Frequently Asked Questions

Offering our support to the NHS and caring for patients

We understand this is a concerning time for everyone, especially people at greater risk. Our purpose is to build a healthier nation and we are working with NHS England to support NHS Trusts across England and their patients by:

  • Making our 30 hospitals across England available to NHS trusts to support patients with the coronavirus (Covid-19) outbreak, cancer and other urgent health conditions
  • Potentially moving our workforce across our network of fitness and wellbeing clubs and clinics to support NHS trusts
  • Offering nursery facilities for children of NHS and other key workers
  • Supporting parents and young people to keep active and fit at home

Read more information in our Hospital and Clinical Services FAQs

Your appointment at our hospitals and clinical services

Because we are supporting the NHS at this challenging time, we are reviewing all planned procedures and consultations over the coming months. We will be in contact with any patients where the Consultant feels it is necessary to reschedule your appointment to a later date.

We will be providing a free GP telephone service to our patients and client employees to support them with their health needs while their health assessment is rescheduled.

Our award-winning hospitals have a leading, proven track record on infection prevention which includes the cleanliness of our hospitals, spotlessly clean patient rooms and leading diagnostic facilities. Our teams of dedicated and experienced nurses support this and are committed to providing excellent care for patients. All our hospitals have strict infection control and prevention protocols in place to protect healthcare workers, patients and visitors and to minimise the risk of any infection, including coronavirus.

Read more information in our Hospital and Clinical Services FAQs

Our Fitness and Wellbeing Clubs

In line with guidance from both the government and Public Health England, our fitness and wellbeing clubs are now closed.

Your membership fees will be frozen and we won’t be collecting your direct debit until we can re-open. Please check your email for regular updates regarding re-opening and alternative ways to stay fit, healthy and active during this time. Please bear with us, we know you will have a lot of questions and we will keep you regularly updated as soon as we can.

We look forward to seeing you again soon and apologise for any inconvenience caused.

Find out more in our FAQs here.

Latest health advice

As the UK’s largest healthcare charity, it's our duty of care to ensure that we take every precaution to keep our patients, members and employees safe during this time.

Following the new advice published on 12th March from Public Health England and Health Protection Scotland, please be advised that you should not enter any of our sites if you have the following symptoms:

A new continuous cough, or a fever or high temperature (of 37.8 degrees centigrade or higher) The guidance advises you to stay at home (self-isolate), regardless of travel history or contact with confirmed cases, if you have the above symptoms. Public Health England government guidance can be found here. Health Protection Scotland government guidance can be found here.

Ask a question

Fill in the form below and we'll get back to you within one working day. If it's urgent, you can call us on 0300 123 6200.

Thank you

A member of the team will respond to you soon.

Please tell us your contact details so we can get back to you

To continue to receive communications from Nuffield Health about our exclusive offers, products and services, then please tell us how you'd like to be contacted by ticking the relevant boxes below:

On occasion Nuffield Health may contact you with pertinent service information in regards to services we provide. Note that you can either amend or withdraw your consent at any time.

For information about where your personal data may be processed, how it may be processed and for details of our Data Protection Officer, please see our Privacy Policy.