreements are monthly agreements. The monthly membership fee you pay will depend on the type of membership you choose, the payment option you select and the minimum number of complete months you commit to be a member for.
6.3 The types of payment options we offer are as follows:
– 6.3.1  Standard monthly
(a) With this payment option, you commit to be a member and paying the monthly membership fee for at least one full calendar month; and
(b) After the full calendar month has elapsed, your membership continues on a monthly basis, but you can cancel it in line with section 11.
– 6.3.2  Quarterly prepaid
(a) With this payment option, you commit to be a member for 3 full calendar months and to paying all your membership fees upfront when you join or renew; and
(b) If you want to commit to a further 3 full calendar months, you must renew before the 15th day of the last calendar month of your then current commitment period. If you do not renew, we will assume that you want to cancel your membership and your membership will end at the end of your then current commitment period. If you subsequently renew, you may have to pay another activation fee.
– 6.3.3  Discounted monthly
(a) With this payment option, you commit to be a member, and to paying the monthly membership fee, for at least 12 full calendar months and pay the monthly membership fee for that period. In return for this, you get a discounted monthly membership fee for the 12 full calendar months. At the end of the 12 calendar months, your membership will automatically continue on a monthly basis; and
(b) Under this payment option, during your 12-month commitment period you will not be able to downgrade to a lower level of membership, and you will not be able to cancel your membership during this period except for the reasons set out in section 11.
– 6.3.4  Discounted prepaid
(a) With this payment option, you commit to be a member for 12 full calendar months and to paying all your membership fees upfront when you join or renew. In return you will receive a discount on your membership fee. We will endeavor to contact you near the end of the 12-calendar month period to let you know that your commitment period is coming to an end; and
(b) If you want to commit for a further 12 full calendar months, you must renew your 12-month commitment period before the 15th day of the final month of your then current commitment period. If you do not renew or change to one of our other payment options, we will assume that you want to cancel your membership and your membership will end at the end of your then current commitment period; and
(c) If you commit for a further 12 full calendar months in exchange for a discount, the membership fee for the next 12 full calendar months may have changed. We will tell you this before you commit again; and
(d) Under this payment option, during your 12-month commitment period you will not be able to downgrade to a lower level of membership, and you will not be able to cancel your membership during this period except for the reasons set out in section 11.
6.4 If you choose a particular payment option and decide to upgrade your membership, you must pay any extra fees which apply (as set out in your membership agreement).

7 Payment methods
7.1 Unless you have chosen our prepaid payment option, you must pay your monthly membership fee in advance every month by direct debit.
7.2 You must sign a direct debit mandate form at or prior to the start of your membership and we will take your payment on or around the first working day of each month.
7.3 We may, entirely at our discretion, accept other payment methods to start, restart, transfer or upgrade your membership.
7.4 If you have a joint membership, you must pay both monthly membership fees by a single direct debit.
7.5 If you have a family membership, you must pay all monthly membership fees by a single direct debit.
7.6 When you or your bank tell us about a change to your bank account details, we may ask you to sign a new direct debit mandate form.

8 Failing to pay
8.1 This section is about what will happen if you do not pay your monthly membership fee or any other fees or charges you have agreed to pay because:
– 8.1.1  The account details you gave us for the direct debit are wrong; or
– 8.1.2  There is not enough money available in your bank account; or
– 8.1.3  You have cancelled your direct debit without giving us the correct notice period (see section 11 of these terms and conditions)
8.2 If the account details, you gave us for the direct debit are wrong:
– 8.2.1  We will ask you to pay by cash, debit card or credit card and to give us your correct bank details. You will also be asked to complete a new direct debit mandate form.
– 8.2.2  While you owe us payments you will not be allowed to enter or use any of our centres. Once your payments are up to date you will be allowed to enter and use your home centre or any other centre within your group. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.
8.3 If there is not enough money available in your account:
– 8.3.1  We will ask you to pay by cash, debit card or credit card. If, after the second month we have contacted you, you still owe us the payment, we will cancel your membership from the end of that month or, if you have a discounted monthly membership, at the end of your commitment period. Where a direct debit payment has failed or been refused, we may attempt to obtain payment through the same direct debit. You are responsible for any charges imposed by your bank in connection with any failed payments or attempts.
– 8.3.2  While you owe us payments you will not be allowed to enter or use any of our centres. Once your payments are up to date you will be allowed to enter and use your home centre or any centre within your group. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.
– 8.3.3  If you are not in a commitment period with us, we will take the first month you fall into arrears as deemed notice to cancel your membership.
8.4 If you have cancelled your direct debit without giving us notice:
– 8.4.1  We will ask you to pay by cash, debit card or credit card. If you are not within any commitment period
you agreed to, we will cancel your membership from the end of the following month and your account will remain in debt until the outstanding payment is made.
– 8.4.2  While you owe us payments you will not be allowed to enter or use any of our centres. Once your payments are up to date you will be allowed to enter and use your home centre or any other centre within your group. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.
8.5 We may appoint a debt collection agency to collect any payments you owe us, and you may have to pay any costs associated with this, including legal and court costs and interest. Or we may choose to take the payments owed from your credit card or debit card using the credit card or debit card details you have given us, and you hereby authorise us to do so.

9 Transferring your membership
9.1 You can transfer your membership and change your home centre at any time while you are a member.
9.2 As monthly membership fees vary between our centres, if you transfer your membership and change your home centre, you will need to pay the fees of your new home centre, either by monthly payments or, if you have chosen our discounted prepaid payment (see section 6.3) option, by paying the difference before you transfer. The first full calendar month or 12 full calendar months (depending on which commitment period you have chosen) will continue instead of starting again. You will not have to pay another activation fee to transfer your membership to another home centre.

