Nuffield Health My Wellbeing FAQs

What is Nuffield Health My Wellbeing?

Nuffield Health My Wellbeing is an app that helps to supports your fitness goals, it gives you workouts and programmes you can do anywhere. You can:

  • Follow at home workouts such as HIIT, core, family focussed workouts and stretch and mobility, updated every week
  • Join our bespoke in-app challenges to keep you motivated
  • Build your own workouts based on your goals
  • Access over 800 Les Mills on Demand workouts
  • Follow our Nuffield Health home workout videos on YouTube
  • Track all of your activity through integration with 3rd party apps such as Strava, Fitbit and Garmin
  • Keep track of your outdoor activity through the in-app GPS
  • Access content created by our experts on topics such as emotional wellbeing, kids wellbeing, physio and nutrition

How can I download the app?

The app is available in Google Play and the Apple Store. Just search for ‘Nuffield Health My Wellbeing’.

Which devices can the app be downloaded on?

You can download the app on Apple and Android devices. The app is compatible with Android versions 5 and above, and iOS 11 and above. Some functionality will be reduced on Android versions lower than 7.

How do I start using the Nuffield Health My Wellbeing app?

To get started, sign into the app with your Nuffield Health online account credentials. If you’re not a member, you will need to register for a Nuffield Health account.

How do I register for a Nuffield Health account?

You don’t need to be a member of the gym to have a Nuffield Health account. If you’re not a member of the gym you can register for an account here. You can also register on the app using the 'create account' link in the login page.

If you’re a gym member, you can log in using your existing gym account; if you have not set this up yet then please refer to the next question on how to create your member account.

I am a member of a Nuffield Health gym, does this mean I have a Nuffield Health account?

When you become a member of a gym, we’ll send you a welcome email to create your account which needs to be activated within 2 weeks; after this it will expire. If you did not do this, you will need to call the contact centre on 0300 123 1406 and ask them to send you a new activation email. If you don’t know your account details, go to the account login page and follow the instructions to get a reminder of your details or reset your password.

I am a gym member. I don’t have a Nuffield Health account, however I do have a mywellness account and want to use the Nuffield Health My Wellbeing app. What do I do?

Your current mywellness app log in will not work on the Nuffield Health My Wellbeing app, you will need a Nuffield Health account. If you already have an account for the Nuffield Health My Bookings app this login will work on the new Nuffield Health My Wellbeing app also. If you do not already have a Nuffield Health account you can contact the Nuffield Health team to send you an activation email by calling 0300 123 1406 or emailing OnlineSupport@nuffieldhealth.com with your request.

I am having trouble creating a Nuffield Health account

If you are having problems registering for an account, please contact the Nuffield Health team on 0300 123 1406 who can assist you further.

I am already signed up with mywellness, why should I move over to the Nuffield Health My Wellbeing app?

Only Nuffield Health My Wellbeing app users will get Programmes and Workouts created by Nuffield Health, Club Challenges, Workouts of the Week created by our Personal Trainers, and other specialist content.

Will I lose all my data that I have accrued on the mywellness app when I move over to the Nuffield Health My Wellbeing app?

No. If you are already a user of the mywellness app, you can import your existing data to your Nuffield Health My Wellbeing app by navigating to “Settings”, and “Import your data”. You will be asked to enter your Technogym mywellness username and password to positively confirm your mywellness identity. The previous 18 months of measures, tests, workouts outdoor activities and all activities tracked with third party devices will be imported.

I’ve forgotten my member account password. What do I do?

You can click on ‘forgot password’ on the app or here. This will then take you through a verification journey to reset your password. Once you have changed your password, you can close your browser and sign into the app.

How do I connect the app to my gym?

Once you are signed in with your Nuffield Health member credentials, you will be asked to confirm your home gym. Please note the location on your phone will also geolocate you and show the content for the location you are in. (Make sure your location services are turned on for the app).

I’m not a member of a Nuffield Health gym, what gym do I select when I log in for the first time?

Once you are signed in with your Nuffield Health member credentials, you will be asked to confirm your home gym. Please select ‘Nuffield Health Home Workouts – Your Virtual Gym’. You will be able to access the same content as a Nuffield Health member.

Deleting your Nuffield Health account and data

Please send your account deletion request to customerdatarequests@nuffieldhealth.com. Your account will be disabled within 30 days. Please refer to our privacy policy for further information.

Using the app

What are MOVEs? How are they calculated?

MOVEs measure your activity level. The greater the training intensity, the more MOVEs you accumulate per minute. You can view the MOVEs in the Results section of the app. Your Movergy (in the yellow circle) is your MOVEs target per day, and it is calculated on your average MOVEs over two weeks.

Can I connect my heart rate belt to the app?

This app is compatible with the major Bluetooth heart rate belts (e.g. Polar H6/H7/H10/OH1, Scosche Rhythm+, Garmin Premium/HRM-Tri). You can connect your belt by visiting the section Other → HR monitor.

Can I connect this app to other fitness apps?

You can import the data from major fitness apps into the app; go to the Settings section, and “Connect apps and devices”.

Can I change my name, surname and nickname?

In the Settings section, click on your profile photo. You can view and edit your profile photo and your personal information.

Can I change the units of measurement?

In the Settings section, click on your profile photo. You can view and edit the User preferences, such as Language, Time Zone, Unit of measurement.

How can I update weight, height and other biometric data?

In the Results section, click on the “measure” icon. Click the + icon at the top right to manually update your biometric data. If your club has the body measurement instruments connected to Actic, the data will be automatically updated.

Can I turn off notifications?

The Nuffield Health My Wellbeing app features two notification types: “challenges” and “personal records”. These can be turned off under “Settings” and “Notifications”.

How can I start a free workout?

Go to the section My Movement → Do It Yourself; there are two ways you can add an exercise:

  • Scroll to ‘Nuffield Health Remote Workouts’ and select an exercise programme to follow
  • Scroll through the list of categories, select the exercise, enter the data and press the "Add exercise" button
  • You can also choose to follow a workout plan on our YouTube channel

How do I edit the reps and the parameters of an exercise when I have an open workout?

Select an exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can edit an exercise only after saving it in your workout.

How do I edit the reps and the parameters of an exercise when I have an assigned programme?

In the My Movement area, select the workout that contains the exercise you want to edit. Press the icon at the top right, select the exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can also add an exercise to the assigned programme clicking on Add exercise at the end of the list of your assigned exercises for that session.

How do I delete exercises or workouts?

In the Results area, open the detail of the task that you want to delete: press Delete activity to delete the entire workout or enter the list of exercises and scroll with your finger to one of them to delete only one or some.

Can I track my outdoor training?

There are two ways to track your outdoor training:

  • Directly in the app using Outdoor activity tracking available in home
  • Connecting third party Apps (e.g. Garmin Connect, Strava, Polar, etc.); the data will be automatically synchronised at the end of the task.