Integrated Primary Care

We’ve partnered with Doctor Care Anywhere to develop a unique experience combining virtual and face-to-face services through a single digital platform.

Introducing our integrated primary care proposition

The new partnership combines Doctor Care Anywhere’s 24/7 virtual GP service with our own national network of face-to-face GPs creating the first joined-up primary care proposition of its kind.

This new service will transform the health journeys of patients by allowing them to choose how, when and where they access the primary care services they need. 

Providing patients with choice 

The joint face-to-face and virtual model provides a more patient-centred approach, allowing people to decide what suits them best at a time that works for them. 

This aligns with the new hybrid working models being developed nationwide, and allows access to continuous care whether your employees are at work, at home or in the community.

Benefits of a virtual GP

Remote consultations have many advantages, including:
  • Easy online booking
  • A choice of times and dates
  • Access to medical records at the touch of a button
  • Convenient access to an English-speaking GP from anywhere in the world.

As we emerge from the pandemic, virtual GP services can be used to help clear the growing backlog of patients with non-urgent illnesses, as well as routine reviews of certain conditions.

However there are limits to what can be delivered through a virtual consultation. If a patient needs an examination, it's not always possible nor desirable to do this virtually.

Benefits of face-to-face consultations

Face-to-face consultations remain important, especially when direct examination and testing is required, for example cervical smear screening, flu jabs or other vaccinations.

Other clinical conditions and presentations that merit a face-to-face appointment, include:

  • Mental health illness
  • Breathlessness or chest pain
  • Abdominal pain
  • Where people have additional needs such as hearing loss, learning difficulties or frailty.

It’s critical to your employees, and therefore our integrated service, that face-to-face appointments remain available to deliver the best outcomes.

How it works

1. On-boarding

Eligibility details are securely provided by corporate organisation to Nuffield Health

2. Authorisation and verification

We confirm identity and personal details to complete registration to platform

3. Booking

Choice of virtual or face-to-face appointment via:

  • App
  • Telephone
  • The Nuffield Health national network.

4. Triage 

We confirm the appointment is appropriate and screen for emergency responses

5. GP appointment

Both virtual and face-to-face GPs operate from the same medical record for consistency and continuity of care

6. Post-appointment

The patient can have follow-up appointments as needed (often with the same clinician) and can be referred as is clinically appropriate

What our GP service provides

  • Health advice and treatment for injuries, illness and conditions
  • Diagnostics – on-site pathology testing 
  • Travel vaccinations
  • Prescriptions – delivered to employee’s home, work or available to pick-up at their nearest pharmacy
  • Specialist referrals – with support from our referral support team 
  • NHS GP kept up-to-date – access to NHS shared care records, automated communication with NHS GP (with patient consent)
  • Sports certificates.

What makes us different

  • Combined benefit of virtual and face-to-face appointments at your fingertips
  • 24/7/365 virtual appointments and in-person appointments from over 40 national locations
  • Network of highly qualified and experienced GPs and fully accredited GMC/RCGP doctors
  • Choose your GP by name, gender and specialism
  • Up to 20-minute per appointments
  • Any-time access to patient-friendly, jargon-free consultation notes
  • Leaders in clinical governance.

A flexible model to suit you

Flexible pricing models are available to accommodate a range of organisational needs – offering unlimited appointment subscriptions or individual appointment fees that can be company paid, flex or employee-paid. It's a truly unique and bespoke service to suit any employee population.


Find out how we can support your business

Please note: Nuffield Health are a fitness and healthcare provider and do not sell insurance products.

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