What we're doing to keep you safe

We’re taking significant precautions to maintain your safety, and the safety of our physiotherapists, clinicians and therapists.

Screening. You’ll be screened for COVID-19 symptoms when you book your appointment and before entering the clinic.

Enhanced cleaning. We are cleaning and disinfecting our clinics regularly, in line with Public Health England (PHE) guidelines. This involves disinfection with 1000ppm chlorine and regular sanitising of high-touch surfaces such as door handles and light switches.

Staggering appointment times. This is to avoid patients arriving in reception at the same time, and to allow the consultation rooms to be cleaned in between appointments.

Reducing high-risk services. Due to increased risk of infection, we are suspending services such as spirometry, exercise testing, blood tests and travel vaccinations, in line with PHE guidance. These services may only offered at the discretion of your GP or nurse.

Implementing social distancing. We’re removing every other chair in the waiting rooms to allow you to keep your distance if you need to wait there. There will also be socially distanced queuing systems in place where needed.

Providing Personal Protective Equipment (PPE). For everyone’s safety, our clinicians will wear full PPE during examinations and tests, in line with Public Health England (PHE) guidelines.

How you can keep yourself and others safe

Here are a few things you can do to ensure each other’s safety.

Wear a face covering. We ask that you wear your own face covering for the duration of your time in the clinic. If you don’t have your own, we’ll be able to provide you with a single-use face mask which you must discard on your way out.

Clean your hands regularly. There are multiple hand sanitising stations around our clinics, so please use these on arrival and throughout your visit.

Follow social distancing guidance. Please take note of the social distancing signs and floor markers around the clinic by keeping your distance and following any one-way systems.


We will continue to offer both virtual and face-to-face treatments. Patients can have an initial assessment through our Nuffield Health My Therapy app or as a face-to-face appointment, in line with guidance from Public Health England and the Chartered Society of Physiotherapy.

Mental health support services

We'll continue to deliver cognitive behavioural therapy sessions by phone, video or email as a first port of call, and we'll offer face-to-face sessions if clinically indicated.

We understand that it’s important to be able to see each other’s facial expressions in psychotherapy, so all patients and clinicians will be given a Perspex visor to wear during these sessions.

The below sites are currently offering face-to-face appointments.

Birmingham Central Fitness and Wellbeing CentreBristol Fitness and Wellbeing CentreEdinburgh Fitness and Wellbeing Centre
Nottingham Fitness and Wellbeing CentreReading Fitness and Wellbeing CentreSt Albans Fitness and Wellbeing Centre
Warwick Fitness and Wellbeing CentreWest End Medical Centre Fitness and Wellbeing Centre

Health assessments

We’ll be offering health assessments in person at the majority of our clinics.

The below sites are currently offering face-to-face appointments.

Birmingham Central Fitness & Wellbeing CentreBirmingham Rubery Fitness & Wellbeing CentreBrighton Hospital
Bristol Fitness & Wellbeing CentreBromley Fitness & Wellbeing CentreCambridge Fitness & Wellbeing Centre
Canary Wharf Medical CentreCannock Fitness & Wellbeing CentreCardiff Bay Clinic
Cheltenham HospitalChester Fitness & Wellbeing CentreCity Fitness & Wellbeing Centre
City Medical CentreCrawley Fitness & Wellbeing CentreExeter Hospital
Farnham Fitness & Wellbeing CentreHarrogate Fitness & Wellbeing CentreIpswich Hospital
Leeds HospitalLeicester HospitalLiverpool Fitness & Wellbeing Centre
Manchester Diagnostic SuiteManchester Printworks Fitness & Wellbeing CentreMilton Keynes Fitness & Wellbeing Centre
Moorgate Fitness & Wellbeing CentreNewcastle HospitalNottingham Fitness & Wellbeing Centre
Oxford HospitalPaddington Fitness & Wellbeing CentrePreston Fitness & Wellbeing Centre
Reading Fitness & Wellbeing CentreRomford Fitness & Wellbeing CentreSheffield Fitness & Wellbeing Centre
St Albans Fitness & Wellbeing CentreStoke Poges Fitness & Wellbeing CentreSurbiton Fitness & Wellbeing Centre
Tunbridge Wells Fitness & Wellbeing CentreWarwick Fitness & Wellbeing CentreWessex Hospital
West Byfleet Fitness & Wellbeing CentreWest End Medical Centre

GP appointments

We offer our GP consultations either virtually or face to face and you will be offered the choice when you book your consultation. We can also offer face-to-face consultations if clinically indicated following the virtual consultation.

Let us know if you have any queries

We look forward to welcoming you for our face-to-face clinical services. If you have any questions or concerns at all, please don’t hesitate to contact us.