Privacy statement

Nuffield Health Privacy Policy updated on 24th May 2012

1. Recent Changes in European Legislation

In line with recent changes in European legislation, UK law now requires website operators to ask for a website user’s permission when placing certain kinds of cookie on their devices for the first time.

Where consent is required, the law states that it should be “informed consent”. This increases
the onus on websites to ensure that visitors understand what cookies are and why website operators and others want to use them.

Here at Nuffield Health we are committed to providing the best digital service to our visitors whilst protecting their privacy, and are happy to share our position on the recent changes in Cookie law.

1.2 What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests.

1.3 Category 1 Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

User consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by the user.

Nuffield Health collects these types of cookies

1.4 Category 2 Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioural/ targeted advertising networks.

Nuffield Health collects these types of cookies by functional use in clause 2.1 . By using nuffieldhealth.com you agree that we can place these types of cookies on your device

1.5 Category 3 Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

These cookies are used to remember customer selections that change the way the site behaves or looks. It might also include cookies that are used to deliver a specific function, but where that function includes cookies used for behavioural/targeted advertising networks they must be included in category 4 as well as this category.

Nuffield Health collects these types of cookies by functional use in clause 2.1 . By using nuffieldhealth.com you agree that we can place these types of cookies on your device

1.6 Category 4 Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Nuffield Health do not collect these cookies, and will endeavour to obtain clear and informed user consent depending on the purpose for which the category 4 cookies are to be used.

Definitions supplied by the International Chamber of Commerce ‘ICC UK Cookie Guide’ April 2012.

1.7

For more information on Nuffield Health’s position on the recent changes to the Cookie Law contact us: Nuffield Health Digital Marketing Team, 40-44 Coombe Road, KT3 4QF.

1.8

For information on how to delete cookies, please refer to: http://www.wikihow.com/Clear-Your-Browser's-Cookies

2.0

Nuffield Health understands that your information is entrusted to us and we are committed to protecting and respecting your privacy.
This policy explains how the information we collect from you, or you provide, will be processed.

This website is controlled and owned by Nuffield Health referred to in this privacy statement as ‘we’, ‘us’ or ‘our’.

This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

2.1

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

This site is intended for use by residents of the United Kingdom.

2.2 Information collected from you

We may collect and process data provided when you;

Register to use our website
Enquire about any of our services
Fill in a form
Complete customer surveys on our website
Post material on the site
Participate in a competition or promotion sponsored by us
If you contact us, we may keep a record of that correspondence
When collecting sensitive information i.e. related to your health, we will ask you to give your consent for us to collect this information by ticking a box.

2.3 Information we collect about your visit to our site

As you navigate through our site, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, navigational data collection (log files, server logs) or by using scripts, such as Javascript, that run on the device you are using (i.e. client-side).

Your Internet browser automatically transmits to this site some of this anonymous information, such as the address of the website you just came from, the Internet Protocol (IP) address and the browser version your computer is currently using or how you move your mouse and the page and what clicks you make.

We may also use other companies to set cookies or run client-side scripts on our websites and gather cookie information for us. You may set your browser to not run scripts, to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies or scripts, such as Javascript, enabled. Please refer to your web browser’s manual or help files in order to understand how you can control how and what passive data is submitted by your browser.

We may use and combine passively collected anonymous information to provide better service to site visitors, customise the site based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the site for your use

2.4

On certain parts of our website we use dynamic telephone numbers for tracking purposes. We use this tracking technology to enable us to better understand how visitors arrive to our website and what leads them to call us. This data may include searches that you made to arrive at the site, pages which you viewed, and telephone numbers used to make calls from. We may combine this data with a recording of the telephone conversation and personally identifiable information collected about you.

2.5

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

2.6

Sensitive information related to your health will be used only for the following purposes: to enable our employees to provide you with information and services appropriate to your interests and preferences, or to enable contracted service providers to provide you with services relating to our communications with you.

2.7

We employ reasonable measures to protect your personal information and ensure that it is not accessed by unauthorised persons. Information storage is on secure computers in a locked information centre and information is encrypted wherever possible. Unfortunately, data transmission over the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to or from our website; any such transmission is at your own risk.

2.8 Marketing

If you have consented to us processing your personal information for marketing purposes, we may send you information about products and services that we believe may interest you.

You have the right to ask us not to process your information in this way at any time.

If you no longer wish to receive email based marketing information you can unsubscribe by emailing us at unsubscribe@nuffieldhealth.com.

For non-web based marketing information please write to us at: Nuffield Health Marketing CRM Team, 40-44 Coombe Road, KT3 4QF.

3.0 Third Party Websites

Our website may contain links to other websites which are outside of our control and are not covered by this privacy policy. If you navigate to these websites we encourage you to read their own privacy policies, which may differ from ours.

4.0 Accessing and updating your information

At any time you can request a copy of the information that we hold about you, including copies of your medical records (where relevant), by contacting:

Data Protection Officer
40-44 Coombe Road
New Malden
Surrey
KT3 4QF

If your details change or are incorrect please let us know.

Changes to our Privacy Statement

We keep our privacy policy under regular review and as a result it may be amended from time to time without notice. As a result we encourage you to review this privacy statement regularly.

Contact

If you have any questions in relation to our privacy policy please contact:

Group Information Governance Manager
40-44 Coombe Road
New Malden
Surrey
KT3 4QF

This privacy policy should be read in conjunction with the Nuffield Health website Terms and Conditions.