The CQC ensures health and social care services in England provide people with safe, effective, compassionate and high-quality care. The CQC inspectors highlighted the following in their published report:
- Feedback from patients and their relatives was very positive about the way staff treated them. Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Staff went above and beyond to provide exceptional emotional support to patients, families and carers to minimise their distress.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
- There was compassionate inclusive and effective leadership at all levels. Leaders understood and managed the priorities and issues the service faced. They were highly visible and approachable in the service for patients and staff. Leaders encouraged innovation and all staff were committed to improving services.
- The service promoted collaborative working with the NHS and worked with the local hospital to help reduce waiting times for surgery caused by the COVID-19 pandemic.
John Bruell, Hospital Director at Nuffield Health Chichester Hospital comments: “We are delighted to receive this assessment of the quality of care we provide to our patients. We recognise the responsibility we have within the local community to deliver the best possible treatment and to respond to the individual needs of all our patients. The pandemic continues to place restrictions and delays into healthcare and we work very hard every day to facilitate and improve access for people to high quality care.
“This assessment from the CQC is an opportunity to acknowledge the exceptional dedication, commitment and skills of our teams throughout the hospital, from our nurses, clinicians and physiotherapists to our support staff, housekeepers, medical secretaries, porters and catering staff. I am extremely proud of everyone for their exceptional care for our patients and for overcoming the additional challenges of the pandemic,” he adds.
Ben Davies, Nuffield Health’s Head of Clinical Quality & Professional Practice, says: “I’m delighted that Nuffield Health Chichester Hospital has been rated as ‘Outstanding’ by the CQC. Nuffield Health’s Chichester Hospital’s rating is reflective of the strength of the team’s commitment towards clinical excellence and the quality of the services that they provide to local communities, with Nuffield Health Cambridge, Tees and Leeds hospitals also receiving ‘Outstanding’ CQC ratings.”
Last updated Tuesday 14 December 2021
First published on Tuesday 14 December 2021