Personal Training Online Purchase FAQs
Welcome to the FAQ guide for the Nuffield Personal Training service.
Please note that this covers the online purchase of Personal Training. Additional information can be found at your online gym site.
Making a purchase and ways to pay
1. How can I purchase a personal training pack?
You can purchase our one-to-one personal training 4, 8 and 12-hour packs online using a credit or debit card (and get a 5% discount) or purchase a PT package in your local fitness and wellbeing centre via cash or card. You can also pay monthly via direct debit (and get a 10% discount). You can set up a direct debit in person by visiting the fitness and wellbeing centre you hold your membership at.
You can purchase our partner personal training 4, 8 and 12-hour packs in your local fitness and wellbeing centre via cash or card. Direct debit is not currently available for partner personal training. Partner personal training is not currently available to purchase online.
2. What happens once I have paid for my personal training online?
You will receive an email confirmation of your purchase, containing the details of your online purchase. A fitness team member from your chosen gym will contact you by phone or email within 24 hours to notify you of the next steps.
3. Can I book online?
You won’t be able to book your sessions online. Once you make a payment online for a package, your Personal Trainer will receive a notification, along with your details. They will contact you accordingly (usually within 48 hours) to arrange your first session. If you have signed up in club with your PT, they will be able to co-ordinate diaries with you on that day.
4. Which gyms can I book personal training at?
You can purchase personal training at any Nuffield Health gym as long as you are a member.
When you purchase online you will be advised that if you buy training at a gym outside of your multi-access rights, you may be charged an additional fee. The fee will be an amount to enter the gym.
5. Who carries out personal training?
Health have Personal Trainers and Senior Personal Trainers. You can select the trainer you want your sessions with when you pay. All PT profiles are on the website for you to view. Likewise, if you don’t have a preference you can select ‘any trainer’ and the Fitness Manager will contact you to talk through best options and personal trainer availability.
6. How does the 5% online discount work?
When you purchase your personal training packs online via nuffieldhealth.com/PT, you will automatically get a 5% discount on the normal pack prices for your centre. The price you see online already has the 5% discount applied.
Setting up a direct debit
7. How do I go about setting up a direct debit?
To set up a direct debit, you will need to visit the Nuffield Health fitness and wellbeing centre that you hold your membership at and complete a Direct Debit mandate form, as well as signing a ‘Personal Training agreement form’. Your Personal Trainer will be able to take you through this form and complete with you. You will be able to keep a copy of this.
8. Can I sign up to direct debit online?
It is currently only possible to set up a direct debit in person at the Nuffield Health fitness and wellbeing centre you hold your membership at.
9. How does the 10% direct debit discount work?
When you set up a direct debit in your local Nuffield Health fitness and wellbeing centre, the rate is already applied to the rate you sign up to i.e. it is 10% cheaper than purchasing a one off package.
10. How do I change from purchasing the packs via cash/card to purchasing monthly via direct debit?
All you need to do is speak to your Personal Trainer and/or your centre and they will be able to take you through this process.
Selecting a personal trainer/arranging your sessions
11. Can I pick any trainer?
Yes, you can pick any Personal Trainer you would like to have sessions with. You can browse your site’s PT profiles online at nuffieldhealth.com/PT by searching for your local site in the search box at the top of the page and selecting your site from the list. Your availability and preference for the date and time of your training sessions will need to be co-ordinated with the given Personal Trainer. If diaries can’t align to a mutually convenient time, the Personal Trainer and Fitness Manger will organise an appropriate alternative trainer for you.
12. What is the difference between a Personal Trainer and Senior Personal Trainer?
Our industry-accredited, friendly Personal Trainers are experienced in delivering engaging one-to-one and partner sessions tailored to your abilities and goals. Our trainers offer a range of packages to suit your budget and needs.
Our Personal Trainers are ideal for beginners and getting started with your journey and are qualified to train you to high industry standards. They are skilled in planning bespoke programmes, experienced in delivering engaging sessions, and able to educate you in health and wellbeing.
Our Senior Personal Trainers are a great choice for more specific fitness and wellbeing needs. They are experts in mobility issues, qualified in movement screening, trained to address weakness or tightness in the body, and experienced in delivering advanced programming to suit all goals.
