All employees of Nuffield Health can access our Mental Health services which includes a telephone triage assessment to determine the right psychological treatment for you. This can be delivered by telephone, video calls or face-to-face sessions. Your treatment will be free of charge and separate from the Nuffield Health Healthcare scheme.*

*Up to a value of £1000 – self-pay available after that. 

Ways to access Emotional Wellbeing telephone assessment

  • Book online. Use EWSupport as our 'Corporate Code' and then follow the simple steps to confirm a booking time.
  • Call 0333 1234106 to speak to the Emotional Wellbeing Booking Team (Monday to Friday 8am–7pm and Saturday 9am–1pm)
  • Approach your Line Manager who will be able to assist you
  • Contact our Occupational Health advisor (hospitals) who can book you onto a Telephone Assessment or talk to your Emotional Wellbeing Champion

What happens during the telephone assessment?

A therapist will call you at your booked time to understand the nature of your difficulties, they will provide initial advice, answer any questions you may have and arrange the next steps of the support you need.

We make sure you receive the right level of treatment based on your needs - see the guide below: 

How long will the offer of free treatment last?

This offer will be reviewed on a monthly basis. We will give one months’ notice of this scheme ending. Anyone already in treatment at the end of this period will continue to be funded, but any new cases will need to go via the existing Nuffield Health Healthcare scheme or the self-funded process.

Emotional Wellbeing self-help tools

Healthy Work Hub - Emotional Wellbeing expert articles, tools and resources on our extranet
SilverCloud - Online evidence=based mental health self-help programmes

Cognitive Behavioural Therapy

The health and wellbeing of our employees is incredibly important. If you would like to speak to someone in confidence about any worries or concerns you may have, then you may want to consider a talking therapy like cognitive behavioural therapy. 

Many people find cognitive behavioural therapy helpful as it can support you to manage problems by changing unhelpful thinking patterns and behaviour. This approach is tailored, you agree the goals that are meaningful to you.

How much will CBT sessions cost?

If you’re a member of the Nuffield Health Employee Healthcare Scheme you can access support through this. Alternatively, if you choose to self-fund, we can offer a discounted rate of £80 per session. Call 0333 123 4106 for more details.

Contact our Emotional Wellbeing team

Knowing what support you may need can be tricky, so if you are not sure then you can always contact our team who can talk you through which treatment options sound best for you. You do not need a GP referral to do this and this can be accessed by also calling 0333 123 4106.


  • How long will it take me to get referred and start treatment from when I first contact the triage team?

    Your triage assessment can be booked for the same or next day depending on your availability. Once the assessment has been completed, you will be able to discuss what support is right for you and we can then book your appointment with the most appropriate specialist. We have appointments available within a few days, but it can depend on your availability, location and the requirements. Most face to face appointments are booked within 5 – 10 days.

  • What is cognitive behavioural therapy (CBT)?

    Cognitive Behaviour Therapy (CBT) is a psychological therapy, a talking therapy. It is based on the idea that Thoughts, Emotions, Behaviours and Physical Symptoms all interact with each other. An individual’s Emotional Wellbeing starts to deteriorate when these 4 areas interact in unhelpful ways. CBT acts to correct these unhelpful interactions via you and your therapist collaborating together to design more helpful interactions. In this way you will learn to become your own therapist. You will be proactively able to prevent worsening of Emotional Wellbeing in the future. There is a large, and increasing, evidence base that confirms CBT is effective in treating a wide range of distress including anxiety and depression.

  • What is counselling and how is different to CBT?

    In contrast to CBT, counselling does not offer advice or specific help in overcoming symptoms, but supports by talking through problems allowing you to come to your own conclusion on how best to deal with issues.

  • How much will it cost?

    The triage assessment and any ongoing telephone advice offered, is absolutely free. If you are referred for treatment, the initial 45-minute consultation and any follow up appointments will only cost you £22, which represents a generous 60% discount for employees.

  • How long will CBT treatment take?

    CBT is designed as short-term therapy to empower in the long term. Typically you will attend 6 – 12 sessions over around 3 months.

  • I would like to try CBT but I am not a member of the Nuffield Health Employee Healthcare Scheme and can’t afford £80 a session, what would you suggest I do?

    We appreciate £80 can seem expensive but our therapists are highly qualified and experienced and CBT is generally a short term form of therapy. We can also assure you that Nuffield Health are not making any profit on these fees and all therapy is delivered at cost price.

    We would also always recommend having a free triage assessment with one of our therapists as there may be a number of therapy options available to you depending on the recommendations following this assessment. If you are recommended face to face CBT, with your consent we can send a copy of your assessment to your GP to encourage a referral for CBT via the NHS. If counselling is beneficial we might suggest going via the Employee Assistance Programme (EAP) or alternatively, if your symptoms and difficulties are mild, we have a guided online CBT programme which still allows weekly contact with a therapist by phone and they will guide you through the online programme which will be tailored to your needs.

  • Are all the therapists highly qualified?

    Yes, we have a very strict recruitment process to ensure that all therapists are sufficiently vetted before joining our network; this includes relevant qualifications for the treatment being provided, appropriate accreditations (usually with either BABCP, BPS or BACP). We also gain a copy of the therapist’s DBS check, insurances and all certificates.