Quality services and outcomes
Our aspiration is to be the best, the safest, most effective health and wellbeing provider there is.
Enhancing our care
As an independent healthcare provider, our aim is to deliver the highest levels of patient and member safety, care and service. Our Quality Assurance Framework supports the planning, delivery, monitoring, and continuous improvement of all the care and support we provide.
As a large independent healthcare provider, the Quality of care we provide is monitored by a number of external groups. In England, the Care Quality Commission (CQC) is responsible for regulating our hospitals and registered medical clinics through monitoring and inspections. Hospitals and clinics in Scotland and Wales are assessed by Health Improvement Scotland (HIS) and Health Inspectorate Wales (HIW) respectively. All our hospitals are subject to the same level of scrutiny and review as NHS facilities.
Our CQC Ratings
Enhancing your safety
We participate in the UK Health Security Agency (UKHSA) (previously Public Health England) mandatory surveillance and reporting of healthcare associated infections. Further details are provided within our annual Quality Report. In 2020, this included, for the first time in five years, no BSSA blood stream infections being recorded.
Award Winning Activity
Our high standards have been recognised within our industry. We’ve collected several prestigious awards: Private Hospital Group of the Year, for three consecutive years, from both the Health Investor Awards (2017-19) and the Laing Buisson Awards (2017-19), a Nursing Times Award for Infection Prevention and Control (2017), two times winners of Nursing Times Workforce Summit and Awards (2020-2021) and a BICSc award for excellence in cleaning training.
The UK’s largest healthcare charity
On The Charity Commission’s list of “Top Ten Charities” Nuffield Health appears at number 3 in the top charities by income, behind only The British Council and Save the Children International. We’re also third or fourth largest in some other categories (including spending and number of employees), and those ahead of us are not, to our knowledge, healthcare charities.