COVID-19 FAQs - Hospitals and Clinical Services

• I have an appointment booked soon with a Nuffield Health hospital, what happens now?
• Offering our support to the NHS and caring for patients
• Will my nutrition session be affected?
• Can I still have a health assessment?
• Can I still have physio sessions?
• Can I still get emotional wellbeing support?
• Do you offer a virtual GP service?
• Are their financial incentives for Nuffield Health to support the NHS? Is Nuffield Health being paid by the NHS?
• If I have paid for my surgery or procedure, how long will it take for me to get a refund if I do not wish to wait for it to be rebooked?
• Can Nuffield Health test for coronavirus?

I have an appointment booked soon with a Nuffield Health hospital, what happens now?

We are open for new referrals and are offering online consultations to our patients. We are working with the NHS to determine the most clinically appropriate diagnostic tests or procedures to carry out at this time and will only be offering face-to-face appointments for patients meeting these criteria.

Offering our support to NHS Trusts, Health Protection Scotland and caring for patients

We understand this is a concerning time for everyone, especially people at greater risk. Our purpose is to build a healthier nation and we are working to support patients in England, Wales and Scotland by:

• Making all 31 of our hospitals across England, Wales and Scotland available to NHS trusts and health authorities to support patients with the coronavirus (COVID-19) outbreak, cancer and other urgent health conditions
• Making our workforce across our network of fitness and wellbeing clubs and clinics available to support NHS trusts and health authorities
• Offering nursery facilities for children of NHS and other key workers
• Supporting people of all ages to keep active and fit at home

For more information please read our press release

Are their financial incentives for Nuffield Health to support the NHS? Is Nuffield Health being paid by the NHS?

The Charity will be reimbursed at cost meaning no profit will be made and it will be audited by external auditors. This is an unprecedented time, as the UK’s largest healthcare charity we have a huge role to play in supporting the NHS patients in our local communities across the nation.

If I have paid for my surgery or procedure, how long will it take for me to get a refund if I do not wish to wait for it to be rebooked?

If you don’t want to wait for your appointment to be rebooked, we will look to arrange a refund for you within 30 days.

Will my nutrition session be affected?

We are currently not offering this service. We will be contacting all patients with updates further information.

Can I still have a health assessment?

We are currently not offering face-to-face health assessments but we are working towards the delivery of an online version in the near future.

Can I still have physio sessions?

Yes. We’re offering online physiotherapy via My Physio (app or desktop).

Can I still get emotional wellbeing support?

Yes. We’re offering online therapies, including online self help and video sessions.

Do you offer a virtual GP service?

We will be providing a free GP telephone service to our patients and client employees to support them with their health needs while their health assessment is rescheduled.

Can Nuffield Health test for coronavirus?

As COVID-19 is a public health issue and requires ongoing monitoring by Public Health England, we are not able to conduct testing for COVID-19 in the independent sector. The only validated test available is via designated Public Health England laboratories and are now only being conducted in the acute NHS setting, with all results being verified by the Public Health England laboratory in Colindale.

Fitness and Wellbeing Club FAQS