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Ensuring we treat who we can, as quickly as we can, safely
We are committed to reducing the time people have to wait to be seen, but acknowledge that it’s taking longer than it was before the COVID-19 pandemic hit.

To ensure we help as many people as possible, as quickly as possible, we’re extending hospital opening hours and, where we can, increasing the size of our teams, while ensuring that COVID-19 safety measures are strictly adhered to.

How we’ve made our hospitals COVID-19 secure

Here are some of the measures we have in place, so that we can continue to deliver exceptional care in the safest environment possible.

Screening. On arrival, we'll complete a COVID-19 risk assessment with you.

More hand sanitising stations. Hand sanitising stations can be found around the hospitals and we are requesting patients to clean their hands regularly.

Changes to inpatient visitors. Visitors are allowed but we ask that they are kept at a minimum.

How you can keep yourself and others safe

While we’re doing everything we can to make our hospitals safe for you, to make this work, we need to work together. We ask that you follow these simple rules when you visit the hospital.

Read the information we give you. Your hospital team will send you a letter or email to confirm your appointment and any requirements. Make sure you read this thoroughly, so you know exactly what you need to do, and ask us any questions. Please also let us know if you have cancer or you’re self-isolating for any reason.

Speak to us. Do ask us any questions you may have about your visit if you’re unsure. Please also let us know if you have cancer or you’re shielding for any reason.

Stay home if you are unwell. If you feel sick or have COVID-19 symptoms on the day of your appointment, please don't attend. Instead, call the hospital and we’ll be able to support you with rebooking at an appropriate time.

Sanitise or wash your hands regularly. We ask that you clean your hands regularly using the hand sanitising stations on arrival and throughout the hospital.

Wear a face covering when asked to. Although face masks are no longer required in our hospitals, they are mandatory in any clinical area where care is delivered to immunocompromised patients, for example oncology units. Should any patients and visitors wish to continue to wear a face mask elsewhere in the hospital, your wishes and decision will be respected.

Why choose Nuffield Health for your treatment

Whether your appointment is from home or in person, you’ll be in safe hands with high-quality, award-winning healthcare from experts you can trust. And our unique connected health approach means we can support you every step of the way, from diagnosis to recovery.

High-quality care. We’ve built a reputation for high standards of care, professionalism and expertise in delivering our health services, and we’re dedicated to continuous quality improvement in everything we do. As such, a sector-leading 94% of our hospitals are judged as either outstanding or good by the Quality Care Commission.

Award-winning healthcare. For the last three consecutive years we’ve been given LaingBussion’s Private Hospital Group of the year award.

Connected health service. Your journey to wellness doesn’t start and end with your treatment. Our physiotherapy services and Fitness and Wellbeing Clubs can help you on the road to recovery. And if we can’t treat you just yet, these services, along with our mental health services, can support you until we can.

UK’s largest healthcare charity. For the last 60 years, we’ve been working together to make the UK fitter, happier and stronger, all for the public benefit. As an organisation with no shareholders, we invest all our income back into our mission to build a healthier nation.

We are monitoring the situation closely

We’re continually reviewing the COVID-19 situation and adapting the measures we have in place to keep everyone as safe as possible.

If somebody develops symptoms of COVID-19 at one of our hospitals, they must go home immediately and self-isolate for 10 days, in line with PHE guidance. We will thoroughly clean and disinfect the areas of the hospital they attended.