10 Freezing your membership
10.1 You may temporarily freeze your membership for between one complete calendar month and 12 complete calendar months for the following reasons only. We may require you to produce proof which is satisfactory to us of any of these reasons that you are relying on to freeze your membership, in accordance with section 18 of these Terms and Conditions.
– 10.1.1  Pregnancy
– 10.1.2  Serious illness
– 10.1.3  Serious injury
– 10.1.4  Redundancy
– 10.1.5  Your office relocates more than 5 miles from your nearest Nuffield Health
10.2 As long as you obtain our prior written agreement, you may extend the period of any membership freeze. Freezing your membership is not the same as cancelling your membership – freezing is a temporary suspension; cancellation is terminating your membership. To cancel your membership, you must follow the procedure described in section 11 below.
10.3 If you want to freeze your membership, you can request us to do so in writing or by completing a form at your home centre. As long as we receive your request on or before the 15th day of the month, we can apply this from the first of the following month.
10.4 If we receive your request in accordance with section 10.3 and agree to freeze your membership, we will do so with effect from the first day of the following month. We cannot freeze it from an earlier date and will not refund any monthly fees paid before your membership was frozen.
10.5 When you request us to freeze your membership, you will need to tell us when you plan to resume your membership and return to your home centre, although your membership can start again before this date if you let your home centre know. We will automatically start your membership again, and start taking any direct debits, on the date you tell us you want your membership to resume.
10.6 We will not charge you membership fees while your membership is frozen. If you have chosen our discounted monthly or discounted prepaid payment option, we will extend your membership period by the number of full calendar months your membership has been frozen for. If we increase our prices during the period when
your membership is frozen, you will have to pay any new prices that apply to your membership type when your membership resumes.
10.7 You will not be allowed to use any of our centres while your membership is frozen. However, if your child has a membership with us and has not frozen their membership (see section 20 below), you will be able to accompany him or her to the centre so that they can use the centre facilities in supervised sessions.
10.8 If you have joint or family membership, or pay for a child membership, freezing your membership may result in changes to your payment arrangements, including losing some or all of any discount you and they receive. We will tell you about any changes when you ask to freeze your membership if this applies.
10.9 If you also have a wellbeing membership, your expert sessions will also be frozen. However, if you have frozen your membership due to serious injury, you will still be able to use the physiotherapy expert sessions.
10.10 If you do not meet the above criteria, you can still freeze your membership for a maximum of 3 months. You must meet the following criteria:
– A £10 fee per month applies, which must be paid upfront, in full, before the freeze is applied.
– Your account must be free of any outstanding debt.
– You cannot request another freeze within 3 months of your last freeze.
– During the freeze period, you will not have access to any Nuffield Health Fitness and Wellbeing Centre facilities.
– The General Manager has the final say on all membership freeze requests.
– Clauses 10.3,10.4,10.5 and 10.7 also apply to paid freezes.

11 Your right to cancel your membership
11.1 Cancelling your membership during the cooling-off period
– 11.1.1  If you have purchased your membership online, you have a legal right to change your mind within 14 days of joining and receive a refund. The 14-day cancellation period commences the day of your
membership start date which is stated on your agreement. This is called the ‘cooling-off period’. If you choose to cancel within the cooling-off period, we will give you a full refund of the activation fee and any other fees you have paid.
– 11.1.2 If you want to cancel your membership within the cooling-off period, you must send your notice in writing to your home centre’s manager or fill in a form at your home centre.
– 11.1.3 If you have purchased your membership in person at a centre, rather than by joining online, you may be entitled to cancel and obtain a refund subject to the provisions of clause 12 below.
11.2 Cancelling your membership after the cooling-off period
– 11.2.1 To cancel your membership after the cooling-off period has expired, you must send your notice in writing to your home centre’s manager or fill in a cancellation form at your home centre. If your home centre receives your notice on the first day of the month, your membership will end on the last day of the same month. If your centre receives your notice after the first day of the month, your membership will end on the last day of the following month. This means we will take one more direct debit payment before cancelling your membership. For example, if we receive your notice on 10 May, cancellation will take effect from 30 June. If you are within your commitment period, we will cancel your membership from the 1st day of the month after the commitment period has finished, as long as it is at least one full calendar month in advance. If you are not sure what your commitment period is, please contact your home centre.
– 11.2.2 If you cancel your membership in writing (by post or e-mail), when we receive your written notice, we will send you an acknowledgement letter or email to confirm the date that your membership will end.
If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice and you must contact us and send a further cancellation notice to us. If you cancel using
a cancellation form at your home centre, we will not send you an acknowledgement letter or email, but the cancellation form will show the date your membership will end.
11.3 After the cooling-off period you may cancel your membership within your membership commitment period for the reasons set out in
– 11.3.1 to 11.3.9 only. We may require you to produce proof, satisfactory to us and in accordance with section 18 below, if you cancel for any of the following reasons:
– 11.3.1  Pregnancy
– 11.3.2  Serious illness
– 11.3.3  Serious injury
– 11.3.4  If you move house more than five miles from any centre
– 11.3.5  Redundancy
– 11.3.6  Your office relocates more than 5 miles from any centre
– 11.3.7  If we permanently close your home centre
– 11.3.8  If we close your home centre in its entirety for refurbishment for more than one month at any time
– 11.3.9 If we significantly reduce the opening hours or facilities at your home centre, unless this is temporary, and we need to do so for (i) health and safety reasons (ii) for maintenance or (iii) for improvements that will benefit a majority of members – in any such case we will offer other facilities within your centre or at another centre.
11.4 If you are currently on a discounted monthly membership and are unhappy with any change in the monthly membership fee that applies to you, you must inform us in writing that you are cancelling your membership because of the increased fee. You will still have to pay any increased fee until your commitment period has been fulfilled and your membership ends. However, if you request a refund, we will refund you any difference between the old monthly membership fee and the increased monthly membership fee at the end of your membership commitment period.
11.5 As well as the above, you may cancel your specific type of membership in the following ways:
– 11.5.1  Standard monthly – if you have chosen, or changed to, our standard monthly payment option, you
can cancel your membership by giving us one full calendar months’ notice in writing. This also applies to Vitality members.
– 11.5.2 Discounted monthly – if you have chosen, or changed to, our discounted monthly payment option, you must give us one full calendar month’s written notice to cancel your membership at the end of your
12-month membership commitment period. We must receive this notice at any time on or before the first day of the last full calendar month of your commitment period.
However, you can cancel your membership straightaway if you pay for the remaining full calendar months of your commitment period.
– 11.5.3  Prepaid – if you have chosen, or changed to, our prepaid payment options, we will cancel your membership at the end of your membership commitment period unless you renew your membership commitment period. If you decide to renew your membership commitment period and you currently pay your discounted prepaid membership by direct debit, your membership will continue for a further 12 full calendar months and we will give you at least 10 working days’ notice that your monthly payments are due for the next 12 full calendar months.
– 11.5.4 A joint membership – if you have chosen or changed to a joint membership, we will automatically change your membership to an individual standard premier membership if the other joint member gives the correct notice to cancel. We will inform you of the new monthly membership fees applicable and when you will start paying them. If you both want to cancel, you should follow the process in sections 11.5.1 to 11.5.3.
– 11.5.5 A corporate membership – if you have a corporate membership and are no longer eligible for it (for example, because the agreement we have with the business you are associated with or employed by ends, or you are no longer associated with or employed by that business), you may change your membership to our individual standard premier membership and you will no longer be entitled to receive the discounted corporate fees. We will tell you when your eligibility ends. You may need to keep your membership and payment option for the rest of the membership commitment period you signed up for. Unless our agreement with the business you work for or with says otherwise, the standard cancellation notice and membership commitment periods set out in these terms and conditions apply.
– 11.5.6 A family membership – if one family member cancels or changes the membership, or you no longer qualify for this membership, the remaining family members will automatically move to the appropriate type of membership. This may also affect the membership fee for any children you have linked to your membership. If this happens, we will give you written notice. If all members of the family want to cancel, you and they should follow the process in sections 11.5.1 to 11.5.3.
11.6 Your right to cancel any extra benefits
– 11.6.1 If you want to cancel any extra benefit(s) you have chosen, including (but not limited to) any wellbeing membership benefits, you must give your home centre one full calendar months’ notice and they must receive this before or on the 15th day of the month.
11.7 If you have joined on-line, to cancel your membership you can either complete the request to cancel form, a link to which can be found in your receipt email, or you can cancel in any of the ways mentioned in this section 11.

