We're ready to support you

We’re pleased to let you know that we’re now accepting referrals for telephone and online consultations, as well as face-to-face appointments.

To make sure we keep everyone safe in our hospitals, we’ve made a few changes to how we do things, and we’re asking you to follow a few rules too.

There’s no need to wait any longer – we’re here to help you whenever you’re ready. Book your consultation with us here.

Ensuring we treat who we can, as quickly as we can, safely
We are committed to reducing the time people have to wait to be seen, but acknowledge that it’s taking longer than it was before the COVID-19 pandemic hit.

To ensure we help as many people as possible, as quickly as possible, we’re extending hospital opening hours and, where we can, increasing the size of our teams, while ensuring that COVID-19 safety measures are strictly adhered to.

How we’ve made our hospitals COVID-19 secure

Here are some of the measures we have in place, so that we can continue to deliver exceptional care in the safest environment possible.

Screening. When booking, and on arrival, we'll complete a COVID-19 risk assessment with you.

At your consultation, your consultant will complete a full risk assessment with you to find out whether you are high risk and let you know how to go ahead with your planned appointment safely. If you’re attending as in-patient, you’ll need to have a COVID-19 test, and this must come back negative before you can be admitted to hospital. You will be required to isolate after the test until admission.

Enhanced cleaning. We are cleaning and disinfecting regularly, in line with Public Health agencies. This involves disinfection with 1000ppm chlorine and regular sanitising of high-touch surfaces such as door handles and light switches. And all of our staff have had cleaning and infection prevention training.

More hand sanitising stations. Hand sanitising stations can be found around the hospitals and we are requesting patients to clean their hands regularly.

Social distancing. We’re asking everyone follow our social distancing policy – please make sure you stand or sit a minimum of 2 metres from each other. We’ve placed social distancing signs and floor markers around our hospitals, including one-way systems where possible. We’ve also removed every other chair in the waiting rooms to allow you to keep at a safe distance if you need to wait there.

Separating our hospitals into three zones. You’ll be told which area you should go to when you book, and you may have to use a specific entrance. Yellow pathways are for cancer treatments. Green pathways are for planned inpatient procedures such as day case and overnight stay surgery, treatments and chemotherapy. And blue pathways are for outpatient procedures, consultations, diagnostics, physiotherapy and clinical services.

Scheduling appointments. We're managing arrival times to avoid patients arriving at the reception desk at the same time. Plus, we’re making sure there’s enough time in between appointments so we can clean the consultation rooms.

Protecting you and our staff. We’ve installed plastic shields at our receptions, and all staff will be wearing Personal Protective Equipment (PPE) appropriate to their role and the situation, as per PHE guidance.

Changes to inpatient visitors. Visiting is currently limited. There are local arrangements for inpatient visiting, please contact the ward or department to discuss prior to attending. If you are visiting a patient, a local risk assessment will be undertaken and advice will be given on wearing of face masks, hand hygiene and social distancing. A lateral flow test and proof of a negative result will also be requested.

How you can keep yourself and others safe

While we’re doing everything we can to make our hospitals safe for you, to make this work, we need to work together. We ask that you follow these simple rules when you visit the hospital.

Before your appointment

Read the information we give you. Your hospital team will send you a letter or email to confirm your appointment and any requirements. Make sure you read this thoroughly, so you know exactly what you need to do, and ask us any questions. Please also let us know if you have cancer or you’re self-isolating for any reason.

Speak to us. Do ask us any questions you may have about your visit if you’re unsure. Please also let us know if you have cancer or you’re shielding for any reason.

Limit your exposure to COVID-19. Make sure you follow the social distancing guidelines before you attend the hospital. If you’re having surgery as an inpatient, you and anyone you live with will need to self-isolate or shield for 3-14 days before your procedure – we’ll give you more information about this if it applies to you.

Stay home if you are unwell. If you feel sick or have COVID-19 symptoms on the day of your appointment, please don't attend. Instead, call the hospital and we’ll be able to support you with rebooking at an appropriate time.

Go to your appointment alone. To reduce the risk of COVID-19, we’re limiting the number of people in our hospitals. If you would like further information please discuss this with us when you book. We’re sorry for any inconvenience this may cause.

Arriving at the hospital

Arrive as close to your appointment time as possible. If you’re driving, please wait in your car until your appointment time. Then, once you’ve checked in at reception, you may be asked to leave the building until we’re ready for you (we’ll ring you to let you know when to return). If you arrive by public transport, you should follow the waiting room social distancing rules.

Wear a face covering. We'll provide you with a single-use mask upon arrival at the hospital, which you should keep on for the duration of your visit and discard on your way out.

