Virtual consultations at The Holly Hospital

The Holly Hospital Virtual Consultation FAQs

• Can I use my phone camera for video consultations?
  Yes, the virtual consultation will work on your computer, tablet or smart phone. Ensure you select ‘front camera’ before you connect.
• Will consultations be the same length as usual?
  Yes, consultations via video or telephone will be the same length as a face-to-face appointment.
• Will my insurer cover it the same as a face-to-face consultation?
  Yes, all major insurers are now covering remote consultations but, please do check this with your insurer when authorising your appointment.
• I would like to use my Private Medical Insurance a virtual consultation. How does this work?
  Our Appointments Team will guide you through the process of preauthorisation and how to make a claim. We ask that our patients understand what is covered under their policy and their individual excess levels. All of our consultations virtual, telephone and face-to-face are billed in conjunction with guidelines issued by your insurer.
• For self-pay, will I be charged the same amount as a regular consultation?
  Yes, as you will be receiving the same expert care, the fee for the appointment is the same.
• Is the consultation private?
  Yes, your consultant will ensure they are in a private space where they cannot be overheard. Please make sure you are set up in a comfortable and private environment as you will be discussing your private medical history.
• Is the consultation secure?
  Yes, we are adhering to the same principles and data privacy as our in-house consultations, the video is not stored so will not be shared with anyone.
• How will consultants prescribe treatments?
  Any prescriptions will be made electronically.
• How will I be accurately diagnosed without imaging and/or blood tests?
  You may be referred for some imaging procedures and bloods – your doctor will explain the limitations of remote consultations during your consultation.
• I would like to use my Private Medical Insurance a virtual consultation. How does this work?
  Our Appointments Team will guide you through the process of preauthorisation and how to make a claim. We ask that our patients understand what is covered under their policy and their individual excess levels. All of our consultations virtual, telephone and face-to-face are billed in conjunction with guidelines issued by your insurer.