12 14-Day Money Back Guarantee and Refunds
12.1 In some circumstances we offer a 14-day money back guarantee to new, first-time members who wish to cancel their membership. To be eligible to claim under the money back guarantee, you must be a new, first-time member at one of our centres or be changing your membership from one of our centre locations to another, for example because you have moved home or relocated your job. You are not eligible to claim if you have been a member at one of
our centres and are re-joining that centre, or if you are changing the type of membership you hold (for example, changing from a joint or family membership to an individual membership). Where you are eligible to claim under the 14-day money back guarantee, you must give us written notice of cancellation by letter, by email or by completing the appropriate form in your home centre within 14 days from the date on which your membership starts – this
may differ from your joining date, for example you may join the gym on the 1st day of a month but decide not to start your membership until the 14th day of that month. In that instance, the 14-day period commences from and including the 14th day. We will process your cancellation request immediately and refund any payments made on your then current membership in accordance with 12.2 below. This money back guarantee is separate and distinct from your right to cancel where you have joined online, by email or telephone – see section 11 ‘Your Right to Cancel Your Membership’ – but we will only refund any payments made once.
12.2 We will issue any refunds due to you by bank transfer or by the same method you made payment to us.

13 Our right to cancel or freeze your membership
13.1 We may cancel your membership at any time by giving you one month’s notice in writing. In these circumstances, we will refund you the fee that you have paid for that month, and any fees you have paid for future months
13.2 We may freeze your membership at any time (we will not charge you monthly membership fees while your membership is frozen) or cancel your membership without giving you notice, if:
– 13.2.1 We, in our professional opinion, consider that you are not medically or physically able to use our facilities safely, or;
– 13.2.2  You seriously or repeatedly break the conditions of your membership; or
– 13.2.3 You allow another person to use your membership card to gain access to any of our centres (unless you have notified us in writing in advance that your membership card has been lost or stolen); or
– 13.2.4 If you and/or any of your guests use offensive, abusive or discriminatory language or use or threaten violent, offensive or intimidating behavior or conduct at any of our centres, or if your behavior or conduct does or, in our reasonable opinion may, put our employees and/or other members and/or guests at risk; or
– 13.2.5  You and/or any guest(s) do or attempt to provide, offer, engage in, advertise or promote, whether or
not for payment or other reward, at any of our centres or other facilities any activities or services which do or may compete in any way with any activities or services provided, offered, engaged in, advertised
or promoted by us or our authorised personnel, including but not limited to personal training or other training, coaching or instruction to any individual or group.
13.3 If we cancel your membership under section 13.1 or 13.2, we will not allow you to join any of our centres in the future and you will not be allowed to enter any of our centres.
13.4 If we permanently close the home centre you joined at, we will, where possible, give you at least one full calendar months’ notice in writing. We will send this to the address you have given us. We will also put a notice on your home centre’s information board. We will try to offer you a suitable membership at another centre. If this is not possible,
or you refuse our offer, we will end your membership at the end of the months’ notice and refund any monthly membership fees you have already paid for the remaining commitment period.
13.5 If we receive official notice (for example, from the executors of your Will or from your bank) that you have died, we will immediately cancel your membership and refund any fees you have paid for the remaining membership commitment period.

