Complaints

We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction. We also regularly review all feedback to continuously improve your experience with us.

We have answered a selection of concerns below. However you are always welcome to contact us on 0845 004 8788 if you would like to speak to someone.

The physiotherapist cancelled my appointment at short notice

Unfortunately, very occasionally, an appointment may need to change due to staff sickness/absence. Every effort will be made to rebook you an appointment with minimal inconvenience.

My booking was incorrect

If there is an error in your booking please call our dedicated customer service team on 0845 045 4845.

I have been overcharged

If an error has been made we apologise. In this rare instance please call 0845 045 4845. If you have any concerns regarding your physiotherapist or treatment then please speak directly with the centre manager who will work to resolve these matters.

If your complaint is not resolved please do write to us and we will respond to you directly:

Group Customer Services Manager
Nuffield Health
Epsom Gateway
Ashley Avenue
Epsom
Surrey
KT18 5AL