Employee Assistance Programme
The Employee Assistance Programme is a free, confidential and independent service available 24/7 to all colleagues, to support with personal and work-life matters.
What is the Employee Assistance Programme?
Designed to help you stay happy and healthy, the Employee Assistance Programme, available to all colleagues, can offer valuable support in all areas of your life, such as coping with pressures at work, relationship breakdowns, or money worries.
It gives you access to a team of advisers who can provide immediate practical information and advice around issues affecting you at home or at work.
If needed, you can call the free 24/7 counselling helpline and talk to a trained counsellor to get in the moment (emotional) support during difficult times.
How can I access this service?
The Employee Assistance Programme is available 24 hours a day, 7 days a week.
Call:
0800 015 5630*
(*Calls to this number are free of charge from UK landlines and mobile phones. Calls are confidential unless advisers believe there is a risk of serious harm to anyone, and they may take appropriate action if needed.)
Counselling helpline is available 24 hours a day, 7 days a week
Information Specialist service is available Monday-Friday, 8am to 8pm.
Click here to enter the website and use the login details provided on our Healthy work hub.
| What are the features of EAP? |
|---|
| 24/7 counselling helpline Access to a 24/7 helpline for in-the-moment support and clinical assessment plus referral for upto 8 counselling sessions per year and self-guided online CBT programmes. |
| Legal support line Speak to Legal Advisor available 24/7 who can guide on range of issues from tenancy agreements, probate and consumer rights. |
| Online resources You can access online resources with advice, articles and webinars on everyday topics, from relationships and childcare to bereavement. |
| Confidential money and debt advice Get free guidance on debt management plans, loan consolidation and more. |
Useful resources
FAQs
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What type of support is available?
The Employee Assistance Programme can offer valuable support in all areas of your life, such as coping with pressures at work, relationship breakdowns, or money worries.
You can also talk to a trained counsellor to get emotional support at difficult times.
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Will it cost me anything?
The cost of this service is covered by Nuffield Health and offered to you free of charge. You won’t have to pay for any information or support that you receive directly from the EAP.
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When can I access the service?
The Employee Assistance Programme is available 24 hours a day, 365 days a year on 0800 015 5630*.
Calls are confidential unless Health Hero believe there is a risk of serious harm to anyone, and they may take appropriate action if needed.
The Counselling helpline and legal support are available 24 hours a day, 7 days a week.
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What’s on the EAP website?
You can access online resources with advice, articles and webinars on everyday topics, from relationships and childcare to bereavement.
Click here to enter the website and use the login details provided on our Healthy Work hub.
Please contact the Benefits Team at psc@nuffieldhealth.com if you have further questions about the EAP.