14 Our right to change your membership, these terms and conditions or the terms of centre use
14.1 We may, at any time, withdraw and/or substitute a type of membership or a payment option for new members or members who want to change, restart or renew their membership or payment option.
14.2 From time to time we may change our monthly membership fees. We will try not to change the fee more frequently than once in a calendar year, and to ensure that any change is reasonable, but we cannot guarantee this. We will tell you about any change that will apply to you and will give you at least one full calendar months’ notice before the change comes into effect. Please see your payment options for details of how fee changes will affect you. If you are on a discounted monthly membership type and we change your membership fees during your 12-month membership commitment period, you may request the difference paid due to this change at the end of your minimum commitment period.
14.3 We may, without notice to you, make reasonable changes to these terms and conditions if the changes are for the benefit of the majority of our members at your home centre or across our networks of centres generally.
14.4 When we make changes that may affect you, we will give you notice of the changes we plan to make by displaying the changes in your home centre for one full calendar month. If you are not happy with the changes, you can cancel as explained in section 11 of these terms and conditions.

15 Our right to refuse prospective members
15.1 We operate private members clubs and membership is at the sole discretion of our management. We do not have to state or provide you with reasons for refusal of membership.
15.2 We may, at any time, refuse to permit you to become a member, or terminate your membership if you are already a member, if we have reason to believe that your behavior or conduct does or will, or in our reasonable opinion may, put our employees and or/members and/or guests at risk.
 
16 Restarting your membership after cancellation by you
16.1 Where you have cancelled your membership, you may restart your membership again at any time. To do so, you will need to sign a new membership agreement form and set up a new direct debit with us.
16.2 You will not be able to restart your membership until you have paid all amounts you owe us for your previous membership (if any), and we can refuse to let you restart your membership again until you have done so.
16.3 If your membership was cancelled by us due to reasons in section 13, you will not be able to restart your membership with us.

17 Events beyond our reasonable control
17.1 If we cannot provide all the services and facilities at your home centre for 30 consecutive days or more, or services and facilities are significantly reduced for 30 consecutive days or more, for reasons or events beyond our reasonable control, you or we can cancel your agreement immediately by written notice. By law, we do not have to pay you compensation in these circumstances. However, we will try, where reasonably possible, to let you use another of our centres.
17.2 Reasons or events beyond our reasonable control could include, for example, but are not limited to natural disasters, government actions, war, national or regional emergency, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic and strikes or other labour disputes (not relating to our workforce).

18 Transferring your agreement
18.1 We may need to transfer (assign) all or part of your agreement to another company. We can do this as long as your rights under the agreement are not adversely affected or materially reduced.

19 Proof
19.1 We may need you to provide proof, which is satisfactory to us, of:
– 19.1.1 Your eligibility for a specific type of membership, either before your membership starts or at any time during your membership; or
– 19.1.2  Your entitlement to cancel or freeze your membership; or
– 19.1.3  Any email you sent to confirm cancellation or the date you posted your cancellation notice, or both.
19.2 If you cannot provide satisfactory proof, for example you cannot prove the date of postage of your cancellation notice, we will not be able to cancel your membership and your membership may continue unless and until you do provide us with a proper and effective cancellation notice.
19.3 If you cannot provide satisfactory proof of your eligibility for a particular discounted membership, we will automatically upgrade you to the full rate and inform you in writing in line with the direct debit guarantee.
19.4 We will require a photograph to be taken as proof of identity and to be held against your membership record to validate entry.
19.5 We will request photographic evidence at your time of joining, to validate your identity.

20 Your contact details
20.1 We will send all letters, emails, communications and information to the address and other contact details you have given us on your membership agreement form. You must keep us up to date with any changes to your address or other details by filling in an administration form at your home centre.
20.2 If at any point we find that you have provided us with an incorrect name, address or other details which are not your own, we may cancel your membership and prevent you from joining or attending any of our Nuffield Health centres in the future.

21 Children & Junior’s
21.1 You may want to add children or junior members to your membership. We refer to this as ‘linking’ them to your membership. All children or juniors who join must be linked to someone aged 18 or over, with parental responsibility.
21.2 When we refer to a ‘child’ membership this would be anyone between the ages of 0 – 2 years old, when we refer to a ‘junior’ membership this would be anyone between the ages of 3 – 15 years old. *Children over the age of 13 years old are able to access the facilities without a parent/guardian, but the parent/guardian will need to sign the code of conduct in order for their child to be allowed to access the facilities. (*This is only applicable where sites have Junior Programming onsite. All other sites without the junior programming children between the age of 13-15 will need an adult present. Please refer to site for junior access ages.)
21.3 The charges for child memberships are set by each centre and may depend on the age of the child. Children may need to be upgraded to the next age category after their birthday. We will tell you in writing when we plan to upgrade your child to the next age category. In these circumstances, the monthly membership fee may change.
21.4 The times that children are allowed in each centre, or to use the centre facilities, will depend on the child’s age and will vary from centre to centre. Children may not be allowed in some centres and this will be set out in the centre’s terms of use. Please ask your centre for more information and details.
21.5 We may ask for proof of any child or juniors age and can refuse access to our centres without receiving this.
 
22 Guests
22.1 If you are aged 18 or over, you can invite guests to your home centre. Each guest will have to pay a fee to be entitled to enter that centre and to use the facilities. You can get details of these fees at your home centre. Your guests must sign in at the centre’s reception and fill in an exercise questionnaire at the start of each visit. Your guests may not be able to use the facilities without written confirmation from their doctor if any concerns about health, fitness or exercise are identified or arise from the questionnaire.
22.2 If a member wishes to use a centre outside of their access group, then a member guest fee is payable at a 50% discount off the centre’s current guest fee rate. Your membership card must be shown to receive this discounted guest fee (excludes Connections members)
22.3 You must ensure that your guests comply at all times with these terms and conditions (where these apply) and with the centre’s terms use. Any failure to do so, may result in the withdrawal of access rights for you and/or any of your guests and, for any serious breaches or transgressions, in cancellation of your membership.
22.4 We can refuse admission of any guest into any of our centres, and we may require a guest to produce a form of identification which is acceptable to us before they can enter a centre. We are at liberty to refuse entry at our discretion and without giving any reasons.
22.5 Your guest does not need to be with you to visit the centre (unless we say otherwise) as long as they have a current and valid guest invitation card.
22.6 We may restrict:
– 22.6.1  Your maximum number of guests at any one visit to 2; and
– 22.6.2  Any guest to a maximum of 12 visits per year; and
– 22.6.3  The use of individual guest passes more than 3 times in one month.
22.7 Members are not permitted at any time to use free guest passes to access centres outside of their groups.

