In June 2015 Nuffield Health Bristol Hospital’s Net Promoter Score* (NPS) was 89.
Also in June 2015, Nuffield Health Bristol Hospital's Overall Satisfaction* score was 95 (out of 100).
Recent comments from some of our patients
"All aspects of care were excellent: kind, professional staff, very comfortable room and facilities. Felt totally safe that all would be well!"
"All the staff were friendly and assuring."
"Excellent, caring, approachable staff. Beautiful environment. Op at time convenient to me."
Patient Satisfaction Survey runs continuously throughout the year with
all patients given the opportunity to comment on their experience
with us. We receive around 4000 responses a month across all our
hospitals which equates to a 30% response rate – something we are really
proud of. We use Net Promoter Score to measure how likely our patients
are to recommend us to others - NPS is calculated
by taking the percentage of customers who are Promoters (those rating 9
or 10 on an 11-point scale and subtracting the percentage who are
Detractors (those rating 0 to 6 on an 11-point scale). We also ask how
satisfied patients are with their overall experience. Again patients score us on a scale of 0 to 10, and from this we
calculate our satisfaction score (a percentage mean).