The Nuffield Health App
In May 2022, we introduced our new Nuffield Health app, which replaces the My Bookings app.
We took on your feedback and our dedicated team redesigned the app experience.
Benefits of our new Nuffield Health app
- Streamlined class names and filters, making it easier to find a class you love. Just ask a member of our team if you can’t find your previously loved class. It’s still there, but we might have changed the name
- Email notifications let you know when you are the first on the waitlist for your favourite class. You'll be able to see your position on the waitlist at all times on the app
- A new three-strike policy for all members on class no-shows. We hope this means that everyone will have a greater chance of getting booked into their favourite classes
- Your username and password details remain the same as the old app (My Bookings app), making it easier for you to get booking
Download the Nuffield Health app today so you can continue to book your favourite gym classes and beauty appointments:
If you have general queries about our new app or need assistance in downloading our new app, pop into your local centre and one of the team will be happy to help.
We’ve also created comprehensive FAQs below which should answer most of your queries. For technical queries, please call 0300 123 5084 (8am - 8pm Monday to Friday, and 9am - 1pm Saturday) and one of our team will be happy to help.
The Nuffield Health app and how to download it
What is the Nuffield Health app?
The “Nuffield Health” app is our new platform for you to book services with Nuffield Health. As well as booking classes you can now also access and book our Beauty treatments.*
*Beauty suites are only at selected clubs – for a list of Beauty suite locations click here.
How can I download the app?
The app is free to download and use. Search for "Nuffield Health" in the App Store or Google Play Store on your mobile device.
Which devices can the app be downloaded on?
The app is compatible with all iPhones. The app is only compatible with Android phones using software Version 6 or higher. Google Play Store should automatically detect if your device is compatible or not.
Is the app tablet compatible?
No, unfortunately the Nuffield Health app is only for use on Android phones and iPhones. It's not compatible with tablet devices and so we wouldn't recommend downloading it on your tablet device.
Is the app compatible with OnePlus and Huawei?
No, unfortunately the Nuffield Health app is not compatible with OnePlus and Huawei devices.
How do I book if my device is no longer compatible?
If your device is no longer compatible, e.g. you use an Android phone with software version 5 and under or you use a tablet, you will still be able to book your classes through the Nuffield Health website using your Nuffield Health account details.
How do I start using the Nuffield Health app?
Once you have downloaded the app from the relevant app store, log in using your existing account details. You can only book classes if you're a member of one of our fitness and wellbeing centres. However, you don't need to be a member to book our beauty services.
If you're a member, but don't have account details to log in with, contact your home gym (the gym you're registered at) or contact our Customer Support Team on 0300 123 5084 between 8am - 8pm Monday to Friday, and 9am - 1pm Saturday, to get set up.
I have received a ‘Session expired’ message on the app, what should I do?
You need to manually refresh the mobile app to fetch new changes to the class timetable. To refresh the app, tap on the screen and drag downward.
Deleting your Nuffield Health account and data
Please send your account deletion request to email@example.com.
Nuffield Health account queries
How do I register for a Nuffield Health online account?
Follow these steps to set-up your online account:
- If you have been sent an email from Nuffield Health inviting you to click an activation link, please click the link provided in the email
- If you don't have an email, call our Customer Support Team on 0300 123 5084 to request an account activation email
- Open the email (please check your ‘Junk’ folder in case it’s automatically delivered there)
- Click on the link in the email and follow the instructions in order to finish creating your account.
Note: If you do not receive an email, there may be a problem with the information we hold on your record, such as a missing or incorrect email address. Please contact your gym during our normal opening hours and our team will be happy to update your details.
I am having trouble creating a Nuffield Health account?
If you're experiencing problems with your Nuffield Health account you can either visit your gym or contact our Customer Support Team on 0300 123 5084 between 8am - 8pm Monday to Friday, and 9am - 1pm Saturday.
I’ve forgotten my member account password/log in details. What do I do?
You can reset your password by clicking on the ‘Forgotten Your Password?’ link on the Account Login page. Enter the email address you used when you signed up as a member and created your account.
I’ve entered the wrong password too many times and my account is locked. What should I do?
If you happen to enter the wrong password three times in the same session, your account will automatically be locked for a short period of time. If, on the fourth attempt, you enter the wrong password, you will receive a locked message that contains a telephone number to contact our Customer Support team to resolve the problem.
How do I change my email address for my account?
Please contact your gym during our normal opening hours or call our Customer Support team on 0300 123 5084 between 8am - 8pm Monday to Friday, and 9am - 1pm Saturday. We'll be happy to help.
- How do I register for a Nuffield Health online account?
How to book and cancel classes
How do I book a class?
You can book a class on our website or via our Nuffield Health app. We recommend you book in advance as our classes are very busy. If you're struggling, you can also speak to a member of our team who will be happy to help.
Can I still book classes through nuffieldhealth.com?
Yes, anyone with an account can book through either the app or the website. If you're a member, but don't have account details to log in with, contact your home gym (the gym you're registered at) or contact our Customer Support Team on 0300 123 5084 between 8am - 8pm Monday to Friday, and 9am - 1pm Saturday, to get set up.
Will the app send me any notifications?
Yes, if you opt in. We will send you push notifications via your mobile phone and automated emails confirming your booking or cancellation status.
Can I book a class at any gym?
Yes, depending on your multi-gym access status, you may be able to book classes at any of our 114 gyms nationwide. Check our page here or at your local centre to find out what other gyms you have access to.
Can I add classes to my calendar from the app so I can see my bookings?
