Hospitals press pack
Nuffield Health has run independent ‘not-for-profit’ hospitals for over 50 years, and has the UK’s third largest portfolio of independent hospitals providing services including elective surgery, rehabilitation and diagnostic tests. Two thirds of the British population are within an hour’s drive of a Nuffield Health Hospital.
We provide more than 1,500 surgical procedures, ranging from simple lumps and bumps, to invasive diagnostic procedures and complex major surgery. New services continue to be developed in conjunction with consultant partners to meet patient demand.
For example, weight management services including Bariatric Surgery have been introduced in ten of Nuffield’s hospitals - a service that has proved to be extremely popular.
Our not-for-profit status has enabled high levels of continual investment in equipment and infrastructure, from the building of advanced hospitals in Leeds, Oxford and York to new theatres in Plymouth and major refurbishments in Newcastle and Chester. This investment will continue to ensure that Nuffield Hospitals remain first choice for patients and consultants.
Quality standards and procedures are very important to us. Integrated Governance is the mechanism used to challenge and measure quality - responding quickly to safety concerns, measuring customer feedback and understanding and evaluating mistakes.
We are proud to be the first independent sector organisation to gain the prestigious award of NHS Litigation Authority (NHSLA) Level Three - the highest level - for Risk Management, after volunteering to be assessed against its 50 standards.
Nuffield Health is the only private hospital provider to publish full clinical governance data - improving transparency for patients and consultants and providing greater reassurance about the quality of services.
Clinical audit scores all improved during 2010. The total number of incidents in our hospitals continues to fall and is below 2% of activity. The number of serious incidents is less than 0.2% of activity.
In our last annual report (July 2011) our customers increased their overall satisfaction rating by one percentage point to 97% (with those rating services as ‘excellent’ increasing by four percent).