23 Membership cards
23.1 We will give you, and anyone linked to your membership, a membership card (for example, family member, joint member, etc.). You must bring your membership card with you each time you visit. If you forget your membership card, we may ask to see a second form of identification which is acceptable to us before we allow you to enter any of our centres. We may delay your access to the centre to give us enough time to record your visit.
23.2 If you have lost your membership card, you will need to obtain a replacement membership card. There may be a charge for the replacement card.

24 Vitality Access Data
24.1 To receive Vitality points for your centre visits you must ensure that your visit is registered each time at reception by bringing your membership card with you and either swiping the card at the turnstiles or by handing your membership card to a member of staff at reception.
24.2 Your access data will be sent to Vitality on a regular basis electronically.

25 Mobile Phone/Photography Policy
25.1 No photography or videography is permitted at any time in any changing room, bathroom, swimming pool, sauna, steam room, creche or nursery areas at our centres. 
25.2 You may take photographs and video recordings in our centres for your own personal use, provided that you follow our rules and guidance at all times as laid out in your membership agreement (including the terms of centre use, as available at our centres) as updated from time to time.
25.3 You must not take photographs or video recordings of any children under the age of 18 years in any centre, other than your own children. You must ensure that no children (other than your own children) inadvertently feature in any photograph or video recording that you take in any centre.
25.4 You must not take any photograph or video recording of any person in any centre without their prior consent.
25.5 If another member makes a complaint to us about any photograph or video recording that you have taken in any centre, then we may ask you to show us any photograph or video recording that you have taken in our centre and to delete that photograph or video recording.
25.6 You must immediately stop taking any photograph or video recording in our centres if requested to do so by any staff member.
25.7 Failure to comply with this policy may result in your membership being cancelled under clause 13.2 (Our right to cancel or freeze your membership) above.

26 Queries
26.1 If you have any queries about these terms and conditions, payments or specific details to do with your home centre, please speak to your home centre first.

26.2 If you have lost your membership card, you will need to buy a replacement membership card.

27 Liability
27.1 When we carry out any health assessments and exercise questionnaires, we may identify possible problems with you taking part in exercise and recommend that you seek and obtain medical advice. We are not responsible if you ignore our recommendations and continue to exercise at any of our centres.
27.2 Nuffield Health cannot guarantee that all the facilities at any club are available at all times due to maintenance issues and facility or equipment breakdowns or malfunctions. By law, we do not have to pay you compensation for any service, facility or equipment not being available (including, by way of example only and without limitation, for reasons of health and safety, or if the unavailability is for the benefit of our members generally) unless this was due to or caused by our negligence.
27.3 By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law.
27.4 We will not pay you compensation if we have failed to carry out our duties due to:
– 27.4.1 Your own fault;
– 27.4.2 The fault of someone else who is outside of our control or who is not connected with providing our services under these terms and conditions; or
– 27.4.3 Events outside of our control or which we could not have known about prior to their occurrence even if we had taken all reasonable care.
27.5 We can make changes to the type of facilities we provide, and we will give you notice (where possible we will provide reasonable advance notice) of any such changes. We will not be liable for any loss or damage caused by these changes unless the loss or damage is caused by our negligence.
27.6 You must make sure that you can do the exercise provided by any exercise programme you follow or any class you go to.
27.7 You should consult your doctor before you start any exercise, exercise programme or class you attend and/or if you are not sure whether it is suitable and/or if you have a pre-existing illness or medical condition.
27.8 We cannot accept liability for theft or for loss or damage to you or your guest’s property in the centre or the car park unless that theft or loss or damage was caused by our negligence. It is your responsibility to ensure that your valuables are kept secure and that you use the lockers provided. Wherever possible, you should avoid bringing in valuables or large amounts of cash into the centre.
27.9 Subject only to section 26.10, in no event shall our total liability to you for any one event or series of related events exceed the sum of 150% of the total amount paid by you for your membership and/or the services giving rise to the liability in the 12 months preceding the first incident out of which the liability arose.
27.10 Nothing in these terms and conditions excludes or limits our liability for:
– 27.10.1 Death or personal injury caused by our negligence or that of our staff; or
– 27.10.2 Fraud or fraudulent misrepresentation; or
– 27.10.3 Any other liability which we cannot by law exclude or limit.

28 Data protection
28.1 We will only process personal information you give us in accordance with the applicable data protection laws and the Nuffield Health Privacy Policy. You can see our full privacy policy on our website at www.nuffieldhealth.com/ nuffield-healthprivacy-policy. This includes information on how we protect your information, who we are allowed to give it to and how to exercise any of your rights in relation to it.
28.2 We will keep any clinical information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme or treatment. By joining one of our membership options, you are giving us permission to share relevant clinical information that relates to your health goals between members of our staff.
28.3 It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date.
28.4 If you are a Vitality member, in order to receive Vitality points, access data along with your name, membership number and Vitality policy number will be shared with Vitality (who are a third-party partner) and data will be transferred securely between Nuffield Health and Vitality.

29 Choice of law
29.1 Your membership with us is governed by the laws of England and Wales or, if you live in Scotland, by the laws of Scotland. You agree that all disputes relating to your membership and or our agreement with you which we are unable to resolve between us will be subject to the non-exclusive jurisdiction of the English and Welsh courts or, if you live in Scotland, the Scottish courts.

These terms and conditions were last updated in March 2024


Nuffield Health 24/7 Virtual Gym Terms and Conditions

Using Nuffield Health 24/7

You participate in all Nuffield Health 24/7 classes and use Nuffield Health 24/7 content entirely at your own risk. If you are pregnant, have recently given birth or if you suffer from any medical conditions, you should seek medical advice before you take part.

