Shrewsbury Hospital

Shrewsbury Hospital FAQs

• How do I get an appointment to see a consultant?
  You would need to see your GP, or one of our private GPs, who will then make a referral to see one of our consultants. For cosmetic surgery consultant appointments seeing a GP first is not essential.
• How long would it take me to get an appointment?
  Appointment waiting times can vary depending on the specialty you need.
  
  However, for the majority of specialties, we can offer appointments within a few days to a week.
  
  We closely monitor all our clinics to ensure fast access and an appointment time that’s convenient for you.
• Can I book a same-day appointment?
  For our GP services, you may be able to book a same‑day appointment. Please call 01743 282500 and select Outpatient Bookings.
  
  Our team can access appointment slots that aren't available on the online booking portal, including appointments within the next 48 hours.
• Can I see a consultant for an appointment after work or at the weekend?
  Our outpatient services operate Monday to Friday from 08:00 to 20:00, and Saturday from 08:00 to 16:00.
  
  If a consultant needs to review a patient urgently after surgery, this will be arranged by our dedicated out‑of‑hours team to ensure timely care.
  
  For your convenience, the hospital is open 7 days a week, 52 weeks of the year, ensuring continuous access to support when you need it.
• Can I choose which consultant I wish to see?
  Yes, as a private patient you can choose your consultant. All of our consultants are listed on our website.
• Do you offer treatment for children?
  No, we do not treat anyone under the age of 18.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care. Your appointments, surgery and follow ups will be conducted by your consultant.
• What are your hospital infection rates?
  Shrewsbury Hospital is committed to exceptional cleaning and infection‑prevention standards.
  
  Keeping our hospital clean and free from MRSA bloodstream infections and C. difficile is a top priority, and our rigorous processes help maintain a safe environment for every patient.
  
  We are also proud that our Shrewsbury site has been awarded Gold Accreditation for ANTT (aseptic non‑touch technique), recognising our adherence to the highest standards of aseptic practice.
  
  As a result of these robust measures, the risk of infection for our patients is very low.
• When can my family visit if I’m an inpatient?
  Our visiting hours are between 14:00 and 16:00 and then between 18:00 and 20:00.
• Is there parking available?
  Yes, there is free parking available in the main car park as well as an overflow car park on the opposite side of the road.
• Is there accommodation nearby where my family can stay?
  Yes, our Customer Services team would be happy to assist you.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit. If you’d like to bring a friend or family member, please feel free to do so.
• Services for patients and visitors with visual impairment
  A large button press telephone is available and a large digital talking clock.
• Services for patients and visitors with hearing impairment
  Hearing induction loop systems are provided at reception for the assistance of patients and visitors with hearing impairments.
• Services for patients who require assistance with interpreting
  We can provide telephone and face-to-face interpreting services through The Big Word. Please let us know if you require assistance with this.
• Are visitor meals available?
  Yes. Visitors are very welcome to dine with patients during their stay. Meals can be arranged easily, and payment can be made directly with the hostess at the time of service.