Yes, the app will add all your classes to your device's calendar. You can disable this functionality should you wish (for some devices you may need to enable syncing bookings to calendar by editing your calendar settings).
Can I share bookings to calendars across multiple devices?
No, unfortunately this is not available yet.
We don't recommend using shared calendars (such as Google Calendar) with the app, as the data settings for shared calendars vary by device and are unlikely to support the app in all devices.
If I remove a class from my calendar, is that the same as cancelling my place in the class?
No, removing the class from your device's calendar will not cancel your place. To cancel your place in the class you must use the app or website. View 'My Classes', tap and select cancel.
When cancelling a class, please refer to our class booking etiquette guide.
Who can book classes online?
All our members over 16 years of age with a current or future gym membership have access to the online booking service.
What if people book into a class but then don’t show up?
If you happen to book a class and are unable to attend, you can cancel your booking online, providing you do so 60 minutes before the class starts. If you need to cancel outside this time, please contact your gym directly and one of our staff members will be happy to assist.
We operate a three-strike policy in all of our centres. If you book but do not attend three classes in one month, you will be blocked from booking further classes for a period of seven days.
How do I cancel a class booking?
You can cancel your booking through the email confirmation. You can also login and manage your booking online via My Account, simply select "details +" on the class you wish to cancel and click on the cancel button. You will receive a confirmation email that your class has been cancelled.
In the app, you click My Bookings, and Upcoming. You can see your booked classes and cancel them directly from your app.
Please ensure you cancel your place if you're unable to attend as this will allow other members to book.
If you need to cancel less than 60 minutes before, please call the centre.
How far in advance can I book a class?
You can book a class up to 8 days in advance.
What time does the class timetable appear on the website or on the app?
The latest class timetable will appear at 7am.
Can I book classes for my friend?
You can only book yourself onto classes. You cannot book on behalf of someone else.
I'm in debt/on freeze. Will I be able to book?
If your account payment is not up-to-date, then your card will be blocked and you will be unable to book classes or enter the gym. Please contact your gym if you would like to book but are in debt/on freeze.
How does the waiting list work?
- If a class that you would like to attend is fully booked, you will be offered the option to join the waiting list online. If you join the waiting list, you will receive an email to confirm that you're on the waiting list in a ‘first come, first served’ queue
- If a place becomes available, then the member at the top of the waiting list will be automatically booked onto the class. An email will be sent advising that this booking has been made
- If further places become available in the waiting list, then the next member in the queue will be automatically booked in, in the same way as the first
- If you're unable to attend, please cancel yourself out of the class in the normal way.
How will I know if a class is cancelled?
If your class is cancelled you will receive an email informing you that the class will no longer be taking place. Reasons for cancellations may include a lack of members in a class or lack of available trainers.
How will I receive confirmation that I am booked in?
Once you have booked into a class you will receive a confirmation email which will also include the details of the booked class.
What happens if the system fails/goes down?
If the app is down, please call the Contact Centre on (0300 123 5084) or visit your home gym (the gym you are registered at) and one of our staff members will be happy to assist.
I'm an off-peak member, what are the rules for me?
If you're an off-peak member, you may only attend off-peak classes. You will need to check with your home gym (the gym you are registered at) to confirm which classes are available during off-peak hours.
Can guests book classes?
If you are a guest at a gym, for example using a free day pass, you will need to speak to reception and they will be able to book a class for you.
I've logged in and can see a ‘Details’ button instead of the class that I want to book, what do I do?
Members that have more than one email address against their account will be able to see classes but not book them. Please call the contact centre on 0300 123 5084, and they will update your account.
- How do I book a class?
Booking a beauty treatment
How do I book a treatment online?
You can make a beauty treatment booking via our website,or via our Nuffield Health app.
What treatments can I book online?
All treatments that are available at the beauty suite, except spa day experiences, can be booked online and on our app.
Can I pay online for treatments?
There is no payment through the online portals. Once the treatment has taken place, payment is made at the beauty suite.
Do I have to book via the app?
No, you're welcome to book online, over the phone or in person at your chosen Beauty Suite.
Can I buy vouchers online?
At present no voucher purchases can be made online. We're planning to add this feature in the future.
Who can book beauty treatments online?
Members and non-members can book beauty treatments. You will need to set up a Nuffield Account in order to book online.
What happens once I have booked online?
You will receive a confirmation email with the details of the booking. If you've booked via the app, you can set up the app to send you notifications and you can add the appointment to your calendar.
You can then also view upcoming bookings in your account.
Are member discounts applied online?
Yes. As long as you're logged into your Nuffield Health account treatments that offer a member discount will automatically show the reduced price.
Can I choose a beauty therapist?
Yes, all the therapists' profiles and availability will be displayed online.
How far in advance can I book?
Customers can book up to three months in advance and up to two hours before the treatment start time.
Is the cancellation policy the same for online and in club bookings?
You can cancel an appointment up to 60 minutes in advance of the treatment online. However, appointments that are cancelled within 24 hours may incur a cancellation fee which is 50% of the value of the treatment. If a member needs to cancel an appointment within 60 minutes, they will be required to contact the Beauty Suite via phone or email.
Failure to attend an appointment will be treated the same as cancellations and fees may apply.
I lost internet connection and I am not sure if my booking is complete
If a booking has been made you will receive an email confirmation within 15 minutes. If you didn't receive this email, please call your local Beauty Suite who will be able to confirm or make the booking for you.
Can I book a treatment from a course of treatments I have purchased?
Yes, please select the relevant treatment and this will be marked off your course at the Beauty Suite once the treatment has been completed.
- How do I book a treatment online?
- What is the Nuffield Health app?