Nuffield Health accept no liability for any injuries or losses whatsoever that you sustain whilst participating in any class or using any content (except the extent that we are negligent), and Nuffield Health exclude our liability to the fullest extent permitted by law.

Please make sure you warm up properly before carrying out any exercise, and that you have an adequate space within which to do so. We will be unable to see what you are doing so please be mindful of that. You should use the content at your own level and pace.

Please make sure you have water with you, stop for a break if/when you feel the need and that you are able to carry out your exercise in a suitable and safe environment.

If you feel dizzy or unwell you should stop immediately and, if necessary, seek help or medical advice.

Terms and Conditions

These Virtual Gym Membership Terms and Conditions (‘Membership Terms’) apply to your membership and use of Nuffield Health 24/7 Virtual Gym.

If you are a Nuffield Health Fitness & Wellbeing member (‘F&W Member’), you are entitled to use our Virtual Gym as part of your membership.

If you are not a Nuffield Health Fitness & Wellbeing member, you can subscribe to be a member of our Virtual Gym (‘VG Member’), which entitles you to the benefits detailed on our website.

1. Introduction

1.1 Your agreement is with us, Nuffield Health a private company limited by guarantee, registered in England & Wales (Company No. 0576970).

1.2 If:

(a) You are a VG Member – these Membership Terms comprise your VG Membership agreement with us, which is made up of:

1.2.1 your completed and signed VG Membership agreement form; and

1.2.2 these Membership Terms.

(b) You are an existing F&W Member – these Membership Terms supplement your existing Membership agreement and supersede those to the extent of any inconsistency between the two.

1.3 Your Membership agreement forms a legally binding agreement between you and us, so please make sure that you read them carefully and understand them. If you have any questions, please contact us using this form and select Nuffield Health 24/7 membership from the dropdown.

1.4 When using the Virtual Gym, you must comply at all times with these Membership Terms or your VG Membership or use of our Virtual Gym may be suspended or terminated by us.

1.5 Our Virtual Gym Memberships are monthly memberships. In these Membership Terms, ‘monthly’ means every calendar month. A full calendar month starts on the first day of the calendar month and finishes at the end of the last day of that calendar month. When we refer to ‘month’ in these Membership Terms, we mean a full calendar month.

1.6 Your membership agreement terms are accessible at any time through your Nuffield Health account.

2. Starting your agreement and access to Virtual Gym

2.1 Your agreement commences:

(a) If you are a VG Member, on the date you join;

(b) If you are an existing F&W Member, on the date you opt-in.

2.2 When your membership starts, you will need to make the payments set out on the membership agreement. Payment is made by monthly Direct Debit only. You cannot use Virtual Gym until you have joined or, as the case may be, opted-in, set up your Direct Debit and made your payment.

2.3 If you join part way through a month, we will work out any proportional monthly fees that may apply and set out on your membership agreement form any initial fees (including, but not limited to, any activation fee) that you have to pay and the payment method.

2.4 In order to access and use Virtual Gym, its features and content:

If you are a VG Member – you do not need to sign up to a Nuffield Health account but you will need to opt-in to VIMEO when you join. VIMEO is a third party app. It is not owned or operated by Nuffield Health and we are not responsible in any way for your use of VIMEO or its content.  If you decide not to use VIMEO, you will be unable to use or access Virtual Gym. By creating a VIMEO account and opting-in to VIMEO, you understand and agree that you will be sharing your personal data with VIMEO. 

If you are an existing F&W Member – you will need to opt-in via your Nuffield Health account. If you do not have a Nuffield Health account, you will need to create one using the unique link you were provided with by email when you joined. If you cannot locate that link, please contact us and we will re-send it to you. VIMEO is a third party app not owned or operated by Nuffield Health and we are not responsible in any way for your use of VIMEO or its content.  By creating a VIMEO account and opting-in to VIMEO, you understand and agree that you will be sharing your personal data with VIMEO. 

2.5 You must:

2.5.1 ensure that you access and use Virtual Gym at all times in a proper and lawful manner, and that you treat any username, password or any other access credentials as confidential;

2.5.2 ensure that you do not permit anyone else access to Virtual Gym using your account or access credentials; and

2.5.3 be solely responsible at all times for maintaining your own equipment and connectivity to the internet and the functioning of your own network to access and use Virtual Gym.

3. Type of membership

Only one type of membership exists for Virtual Gym – monthly membership payable by Direct Debit. Applicable corporate discounts or Vitality membership discounts may apply.

3.1 You may become a Virtual Gym Member if you are aged 16 or over.

3.2 Your VG Membership is personal to you and may not be used by any other person. No VG Content may be streamed, shared, broadcast, transmitted, reproduced, replicated, copied or otherwise be made available by any means by you to any other person, whether natural or corporate, and whether or not for financial gain or reward. Any breach of those provision is a material breach of these Membership Terms and we may immediately terminate or suspend your VG Membership without notice to you.

3.3 Discounted memberships: The following discounted memberships are available. All discounted memberships are subject to you providing adequate proof of eligibility:

3.3.1 Corporate Discounts – if the business you work for or with has an agreement with us for corporate memberships and you are eligible. It is your responsibility to inform us if you work for a business that is eligible for corporate membership or a discount at the club. We are not responsible and will not refund any subscriptions if you later change to a discounted rate that you were previously eligible for.

3.3.2 We are not responsible for or will not refund any subscriptions if you later change to a discounted rate that you were previously eligible for.

4. Your membership fees

4.1 Your VG Membership fees are a subscription for your access to and use of the Virtual Gym. Unless you terminate or cancel your VG Membership in accordance with these Membership Terms, you must pay your VG Membership fees whether or not you actually make any use of the Virtual Gym.