Please note that Senior Personal Trainers are not available in every Nuffield Health fitness and wellbeing centre.
13. How do I know who would be the best trainer for me?
You can browse our Personal Trainer’s profiles online at nuffieldhealth.com/PT by searching for your local centre in the search box at the top of the page. Each of our PTs have their own profile with their picture and a description of their experience and specialisms. Alternatively, you can visit your local fitness and wellbeing centre and chat to a member of the fitness team to arrange an initial consultation with a Personal Trainer.
14. Can I change my preferred Personal Trainer?
Yes you can change trainer. You just need to speak with your Personal Trainer, Fitness Manager or speak with reception and/or management at your local centre to arrange. Please note that you may need to pay an additional amount if you choose a trainer who charges a higher fee. Or we will refund you if you are due an amount.
15. How do I arrange my sessions?
Once you make a payment online for a package, your Personal Trainer will receive a notification, along with your details. They will contact you accordingly (usually within 48 hours) to arrange your first session. If you have signed up in club with your PT, they will be able to co-ordinate diaries with you on that day.
16. How long is a personal training session?
Personal training sessions can be arranged to be 30 or 60 minutes in duration to fit around your schedule, giving you ultimate flexibility.
17. How do I arrange my session length, and can I mix and match from week-to-week?
You can do this directly via conversations with your Personal Trainer.
Cancellations and missing a session
18. What happens if I miss a session?
Provided you can give more than 24-hours’ notice, we will honour your session at a later date (provided all the sessions in your pack are delivered within their 90-day expiry date of purchase). If you can’t give 24 hours’ notice, medical exemption and/or other extenuating circumstances, this will be reviewed by your club on a case-by-case basis.
19. Can I cancel Personal Training purchased online?
Yes, please contact your gym’s Fitness Manager to discuss. Contact your personal trainer to cancel your session.
20. How much notice do I need to give for cancellation?
At least 24-hours’ notice.
21. Can I amend or change the time of my training sessions?
Yes, contact your Personal Trainer regarding any sessions. You cannot reply to the confirmation email you receive.
22. What happens if I get injured and can’t continue?
Contact your Personal Trainer to talk through options, and we will see where we can support. We would look to extend the expiry of your sessions to cover you for the time you miss and make sure we can support your return to health.
23. When do my training sessions expire?
You have 90 days to use the sessions you have purchased. If you have any specific requirements speak to your Personal Trainer. The 90 days is from the date that the package was purchased.
24. What happens to my sessions if I go past expiry?
Our 4, 8 and 12-hour packs all have a 90-day expiry. This means you can use your sessions for up to 90-days from purchase. However, if your sessions go past their expiry date and you have not used them within the 90-day window, then the sessions will be lost (barring medical or extenuating circumstances agreed by the centre).
25. Can I get a refund if I don’t like it?
Unless there are medical reasons, we would look to work with you to support your training needs. A change in Personal Trainer, time, duration, or style of training would be explored in the first instance.
Partner personal training
26. How do I purchase partner PT?
You can purchase partner PT as 4, 8 and 12-hour packs in your local fitness and wellbeing centre via cash or card. Direct debit for partner personal training is not currently available.
27. Can I purchase partner PT online?
It is currently only possible to purchase partner PT in person at the Nuffield Health fitness and wellbeing centre you hold your membership at with cash or card.
28. Is this purchased by one person or two?
Payment is arranged by the ‘partners’. We would take one payment from one of the ‘partners’. Please note that both participants must be members of a Nuffield Health fitness and wellbeing centre.
29 Do you have to stick with the same partner for the whole 4, 8 or 12 hours/every session?
You need to remain with the same partner throughout the duration of each pack purchased.
30. Does my partner have to also be a member of Nuffield Health?
Yes, your partner has to also be a member of Nuffield Health.
31. Which packs is partner PT available for?
Partner PT is available as 4, 8 and 12-hour packs.
32. How does the 25% discount each work?
Our partner PT packs are 150% of the price of our 1:1 personal training 4, 8 and 12 packs. Therefore, you are making a saving of 25% each compared to like for like one-to-one packs.
33. How do I arrange session length, can I mix and match?
It is possible to mix and match your sessions to be 30 or 60 minutes in length. You can arrange this directly via conversations with your Personal Trainer.