Cancel or freeze your gym membership
Cancel your gym membership
All cancellation requests need to be received in writing by your home gym. The best way to do this is by emailing your request to your home gym or by visiting and completing a cancellation form in person. A calendar month's notice is required to cancel memberships. Please check the terms and conditions of your membership for the cancellation policy.
If you need to cancel your membership within your commitment period, you may cancel your membership for the following reasons only:
- Serious illness*
- Serious injury*
- Pregnancy*
- Redundancy*
- If you move to a location where there is no Nuffield Health Fitness & Wellbeing Centre within 5 miles*
- If your office relocates more than 5 miles from your nearest Nuffield Health Fitness & Wellbeing Centre*
- If we permanently close your home gym
- If we close your home centre in its entirety for refurbishment for more than one month at any time
- If we significantly reduce the opening hours or facilities at your home centre, unless this is temporary, and we need to do so for (i) health and safety reasons (ii) for maintenance or (iii) for improvements that will benefit a majority of members – in any such case we will offer other facilities within your centre or at another centre.
*You may need to provide proof.
Freeze your gym membership
You may temporarily freeze your gym membership for up to 12 months, even within the first 3 months of joining, for the following reasons only*:
- Serious illness
- Serious injury
- Pregnancy
- Redundancy
- If your office relocates more than 5 miles from your nearest Nuffield Health Fitness & Wellbeing Centre
*You may need to provide proof.
To freeze your membership, complete a form at your home gym. Please read our terms and conditions.