Our quality and safety programme
Ensuring the safety of our patients, clients and our own staff is of paramount importance to Nuffield Health and our governance systems are guided by one key principle—that quality matters.
Nuffield Health has a track record that spans over half a century, we have built a reputation for high standards of care, professionalism and expertise in delivering health services and we aim for continuous quality improvement in everything we do. When we commit to quality, our customers know we mean it.
There is an active safety and quality programme in place across all services provided by Nuffield Health and this is audited and the outcomes are monitored at every level of the organisation. Fundamentally this means that when things do not go to plan we will put them right and learn the lessons to improve future services.
The Nuffield Health Board publishes an industry-leading integrated governance report which includes the outcomes of the various elements of the safety and quality programme.
Quality & Safety Indicators
We have developed 81 quality performance indicators for internal use in our hospitals to check everything we do against best practice. These indicators are used voluntarily because everyone we work with recognises that quality counts and they want to continuously improve our services. Some of the indicators are driven by the feedback from our customers, some represent internal or regulatory standards.
We publish the outcomes of 10 of these Quality indicators on our website - as The Top Ten – these are based on what people tell us really matters to them.
Why is this information important to me?
Information about healthcare is important to ensure you get the best advice and treatment. Health is a partnership and this can only be achieved if we share information about our services. This section is a guide which provides further information on issues that we know are important to our customers.
The indicator results for each hospital are published on each hospital homepage. The table below outlines the results for the overall Nuffield Health Hospital group.
Safety & Quality Indicators
|
Top 10 clinical indicators |
2008 Full year performance |
External Comparisons |
|
Indicators |
Nuffield Health Hospitals |
2007 Private Hospitals |
2007 NHS Source |
|
Overall patient satisfaction (%)
|
95.24%
|
N/A
|
77% *
|
|
Confidence and trust in our doctors and nurses (%)
|
98.47%
|
N/A
|
96% *
|
|
Recommendations to friends and family (%)
|
95.61%
|
N/A
|
N/A ~
|
|
Compliments and complaints (%)
|
0.98%
|
N/A
|
7% *
|
|
Hand Hygiene (%)
|
93.18%
|
N/A
|
85.5% *
|
|
MRSA (no)
|
0 cases
|
N/A
|
0.17% ^
|
|
Clostridium difficile (no)
|
4 cases
|
N/A
|
2.38% ^
|
|
Surgical site infections
(Rate per 10 000 bed days)
|
|
|
|
|
Hips (%)
|
0.17%
|
N/A
|
N/A
|
|
Knees (%)
|
0.20%
|
N/A
|
N/A
|
|
Pulmonary embolism (%)
|
0.02%
|
N/A
|
N/A
|
NHS Sources:
* Picker Institute Healthcare Commission Survey of Adults Inpatients 2007
~ Healthcare Commission 2007 Inpatient questionnaire
^ State of Healthcare Commission Report - 2007
N/A - External Comparisons for 2008 not published to date
|
