We differentiate our approach through personalised, connected services spanning the health and wellbeing continuum. As the UK’s largest health charity, we have no shareholders, investing all our income back into our vision to build a healthier nation.
By connecting our health and wellbeing services, through outstanding day-to-day services in our family of 31 award-winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics, and over 200 workplace wellbeing services, as well as flagship programmes to support communities by widening access,we are pioneering a unique form of personalised healthcare. 94% of our hospitals have received a ‘good’ or ‘outstanding’ rating from independent regulators. In our hospitals, we have continued to see exceptional patient satisfaction levels and have achieved 96% with all of our hospitals.
In 2018, we delivered 1.5 million clinical interventions and developed a number of flagship programmes to support people through the different stages of their lives. These are designed to address areas where society's healthcare needs aren’t currently being adequately met and where we’ve the people, expertise and facilities to meet these needs. These programmes help us to widen the access to our services, increasing our reach and benefit more of the UK public.
In accepting the award, our Chief Executive Officer, Steve Gray said: “It's great to be recognised three years in a row as leaders in high quality care and continuous improvement. We are committed to delivering outstanding quality across all our services and this award really is a reflection of our hospital teams' consistent hard work and focus to be the best for our patients.”
We were selected from a finalist group of six independent hospital groups within the UK. The finalists included a mixture of not-for-profit, privately owned and publicly listed organisations.
Last updated Tuesday 19 November 2019
First published on Tuesday 19 November 2019