Managing performance is one of most challenging areas to get right, however research suggests that the organisations which do get it right see the benefits of better business performance delivered by engaged employees. 

More broadly, Performance Excellence will enable us to live our brand values by providing a structured framework which empowers individuals to take control of their performance through an open and transparent process which is not muddled by ‘quackery’, and is centred on honest conversations which engage our teams to understand how best they can make their contribution.

Our business strategy will be delivered through the talent and capability of our people so we need every individual to understand what is expected of them, how they are performing, what development they need and deal with any performance issues in a timely manner.

We do this by having great conversations; providing on-going reviews & support, real time feedback and coaching.