Nuffield Health Bristol Hospital's recent performance

The Nuffield Health Bristol Hospital Net Promoter Score and Overall Experience

Bristol Patient Satisfaction Score 89 June 2015

In June 2015 Nuffield Health Bristol Hospital’s Net Promoter Score* (NPS) was 89.



Overall satisfaction score of 95 for Bristol Nuffield Health in June 2015

Also in June 2015, Nuffield Health Bristol Hospital's Overall Satisfaction* score was 95 (out of 100). 


Recent comments from some of our patients

"All aspects of care were excellent: kind, professional staff, very comfortable room and facilities. Felt totally safe that all would be well!"

"All the staff were friendly and assuring."

"Excellent, caring, approachable staff. Beautiful environment. Op at time convenient to me."


*Our Patient Satisfaction Survey runs continuously throughout the year with all patients given the opportunity to comment on their experience with us. We receive around 4000 responses a month across all our hospitals which equates to a 30% response rate – something we are really proud of. We use Net Promoter Score to measure how likely our patients are to recommend us to others - NPS is calculated by taking the percentage of customers who are Promoters (those rating 9 or 10 on an 11-point scale  and subtracting the percentage who are Detractors (those rating 0 to 6 on an 11-point scale). We also ask how satisfied patients are with their overall experience. Again patients score us on a scale of 0 to 10, and from this we calculate our satisfaction score (a percentage mean).