Sanitise or wash your hands regularly. We ask that you clean your hands regularly using the hand sanitising stations on arrival and throughout the hospital.

Social distancing. Please make sure you follow the social distancing signs and directional markers you see around the hospital, including one-way systems.

Why choose Nuffield Health for your treatment

Whether your appointment is from home or in person, you’ll be in safe hands with high-quality, award-winning healthcare from experts you can trust. And our unique connected health approach means we can support you every step of the way, from diagnosis to recovery.

High-quality care. We’ve built a reputation for high standards of care, professionalism and expertise in delivering our health services, and we’re dedicated to continuous quality improvement in everything we do. As such, a sector-leading 94% of our hospitals are judged as either outstanding or good by the Quality Care Commission.

Award-winning healthcare. For the last three consecutive years we’ve been given LaingBussion’s Private Hospital Group of the year award.

Connected health service. Your journey to wellness doesn’t start and end with your treatment. Our physiotherapy services and Fitness and Wellbeing Clubs can help you on the road to recovery. And if we can’t treat you just yet, these services, along with our mental health services, can support you until we can.

UK’s largest healthcare charity. For the last 60 years, we’ve been working together to make the UK fitter, happier and stronger, all for the public benefit. As an organisation with no shareholders, we invest all our income back into our mission to build a healthier nation.

We are monitoring the situation closely

We’re continually reviewing the COVID-19 situation and adapting the measures we have in place to keep everyone as safe as possible.

If somebody develops symptoms of COVID-19 at one of our hospitals, they must go home immediately and self-isolate for 10 days, in line with PHE guidance. We will thoroughly clean and disinfect the areas of the hospital they attended.

Frequently asked questions

We've answered your questions below, but if you have any further queries, please contact us.

  • Our approach to safety, cleanliness and social distancing
    • Is it safe to attend the hospital?

      We have introduced additional safety measures to minimise risks as far as reasonably practicable. The hospital is now segregated into zones to provide the highest possible level of protection for the patients attending our sites. Enhanced cleaning is also in place, and risk assessments are being undertaken on everybody entering the hospital.

    • What are your increased cleaning procedures?

      Enhanced cleaning and disinfection procedures are in place at all sites. These involve disinfection with 1000ppm chlorine in areas of the hospital that are visited by patients who haven't received a negative PCR test and self-isolated before attendance at the hospital, and regular cleaning of high-touch surfaces such as door handles and light switches.

    • What social distancing measures have you put in place?

      We have removed some of the chairs in the waiting areas so that there are 2 metres between each. There are signs and floor markers to remind you to maintain social distancing, and we’ve educated our staff on social distancing practices. We have also installed physical barriers including screens to protect everybody in the building.

    • Will your staff be wearing Personal Protective Equipment (PPE)?

      We are following Public Health agencies' guidance for the correct use of PPE. Staff wear face masks routinely in hospital. Aprons and gloves are worn for all direct patient contact, and eye protection is added if there is a splash risk.

    • Will you be asking patients to wear gloves or face masks?

      Patients must wear a face covering in the hospital. This can be made of fabric and should cover your mouth and nose, while allowing you to breathe comfortably. If you arrive wearing a face covering, there is no need to change it – unless it is noted to be dirty or worn out. If you attend without a face covering, you will be given a single-use mask to wear for the duration of your visit. Also, patients who are going to the operating theatre will be given a face mask to wear.

      Gloves should not be worn by patients – hand hygiene is much more important than wearing gloves and all patients will be asked to sanitise their hands with alcohol hand rub on arrival at the hospital. If patients arrive wearing gloves, they’ll be asked to remove them and sanitise their hands, as the risk of contaminating the hospital environment with gloves worn outside the hospital will be high.

    • Will you be providing gloves and face masks?

      Patients should not be wearing gloves during their time in hospital. If patients arrive without a face covering, they’ll be given a mask to wear during their visit. This will be a single-use mask, which should be removed and discarded in the bin at the exit, and you should sanitise your hands with alcohol hand rub before leaving the hospital.

    • Will all employees be advised to wear a face covering?

      In accordance with Public Health agencies' guidance, while in the hospital building, all employees must wear a face mask, not a face covering. A face mask is designed and manufactured to be used in a healthcare setting, whereas a face covering is not.

    • Will you be providing hand sanitising gel and wipes in the hospital?

      Alcohol hand rub is available throughout all hospital sites for hand decontamination. Disinfectant wipes are available for decontaminating equipment in the hospital, however these should not be used for hand decontamination.