4.2 When your VG Membership ends for any reason, and we have taken the final payment from you, you are responsible for cancelling your Direct Debit. You should not cancel you Direct Debit before your VG Membership has ended, as if you do so we may be unable to collect any remaining payments you owe. In such event, we will contact you about this.

5.   Payment options

5.1 For the payment option set out below, all the monthly fees and any additional charges could change in line with section 13.

5.2 Your VG Membership agreement is a monthly agreement.

6.   Payment methods

6.1 You must pay your monthly membership fee in advance every month by Direct Debit.

6.2 You must complete and submit a Direct Debit mandate form online when you take out your VG Membership, and we will take your payment on or around the first working day of each month

6.3 We may, entirely at our discretion, accept other payment methods to start, restart, transfer or upgrade your membership.

6.4 When you or your bank tell us about a change to your bank account details, we may ask you to sign a new Direct Debit mandate form.

7. Failing to pay

7.1 This section is about what will happen if you do not pay your monthly membership fee or any other fees or charges you have agreed to pay because:

7.1.1 The account details you gave us for the Direct Debit are wrong; or

7.1.2 There is not enough money available in your bank account; or

7.1.3 You have cancelled your Direct Debit without giving us the correct notice period (see section 10 of these Terms and Conditions)

7.2 If the account details you gave us for the Direct Debit are wrong:

7.2.1 We may ask you to pay by cash, debit card or credit card and to give us your correct bank details. You will be asked to complete a new Direct Debit mandate form.

7.2.2 While you owe us payments you will not be allowed to access or use your VG Membership, which will be suspended. Once your payments are up to date you will be allowed to access and use your VG Membership. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.

7.3 If there is not enough money available in your account:

7.3.1 We may ask you to pay by cash, debit card or credit card. If, after the second month we have contacted you, you still owe us the payment, we will cancel your VG Membership from the end of that month or, if you have a discounted monthly VG Membership, at the end of your commitment period. Where a Direct Debit payment has failed or been refused, we may attempt to obtain payment through the same Direct Debit. You are responsible for any charges imposed by your bank in connection with any failed payments or attempts.  

7.3.2  While you owe us payments you will not be allowed to access or use your VG Membership, which will be suspended. Once your payments are up to date you will be allowed to access and use your VG Membership. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.

7.3.3 If you are not in a commitment period with us, we will take the first month you fall into arrears as deemed notice to cancel your VG Membership.

7.4 If you have cancelled your Direct Debit without giving us notice:

7.4.1 We may ask you to pay by cash, debit card or credit card. If you are not within any commitment period you agreed to, we will cancel your VG Membership from the end of the following month and your account will remain in debt until the outstanding payment is made.

7.4.2 While you owe us payments you will not be allowed to access or use your VG Membership, which will be suspended. Once your payments are up to date you will be allowed to access and use your VG Membership. You will still have pay all monthly membership fees for the duration of the commitment period you signed up to.

7.5 We may appoint a debt collection agency to collect any payments you owe us, and you may have to pay any costs associated with this, including legal and court costs

8. Your right to cancel your VG Membership

8.1 Cancelling your VG Membership during the cooling-off period

8.1.1 If you have purchased your VG Membership online, you have a legal right to change your mind within 14 days of joining and receive a refund. The 14-day cancellation period commences the day of your VG Membership start date. This is called the ‘cooling-off period’. If you choose to cancel within the cooling off period, we will give you a full refund of any VG Membership fees you have paid.

8.1.2 If you want to cancel your VG Membership within the cooling-off period, you must contact us by sending an email to Customer Support.

8.2 Cancelling your VG Membership after the cooling-off period

8.2.1 To cancel your VG Membership after the cooling-off period has expired, you must contact us by sending an email to Customer Support. If we receive your cancellation call or notice on the first day of the month, your VG Membership will end on the last day of the same month. If we receive your cancellation call or notice after the first day of the month, your VG Membership will end on the last day of the following month. This means we will take one more Direct Debit payment before cancelling your VG membership. 

8.2.2 If you cancel your VG Membership, when we receive your written notice we will send you an acknowledgement letter or email to confirm the date that your VG Membership will end. If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice and you must contact us and send a further cancellation notice to us. 

8.3 If you have joined on-line, to cancel your VG Membership please contact us by sending an email to Customer Support.

9. 14-Day Money Back Guarantee and Refunds

9.1 In some circumstances we offer a 14-day money back guarantee to new, first-time VG Members who wish to cancel their VG Membership.

To be eligible to claim under the money back guarantee, you must be a new, first-time VG Member.

Where you are eligible to claim under the 14-day money back guarantee, you must give us notice of cancellation by sending an email to Customer Support.

We will process your cancellation request immediately and refund any payments made on your then current membership in accordance with 10.2 below.

This money back guarantee is separate and distinct from your right to cancel where you have joined online, by email or telephone – see section 9 ‘Your Right to Cancel Your VG Membership’ – but we will only refund any payments made once.     

9.2 We will issue any refunds due to you by bank transfer or by the same method you made payment to us.

10. Our right to cancel or suspend your VG Membership

10.1 We may cancel your VG Membership at any time by giving you one month’s notice in writing. In these circumstances, we will refund you the fee that you have paid for that month, and any fees you have paid for future months.

