Chester, The Grosvenor Hospital

Chester Hospital FAQs

• How do I get an appointment to see a consultant?
  Contact our friendly team to make an initial consultation or book first consultation appointments online at a time suitable for you. Seeing a GP first to obtain a referral is not essential but it is still recommended.
• How long would it take me to get an appointment?
  We endeavour to ensure all private patients will be seen within a few days and at a time that is convenient for you. Our appointments are designed to be flexible around your needs and activities.
• Can I see a consultant for an appointment after work or at the weekend?
  Our outpatient services operate from 08:00 - 21:00 Monday to Friday and Saturday 09:00 - 13:00. Post-operatively, if a consultant decided they needed to see a patient urgently this would be co-ordinated by our out of hours team. The hospital is open 7 days a week, 52 weeks of the year for our patients’ convenience.
• Can I choose which consultant I wish to see?
  Yes, as a private patient you can choose your consultant.
• Do you offer treatment for children?
  Yes, we do. Here at Chester we see children from 0+ and treat children from 3+ for certain specialities.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care. Your appointments, surgery and follow ups will be conducted by your consultant.
• When can my family visit if I’m an inpatient?
  Our visiting hours are between 10:00 and 20:30. Your recovery is of paramount importance, and you may find that you are very tired following surgery. With this in mind visitors are encouraged to leave by 20.30.
• When can my family visit if I’m an inpatient?
  Our visiting hours are between 14:00 and 16:00 and 18.30 and 19.30. Your recovery is of paramount importance, and you may find that you are very tired following surgery.
• Is there parking available?
  Yes, we have a free onsite car park for our patients.
• Is there accommodation nearby where my family can stay?
  Yes, there are numerous hotels within 1 mile of our hospital, mainly located in Chester city centre.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit. If you’d like to bring a friend or family member, please feel free to do so.
• Services for patients and visitors with hearing impairment
  Hearing induction loop systems are provided at reception for the assistance of patients and visitors with hearing impairments.
• Services for patients who require assistance with interpreting
  We can provide telephone interpreting services through The Big Word. Please let us know if you require assistance with this.
• Are visitor meals available?
  Your visitors are welcome to dine with you and can choose from our daily menu. Orders for dinner should be provided to the ward serving staff by 4pm.
  
  Please note that visitors’ meals are chargeable and these will be added to your room account unless you advise otherwise.
• How do I pay for my treatment?
  If you are self-funding for your treatment, then a price will be agreed prior to you booking in for surgery. Should you wish to spread the cost of your treatment then Chrysalis Finance can help.