Nuffield Health publishes annual quality report
‘Board to Ward’ strategy yields results
23 June 2009: Nuffield Health, the UK’s leading healthcare charity, has published its Integrated Governance Report for 2008 which shows overall patient satisfaction levels at 99.4%.
This comprehensive annual report on quality also shows:
- 98.9% of patients had ‘confidence & trust’ in doctors and nurses
- 99.6% of patients were satisfied or better with ‘cleanliness & comfort’
- 94.6% of patients would recommend Nuffield Health hospitals to their friends or families
Integrated governance is the mechanism Nuffield Health employs to challenge and measure quality at every level within the organisation and the report shows performance data across a number of areas including: governance; safety; infection prevention & control; clinical effectiveness and patient focus.
This is Nuffield Health’s second
Integrated Governance Report and the first since the integration of the Nuffield Health
Fitness & Wellbeing Centres (previously Cannons gyms). 2008 saw the evolution of the governance structure to reflect the complexity of offering such a broad range of health services and the report reflects steps that were taken to reinforce the focus on risk management, training, information governance and medical devices.
Commenting on the report, Dr Andy Jones, Group Medical Director says: “As a registered charity, our primary concern is the quality of our health and wellbeing services. We are adopting a ‘Board to Ward’ approach to measure the quality of all that we do so we can improve patient satisfaction, processes, clinical variations and outcomes.”
Don Porter, managing director, MSB Consultancy Services said: “Nuffield Health continues to maintain the highest levels of customer satisfaction experienced by MSB in 21 years of this type of research.”
As part of last year’s integrated governance developments, there were a number of milestones including:
- accreditation against the NHS Litigation Authority Level 2 risk management standard (NHSLA 2) scoring 100% in all areas making Nuffield Health the only independent provider to hold Level 2;
- accreditation of its six Hospital Sterile Services Units (HSSUs) against the European Union directive by the Medical & Healthcare products regulatory Authority (MHRA);
- the piloting of Patient Reported Outcome Measures (PROMs), a system which allows patient feedback to be feedback into the care pathway;
- commencing integration of the Nuffield Health Fitness & Wellbeing Centres into the integrated governance model and roll out of free health screening for Centre members.
Dr Jones continues: “This report is part of our commitment to developing an open culture dedicated to learning and sharing. Quality is evolutionary and we hope to continue to improve and enhance our performance even further in 2009.”
The Nuffield Health Integrated Governance Report 2008 is
free to download here.
James Thellusson / Michael Hoevel
Nuffield Health is a charity that provides services for better health. It helps people to get healthy and stay healthy, to identify and manage their individual health risks, and to provide sophisticated diagnosis and treatment for any problems that occur. People can access its services through a national network of facilities from hospitals to health clubs. Nuffield Health is a charity, combining social values with the best disciplines of business to maximise its benefit to the public. Nuffield Health is independent of government and has no shareholders, so it can think for the long term and reinvest all financial surpluses for customers’ benefit. Established in 1957, it has served millions of people for over 50 years.