10.2 We may suspend your VG Membership at any time (we will not charge you monthly membership fees while your VG Membership is suspended) or cancel your membership without giving you notice, if:

10.2.1 except as may be allowed by any applicable law which is incapable of exclusion by agreement between you and us, and except to the extent expressly permitted under this Agreement:

(i) you attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of Virtual Gym, its materials or content in any form or media or by any means; or

(ii) you attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of Virtual Gym; 

10.2.2 you access or use all or any part of Virtual Gym, its materials or content in order to build or replicate a product or service which competes with Virtual Gym, its materials or content; 

10.2.3 you access or use Virtual Gym, its materials or content to provide services to any third party; 

10.2.4 you license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make Virtual Gym, its materials or content available to any third party;

10.2.5 you attempt to obtain, or assist third parties in obtaining, access to Virtual Gym, its materials or content, other than as provided under this clause 11; or

10.2.6 you access or use Virtual Gym, its materials or content:

(i) In any way that breaches any applicable local, national or international law or regulation;

(ii) In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect, or that is for or in connection with the commission of any criminal offence or activity;

(iii) For the purpose of harming or attempting to harm minors in any way;

(iv) To bully, insult, intimidate or humiliate any person including (but not limited to) any racially, sexually or religiously motivated hatred or discrimination;

(v) To send, knowingly receive, upload, download, use or re-use any material which does not comply with any of our published content standards;

(vi) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation; or

(vii) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

10.3 You must use reasonable endeavours to prevent any unauthorised access to, or use of, Virtual Gym, its materials or content and, in the event you become aware of any such unauthorised access or use, promptly notify us.

11. Our right to change your VG Membership or these Terms and Conditions

11.1 From time to time we may change our monthly VG Membership fees. We will try not to change the fees more frequently than once in a calendar year, and to ensure that any change is reasonable, but we cannot guarantee this. We will tell you about any change that will apply to you, and will give you at least one full calendar month’s notice before the change comes into effect. Please see your payment options for details of how fee changes will affect you.

11.2 We may, without notice to you, make reasonable changes to these Terms and Conditions if the changes are for the benefit of the majority of our VG Members.

12. Restarting your VG Membership after termination or cancellation

12.1 Where you have terminated or cancelled your VG Membership, you may restart your VG Membership again at any time by entering into a new VG Membership agreement and setting up a new Direct Debit with us.

12.2 You will not be able to restart your VG Membership until you have paid all amounts you owe us for your previous VG Membership and, if applicable, your Fitness & Wellbeing Membership with us, and we can refuse to let you restart your VG Membership again until you have done so.

12.3 If your VG Membership was terminated or cancelled by us in accordance with these Terms and Conditions, you will not be able to restart your VG membership with us.

13. VG Content

VG Content and all intellectual property rights in such content is proprietary to and owned by Nuffield Health or is duly licensed to it. You may not stream, share, broadcast, transmit, reproduce, replicate, copy or otherwise make available by any means such content to or for use by any other person, whether natural or corporate, and whether or not for financial gain or reward. Any breach of those provision is a material breach of these Membership Terms and we may immediately terminate or suspend your VG Membership without notice to you.

14. Transferring your agreement

14.1 We may need to transfer (assign) all or part of your VG Membership agreement to another company. We can do this as long as your rights under the Agreement are not adversely affected or materially reduced.

15. Your contact details

15.1 We will send all letters, emails, communications and information to the address and other contact details you have given us at the time of joining. You must keep us up to date with any changes to your address or other details.

15.2 If at any point we find that you have provided us with an incorrect name, address or other details which are not your own, we may cancel or suspend your VG Membership, including (but not limited to) suspending your access and/or use of Virtual Gym. 

16. Queries

16.1 If you have any queries about your VG Membership, these Terms and Conditions or payments, please contact us.

17. Liability

17.1 When we carry out any health assessments and exercise questionnaires we may identify possible problems with you taking part in exercise and recommend that you seek and obtain medical advice. We are not responsible if you ignore our recommendations and continue to use the Virtual Gym

17.2 Nuffield Health cannot guarantee that the Virtual Gym will be available at all times due to maintenance issues or malfunctions. By law, we do not have to pay you compensation for any service, facility or equipment not being available (including, by way of example only and without limitation, for reasons of health and safety, or if the unavailability is for the benefit of our members generally) unless this was due to or caused by our negligence.

17.3 By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law.

17.4 We will not pay you compensation if we have failed to carry out our duties due to:

17.4.1 Your own fault;

17.4.2 The fault of someone else who is outside of our control or who is not connected with providing our services under these terms and conditions; or

17.4.3 Events outside of our control or which we could not have known about prior to their occurrence even if we had taken all reasonable care.

17.5 We can make changes to the type of facilities we provide, and we will give you notice (where possible we will provide reasonable advance notice) of any such changes. We will not be liable for any loss or damage caused by these changes unless the loss or damage is caused by our negligence.

17.6 You must make sure that you can do the exercise provided by any exercise programme you follow or any class you go to.

17.7 You should consult your doctor before you start any exercise, exercise programme or class you attend and/or if you are not sure whether it is suitable and/or if you have a pre-existing illness or medical condition.

17.8 Subject only to section 18.10, in no event shall our total liability to you for any one event or series of related events exceed the sum of 150% of the total amount paid by you for your subscription and/or the services giving rise to the liability in the 12 months preceding the first incident out of which the liability arose.

17.10 Nothing in these terms and conditions excludes or limits our liability for:

17.10.1 Death or personal injury caused by our negligence or that of our staff; or

17.10.2 Fraud or fraudulent misrepresentation; or

17.10.3 Any other liability which we cannot by law exclude or limit.

18. Data protection

18.1 Your membership with us is governed by the laws of England and Wales and, if you live in Scotland, by the laws of Scotland.

18.1 We will only process personal information you give us in accordance with the applicable data protection laws and the Nuffield Health Privacy Policy. You can see our full privacy policy on our website. This includes information on how we protect your information, who we are allowed to give it to and how to exercise any of your rights in relation to it. 

18.2 We will keep any clinical information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme or treatment. By joining one of our membership options, you are giving us permission to share relevant clinical information that relates to your health goals between members of our staff.

18.3 It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date.

19. Choice of law

19.1 Your VG Membership and these Terms and Conditions are governed by the laws of England and Wales or, if you live in Scotland, by the laws of Scotland or, if you live in Northern Ireland, by the laws of Northern Ireland. You agree that all disputes relating to your VG Membership and/or our agreement with you which we are unable to resolve between us will be subject to the non-exclusive jurisdiction of the English and Welsh courts or, if you live in Scotland, the Scottish courts or, if you live in Northern Ireland, the courts of Northern Ireland.