Patient satisfaction at Highgate Hospital

Many of our referrals come via word of mouth or personal recommendations, and we’d like to keep it that way! That’s why patient feedback, positive or negative, and your suggestions and opinions are extremely important to us so that we can continually improve the service we provide.

As part of our efforts to continually improve the patient experience, we are working closely with our third parties to better the admissions process.

Patient satisfaction April 2026

• 94% of our patients answered ‘Completely’ when asked if they felt safe while in our care
• 93% of our patients said they would be ‘Likely’ or ‘Extremely Likely’ to recommend to friends and family
• 93% of our patients answered ‘Yes, definitely’ when asked if they felt they were treated with respect and dignity
• 91% of our patients answered ‘Yes, definitely’ when asked if their consultant explained everything in a way that was easy to understand
• 97% of our patients answered ‘Yes, definitely’ when asked if they were given enough privacy when discussing their condition or treatment.