Nuffield Health places quality and safety at the centre of everything we do. We have developed 81 quality performance indicators for internal use in our hospitals, to check everything we do against best practice. These indicators are used voluntarily because everyone we work with recognises that quality counts and they want to continuously improve our services.
Some of the indicators are driven by the feedback from our valued customers, some represent internal or regulatory standards. Our customers provide the most valuable gage as to the quality of our services and it is their experience that matters most to us. That's why we make every effort to listen to our patients and change our offering accordingly where appropriate.
We publish the outcomes of 8 of these quality indicators on our website and these are based on what people tell us really matters to them.