Tunbridge Wells Hospital

Tunbridge Wells Hospital FAQs

• How do I get an appointment to see a consultant?
  You would need to see your GP, or one of our private GPs, who will then make a referral to see one of our consultants. For cosmetic surgery and weight loss surgery consultant appointments seeing a GP first is not essential but it is still recommended.
• How long would it take me to get an appointment?
  We endeavour to ensure all private patients are seen as soon as possible and at a time that is convenient for you. Our appointments are designed to be flexible around your needs and activities.
• Can I see a consultant for an appointment after work or at the weekend?
  Our outpatient services operate from 08:00 - 20:00 Monday to Friday and regular Saturdays 08:00 - 13:00, which should give you the flexibility to book around your work schedule. Post-operatively, if a consultant decided they needed to see a patient urgently this would be co-ordinated by our out of hours team.
• Can I choose which consultant I wish to see?
  Yes, as a private patient you can choose your consultant. A full list of consultants practicing at our hospital can be found at this link.
• Do you offer treatment for children?
  We offer outpatient services from 0-16 with specialty clinics. Day case surgery is available for 3-16 years.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care. Your appointments, surgery and follow ups will be conducted by your consultant.
• What are your hospital infection rates?
  Nuffield Health Tunbridge Wells Hospital is vigorous in its cleaning standards, and keeping our hospitals clean and free of MRSA and C.difficile is a top priority. As a result, the risk of infection to patients is very low.
• When can my family visit if I’m an inpatient?
  Our visiting hours are at the Lead Nurse’s discretion but usually between 10:00 and 20:00.
  Your recovery is of paramount importance, and you may find that you are very tired following surgery.
• Is there parking available?
  Yes, there is a car park at the hospital for our patients to use, which includes disabled parking.
  
  Please register your vehicle at Reception upon arrival. Please ensure your full and correct registration details are entered into the console. Failure to register will forfeit your free parking and you could receive a fine in line with Euro Car Parks Terms and Conditions.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit. If you’d like to bring a friend or family member, please feel free to do so.
• Services for patients and visitors with visual impairment
  • Braille signage has been installed in the passenger lift
  • Staff will be happy to talk through brochures with you
• Services for patients and visitors with hearing impairment
  Hearing induction loop systems are provided at reception for the assistance of patients and visitors with hearing impairments.
• Services for patients who require assistance with interpreting
  We can provide telephone interpreting services. Please let us know if you require assistance with this.
• Services for patients and visitors with visual impairment
  A large button press telephone is available and a large digital talking clock.
• Are visitor meals available?
  Your visitors are welcome to dine with you and can choose from our daily menu. Orders for dinner should be provided to the ward serving staff by 4pm. Please note that visitors’ meals are chargeable.