New partnership to deliver personalised care training to a further 3,000 healthcare professionals

Nuffield Health and the Personalised Care Institute (PCI) have this month kickstarted a long-term partnership. It means that around 3,000 healthcare professionals working at Nuffield Health, which includes nurses, physiotherapists, doctors, physiologists and rehabilitation specialists, will access the PCI’s range of e-Learning courses as part of their mandatory CPD.

Underpinned by an accredited curriculum, the PCI’s courses equip all healthcare professionals with the skills and knowledge to place every patient at the center of their medical decisions; changing conversations with patients to ‘what matters to you’ instead of ‘what’s the matter with you.’ This is proven to improve adherence to treatment, reduce rehabilitation time and improve patient and clinician experiences.

This is the first dedicated personalised care training to be delivered at Nuffield Health. The PCI’s courses include the Core Skills module, which is the first step on every healthcare professional's personalised care training journey. Many of the Nuffield Health clinical team members also work with NHS teams and many Nuffield Health hospital sites work closely with their local NHS trusts, so the personalised care approach will reach even more patients via this partnership. In the COVID-19 pandemic, Nuffield Health’s hospitals cared for over 385,000 NHS patients in local communities.

Owen Ledbetter, Professional Education Lead at Nuffield Health, said: “We are the UK’s largest healthcare charity and we invest all our income back into our purpose of building a healthier nation. Therefore, we are committed to supporting the professional development of our workforce, so we can deliver connected healthcare services to where they are needed, from fitness and wellbeing to treatment and recovery. We are excited to be able to partner with the Personalised Care Institute (PCI) to offer this opportunity for our clinical teams, supporting them to further develop their skills of delivering personalised care, empowering both our people and patients in the decision-making process for their connected healthcare journey.”

Ledbetter said that Nuffield Health is passionate about delivering personalised care. He added: “If people are involved in decision making, they will have a better understanding of the care that they are receiving and are more likely to engage with the advice they are given regarding their rehabilitation, suggestions around lifestyle changes and post treatment care.”

The PCI is backed by NHS England and Improvement and supported by 40+ key health organisations. It is seeking to train 75,000 healthcare professionals via its eLearning hub by 2024 as part of the NHS Long-Term Plan. Courses are free and available to healthcare professionals working in the NHS and across private settings.

Dr Pauline Foreman, clinical director at the PCI, said: “We’re really pleased to have struck up this partnership with Nuffield Health, as it means they can embed personalised care delivery. The fact that their medical team members are completing this training means that even more patients will receive personalised care across the UK, which will lead to better outcomes for individuals.

“At the PCI, we’re focused on delivering the highest standards of training possible via our personalised care curriculum. We work with the newly formed ICSs and healthcare commissioners to roll the training out across the NHS regions and we look forward to working with more partners moving forward.”

Organisations that would like to partner with the Personalised Care Institute to provide training to their healthcare staff can find out more on the PCI website:


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About the Personalised Care Institute

The Personalised Care Institute (PCI) is helping health and care professionals to change the lives of patients by empowering them to have more control over how their care is planned.

The PCI sets the standards for evidence-based personalised care training, educating learners with expert-led flexible eLearning courses through its dedicated central learning hub, while its robust quality-assurance and accreditation framework supports training providers to meet its high standards for personalised care education.

The Personalised Care Institute is backed by NHS England and Improvement and supported by 40+ key health organisations, including royal colleges, key professional associations and patient groups. It is the home for personalised care professionals, sharing research, education and knowledge with an international audience.

For more information, visit:

About Nuffield Health

Nuffield Health is the UK’s largest healthcare charity. For the last 60 years, Nuffield Health’s experts have been working together to make the nation fitter, healthier, happier and stronger, all for the public benefit.

During the COVID-19 pandemic, our 31 hospitals across the UK have cared for over 385,000 NHS patients. This includes COVID-19 positive patients, those needing intensive care or oxygen support, cancer treatment (shielding vulnerable patients from COVID-19), urgent surgery and palliative (end of life) care. During last winter, over 60 Nuffield Health employees were seconded into NHS trusts, including Barts Health NHS Trust, University College London Hospitals NHS Trust, Buckinghamshire Health NHS Trust in intensive care nursing support, COVID-19 vaccination and hospital ward roles.

As an organisation with no shareholders, income is invested back into the vision to build a healthier nation. The Charity does this through its day-to-day services across 31 award-winning hospitals, 113 fitness and wellbeing clubs, healthcare clinics, and over 200 workplace wellbeing services, and through free or low-cost flagship programmes to support communities by widening access. Through these flagship programmes, we aim to help to improve people’s lives people who normally would not have access to Nuffield Health’s services.

One of these flagship programmes is developing the UK’s first specialist rehabilitation programme to support patients in their recovery after they have received medical treatment for COVID-19. The programme, which blends together physical therapy and mental health support, works with local NHS trusts and referrers is is now running in 40 locations across the UK with 900 people on the programme and more than 1,600 referrals. We are making it available in all of our 113 fitness and wellbeing centres by the end of the year. We have presented to NICE about our programme outcomes to support them as they update their guidelines for Long-COVID.

94% of Nuffield Health’s hospitals are rated as Good or Outstanding by national regulators. With a breadth of expertise, Nuffield Health provides connected care spanning from personal training and health MOTs to supporting people on their fitness journeys, helping patients recover with physiotherapy or emotional wellbeing counselling, or providing hospital treatments for illness and serious conditions like arthritis or cancer.

Find out more about us and our pioneering models of care: or follow us on Twitter, Facebook, Instagram and LinkedIn

Last updated Thursday 9 September 2021

First published on Thursday 9 September 2021