Highgate Hospital

Highgate Hospital FAQs

• How do I get an appointment to see a consultant?
  If you are insured, please contact your medical insurer to ascertain pre-authorisation for initial consultation with one of our consultants.
  
  If you are self-funding please contact our Appointments team on 020 8023 7277 who will happy to assist you further. You can also email them at hohig.enquiries@nuffieldhealth.com
• How long would it take me to get an appointment?
  We endeavour to ensure all private patients will be seen within timely manner and at a time that is convenient both you and your consultant.
• Can I see a consultant for an appointment after work or at the weekend?
  Our outpatient services operate from 08:00 – 20:00 Monday to Friday and Saturday 09:00 - 13:00. Post operatively, if a consultant decided they needed to see a patient urgently this would be co-ordinated by our out of hours team.
• Can I choose which consultant I wish to see?
  Yes, as a private patient you can choose your consultant, please refer to our website for consultants and speciality, you will see more information on their individual profiles.
• Do you offer treatment for children?
  Patients under 16 years of age cannot be seen at Highgate Hospital.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care. Your appointments, surgery and follow-ups will be conducted by your consultant.
• What are your hospital infection rates?
  Highgate Hospital is vigorous in its cleaning standards and keeping our hospitals clean and free of MRSA and C.difficule is a top priority. As a result, the risk of infection to patients is very low.
• When can my family visit if I am an inpatient?
  Our visiting hours are between 10:00 and 18:00. Your recovery is of paramount importance, and you may find that you are very tired following surgery. With this in mind visitors are encouraged to leave by 18:30.
• Is there parking available?
  We are not in London's congestion charging zone. There is limited free car parking available at our hospital.
  
  Alternatively, you can park for free on the surrounding roads. There are parking restrictions in the local area from Monday to Friday between 10am-12pm. During this time, you can park on Hampstead Lane or Woodside Avenue. Highgate Hospital is now part of the Ultra-Low Emission Zone for London. You may need to pay a daily charge to enter this zone. To find out whether your car is exempt, please check the Transport for London website.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit. If you would like to bring a friend or family member, please feel free to do so.
• Services for patients and visitors with visual impairment
  • Braille signage has been installed in the passenger lift and on the disabled lavatory door at reception
  • Most of the hospital areas include features recommended by the Royal National Institute of the Blind (RNIB)
  • A large button press telephone is available
  • Staff will be happy to talk through brochures with you/
• Services for patients and visitors with hearing impairment
  Hearing induction loop systems are provided at reception for the assistance of patients and visitors with hearing impairments.
• Services for patients who require assistance with interpreting
  We can provide telephone interpreting services through The Big Word. Please let us know if you require assistance with this.