Highgate Hospital Platinum Pathway
Experience priority access, personalised support and enhanced comfort with our complimentary VIP concierge service designed to deliver certainty, comfort and complete peace of mind.
A truly elevated, seamless patient experience
The Highgate Hospital Platinum Pathway is an exclusive concierge-style service that provides self-pay patients with priority access, dedicated support and personalised care coordination throughout their healthcare journey.
Offered at no additional cost, the service combines clinical excellence with exceptional hospitality to deliver a premium private healthcare experience from first enquiry through to recovery.
Who is the service designed for?
The Platinum Pathway is available to all self-pay patients, particularly those who are:
- seeking a premium healthcare experience
- privacy-conscious individuals
- busy professionals who value convenience and personalised support
- wishing to minimise delays and administration throughout their healthcare journey.
What you can expect
Priority access and seamless coordination
- Priority appointment windows
- Expedited diagnostics and investigations
- A fully coordinated pathway, minimising waiting times and uncertainty – prioritised access.
Dedicated concierge support
- Direct access via our dedicated enquiries team
- Personal coordination of appointments, admissions, and follow-up care
- Phone call before visit to discuss requirements, travel, dining options – providing that personal touch and finding out what is important to the platinum patient before they arrive, to ensure they have the smoothest possible experience.
Complimentary VIP enhancements
- Assistance with booking travel to and from the hospital if required
- Discreet private entrance for enhanced privacy if required
- Meet and greet service for with personal escort to all departments for admissions.
Enhanced inpatient experience
- Premium room amenities
- In-room coffee machine
- Welcome gift pack
- Deluxe private rooms
- Premium al a cart dining menu.
Recovery and follow-up support
- Bespoke recovery information following treatment
- Physiotherapy or nursing check-in call following discharge
- Continued support and reassurance once patients return home.
How it works
1. Get in touch with us
Contact Highgate Hospital via phone, online enquiry or referral.
2. Concierge allocation
A dedicated Platinum Pathway concierge will reach out via phone to arrange your appointment and discuss any individual needs.
3. Fast-track coordination
Appointments, diagnostics and treatment are coordinated and expedited where possible.
4. Enhanced experience
You'll receive concierge support throughout your outpatient or inpatient journey, including VIP enhancements and personalised arrangements.
5. Recovery support
You'll receive post-discharge guidance and follow-up support to aid your recovery and provide reassurance.
Why choose the Platinum Pathway at Highgate Hospital?
- Complimentary VIP service: Unlike many concierge healthcare offerings, the Platinum Pathway is provided at no additional cost
- Priority access: Accelerated access to appointments and diagnostics helps reduce delays and uncertainty
- Dedicated concierge: A single point of contact coordinates every stage of the patient journey
- Luxury and hospitality: Enhanced amenities, personalised touches and premium service complement clinical excellence
- Privacy and discretion: A service designed to support patients requiring enhanced confidentiality and a more discreet healthcare experience
- End-to-end support: From first enquiry through to recovery, patients receive a coordinated and personalised experience.
Get in touch today
We're happy to answer any questions you may have.
Ask a question
Fill in the form below and we'll get back to you within two working days.
Thank you
A member of the team will respond to you soon.